Pest control service · Decatur, AL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★3,473 Google reviews · 24 photos
94%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
$63typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Prime Pest Control 4.9 out of 5 stars based on 3,473 reviews, with the owner responding to 66 percent of them. Customers frequently praise technicians for being punctual, thorough, and professional while explaining pest habits and treatment plans. However, several low-star reviews criticize the sales process for misleading pricing disclosures and difficult cancellation policies, noting that some customers felt trapped by undisclosed contract fees despite satisfaction with the actual field service.
Google rating: 4.9 out of 5 from 3,473 reviews (94% five-star).
Reviews on this page: 3,474 Google reviews (2,528 with written comments, 20 with photos).
Owner responses: the business replied to 66% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Prime Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prime Pest Control: 86/100 on this factor. Category median: 94.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prime Pest Control: 83/100 on this factor. Category median: 92.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prime Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prime Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prime Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prime Pest Control: 89/100 on this factor. Category median: 95.A
89
Bar = this company · dark tick = category median.
Star ratings
3,474 Google reviews we collected
4.9of 5
5 stars3,26994%
4 stars1073%
3 stars60%
2 stars110%
1 star812%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise3,84398%
Complaints852%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price46339%
Reasonable66856%
Overpriced101%
Not sure534%
$63-39% vs typical flea exterminators
Middle half of what 832 customers paid ($48–$86) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,40836%
Quality & results1,18830%
Communication49413%
Speed & response48012%
Would recommend2276%
Price & value722%
Honesty & trust592%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He's respectful and we'll continue their services.”
“…t from billing, in which case was immediate) at which I was met with rude and unprofessionalism as (Amy) refused to listen to anything I had to say re…”
“The technician did a thorough job and we feel comfortable that pests will not be present in our home.”
“Only mad becuase they sought us out to give us poor service.”
“Explains the pests habits and reasons for placement of traps.”
“Ignored the No Soliciting sign posted at the entrance to my community and BOTH signs on my property multiple times.”
“Austin did a great job he was quick, nice and thorough with his job here.”
“My husband called and whoever answered the phone claimed I called and cancelled an appointment and was never called back to reschedule.”
“I highly recommend this organization for your pest control needs”
“It was never mentioned to me when I was offered services so I do not recommend them.”
“Really appreciate him and the service team has been great for a very affordable charge 👍 for treatment this thorough”
“Takes a lot to get a negative review out of me but this service is not worth the money in my opinion.”
“Which is honestly all you can ask of your Pest Control.”
“I asked about cancellation and went over every billing detail to find out that I was lied to.”
People customers mention
Austin85 reviews
Andrew74 reviews
Hyrum35 reviews
Richard31 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prime Pest Control for 8 kinds of job. Pick one to see what they paid and said.
JJohn11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The technician did a thorough job and we feel comfortable that pests will not be present in our home.
Paid $40–60Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Zzachery3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Austin did a great job he was quick, nice and thorough with his job here. I would highly recommend him again.
Paid $20–40Great priceHome inspectionSpider exterminationGeneral pest inspection
MM2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★
Scammers. $450 to cancel that’s never disclosed when they get you to sign a contract.
Paid $200+OverpricedBug & insect extermination
TTeresaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Veronica was super sweet and professional and knew exactly what needed to be done
Paid $80–100Reasonable priceGeneral pest inspectionMosquito extermination
EErin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Austin from Prime pest control did an excellent job for our service. He was very friendly and professsional. He took his time and did everything needed and went above and beyond for us. Thank you Austin!
Paid $40–60Reasonable priceGeneral pest inspection
DDAVID2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service techs have great Hunter did a great job for inside and outside perimeter
Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
The technician did a thorough job and we feel comfortable that pests will not be present in our home.
Price assessment: Reasonable price
Price: $40–60
Services: Hornet & wasp extermination, Spider extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Cockroach extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders, Mosquitoes
A
Angela N Miller (Angie)10 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
We live on a mountain where there are still woods. It's taken two times for elimination of two mice in our home but what a mess they made. There is strategy involved in catching rodents. I hate mice, they're all RATS to me.
Hyrum has done a great job. Explains the pests habits and reasons for placement of traps. He's respectful and we'll continue their services. Prime Pest Control that is.
S
Shirley higgins1 reviewiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Everyone who came, including the other team member, was very friendly and professional. I was extremely satisfied with their service. I hope they continue to service our location in the future. Highly recommend!
B
Barbara MillanLocal Guide · 30 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
He is always polite and always listen to what I have to say about the problems im having. Im so glad that I decided to switch to this company. Will be telling people about you all.
Z
zachery talamantes3 reviewsiTotal number of Google reviews zachery has written across all businesses on Google Maps, not just this one.
Austin did a great job he was quick, nice and thorough with his job here. I would highly recommend him again.
Price assessment: Great price
Price: $20–40
Services: Home inspection, Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · 3 months ago
Thank you for the kind words — we're thrilled Austin was quick, friendly, and thorough. We appreciate the recommendation and if there's anything else we can do, we're here to help.
M
M S2 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Scammers. $450 to cancel that’s never disclosed when they get you to sign a contract.
Price assessment: Overpriced
Price: $200+
Services: Bug & insect extermination
Response from the owner · 4 months ago
Thank you for the 5-star rating, M S! We appreciate your support and are glad you had a great experience with us. If there’s anything we can do for you in the future, please let us know. We look forward to serving you again.
C
Cesar Hernandez2 reviewsiTotal number of Google reviews Cesar has written across all businesses on Google Maps, not just this one.
A sales person came to my house. Told me that the services are $99 per year. Now I see a bill of $69 per month. Why lie to a client? Why not give the correct information so that I don’t over commit my finances? He also told me that I can cancel the contract anytime. Now because I can’t afford to pay $69 per month, I called the office to cancel the contract and am being told I have to pay
$759. I am just disappointed, extremely disappointed that sales people can lie and put someone in a financial crisis.
