Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Customers frequently praise the company for its punctual, professional, and respectful technicians who provide detailed service summaries. However, recurring complaints in low-rated reviews highlight significant difficulties with customer service, including unresponsive phone lines, missed appointments, and billing discrepancies. Some customers also report aggressive sales tactics regarding long-term contracts and challenges in canceling services or resolving ongoing issues.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,300 Google reviews we collected
Phrases our text analysis found in 1,942 written reviews
Price verdicts customers left with their Google review
Middle half of what 536 customers paid ($48–$96) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,942 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician eas very professional, courteous and respectful.”
“Second, the costumer service agent was so rude and kept saying that we were lying about what the sales rep said to us!”
“Very friendly, excellent service, fast and efficient, thank you very much”
“Horrible untrustworthy company, I should have read the comments before.”
“He was extremely efficient, thorough, and professional from start to finish.”
“Great service went above and beyond and listened to what I actually needed for the pest control service”
“Overall, I was charged for services that were not performed, experienced poor communication, and encountered misleading contract terms.”
“I highly recommend him and truly appreciate the excellent job he did!”
“The only reason they got good reviews is because they always ask their customers to give them 5 stars after service.”
“Price was very reasonable and I look forward to having him come back every other month.”
“It's a ripoff they spray the yard once every 2 months and charges over $120 for it.”
“Highly recommend René for anyone needing reliable pest control!”
“Do not even match what they have here on Google, which is probably why they lied to me in the first place.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Prime Pest and Lawn - El Paso for 8 kinds of job. Pick one to see what they paid and said.
Love the video and detail in the summary. Thank you for providing amazing customer service.
⭐️⭐️⭐️⭐️⭐️ Tyon at Prime Pest & Lawn did an outstanding job! He was extremely efficient, thorough, and professional from start to finish. He took the time to listen carefully to all of my areas of concern and made sure everything was addressed properly. I really appreciated how respectful and attentive he was…
excellent service christian thanks!! He knows how to do his job very well and he is a respectful person
Joel is a dedicated professional who saved my house with his inspection. I appreciate his expertise!!
I love the bug Service and I really love the weed service because I hate weeds. They’re great.
Great work, quick but precise.!! No invasion of privacy, or disorderliness, overall great service.! Let’s not forget, great communication.!
| Job | Reviews | Category typical |
|---|---|---|
| Bug & insect extermination | 277 | $50–$103 |
| General pest inspection | 226 | $53–$79 |
| Ant extermination | 142 | $70–$109 |
| Home inspection | 126 | $45–$106 |
| Spider extermination | 114 | — |
| Hornet & wasp extermination | 89 | $45–$86 |
| Cockroach extermination | 83 | — |
| Mosquito extermination | 44 | — |
4.8 ★★★★★ 2,300 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service by our technician.
Charlie is great! I will wait for my service until Charlie is available!
Thank you for the kind words, Mandi! We're delighted to hear that Gabriel provided you with polite and efficient service. Your feedback is truly appreciated!
Friendly, fast, respectful of property
We’ve been a client since they came knocking on our door here in the 79925 over 2 years ago, the last time the guy came out to spray he took exactly 4 minutes for the entire for the front/ exterior and inside, we know it was 4 minutes because we have Ring cameras. Previously before that another issue we had was they didn’t call or notify or keep the same time slot we agreed to, we’ve had them come when the want to either earlier / later and have had to turn them away since we were leaving or not home one time they tried telling us they had already sprayed the exterior when we weren’t home and would only do the inside however we advised them that we also have cameras and that was untrue… I believe integrity is now lacking heavily with the company the fact the cameras are in plain site you would think they’d care more overall from the employees perspective. They also rose the prices from our intial $35 (which we understand everything’s more expensive, but just did it and didn’t let us know) to now almost $50 every month for services that are taking less than 10 minutes when they come once every 3 months, we’ll probably just cancel and switch since we’d get at least a thorough spray with another company. The last guy didn’t spray well at all especially the back rock walls and we still have small spiders on the exterior walls. Each employee cares differently and the practice is not universal. I remember the employees are also incentivized to get reviews and initial the first two guys were great after that they just didn’t care, overall just going to a new company.
Thank you for taking the time to leave us a review! We appreciate your business!
Love the video and detail in the summary. Thank you for providing amazing customer service.
Thank you for your wonderful feedback, Michael! It's great to hear that you appreciated the detail and visuals in our summary. We're committed to providing excellent customer service, and it's rewarding to know that it made a positive impression. Your support means a lot to us!
Christian is and was very professional.
Charles did an excellent job. He is very polite and professional.
Thank you for the rating, Robert! We appreciate your support and look forward to continuing to provide you with excellent service.
Bryan was courteous and professional. He perform his duties as I had expected.
Thank you for your kind words! We're glad to hear that Bryan provided you with courteous and professional service. It's always our goal to meet your expectations. We appreciate your feedback!
No issues today. Friendly and fast.
Thank you for your kind words, Zack! We're pleased to hear that you appreciated the service and promptness. Your feedback means a lot to us!
Please do not use their services at all, please. They will send you a representative that will outright lie to you about the contract, skip through all the writing and have you sign it. It’s a year long contract, and if you want to cancel it you have you notify them multiple times before 30 days, and make sure you keep any proof of this. I cancelled with these people and they kept trying to charge me for 5-6 months after my contract was over. Now I’m having to pay a lil over $400 for a service that I’m not even going to be receiving. And they sent it to a debt collector because they know they were wrong. I highly recommend finding another business. Or you’ll lose money.
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
