Carpet cleaning service · Valdosta, GA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%37+2.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 50%
5.0★★★★★148 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
25%reviews answered by the owner
$149typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers highlight Prime Surplus Cleaning's punctuality, professional demeanor, and effective removal of stains, odors, and pet accidents. Recurring themes include reasonable pricing, quick response times, and thorough results that make carpets appear new. The business offers both carpet and tile cleaning services, with many clients noting the ease of scheduling and the staff's courtesy. No significant criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 148 reviews (98% five-star).
Reviews on this page: 148 Google reviews (130 with written comments, 24 with photos).
Owner responses: the business replied to 25% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Prime Surplus CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prime Surplus Cleaning: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prime Surplus Cleaning: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prime Surplus Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prime Surplus Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prime Surplus Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prime Surplus Cleaning: 37/100 on this factor. Category median: 72.D
37
Bar = this company · dark tick = category median.
Star ratings
148 Google reviews we collected
5.0of 5
5 stars14598%
4 stars32%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 130 written reviews
99%praise
Praise29799%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price643%
Reasonable857%
Overpriced00%
Not sure00%
$149-44% vs typical carpet cleaning
Middle half of what 14 customers paid ($114–$191) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8227%
Staff & attitude6923%
Would recommend5518%
Speed & response4716%
Price & value2910%
Communication93%
Honesty & trust83%
What customers talk about
We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gabriel did a great job, and I’m very pleased with the results.”
“It’s always nice to find a company that takes pride in its work and makes the experience a positive one.”
“I would definitely recommend Prime Surplus to anyone needing their services!”
“I will not use anyone else but this company!”
“They came the next day to clean my carpets and did a great job!”
“They are a great company to work with, reasonable pricing, easy to schedule with, and can get out virtually any smell, stain, or problem in your carpets.”
“Great communication, very punctual, professional, good results.”
“I have a room where my dog spend a lot of his time, so the carpet had built-up dirt, odors, and pet stains that I honestly didn’t think would come out.”
People customers mention
Jace4 reviews
Devante3 reviews
Restoration3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prime Surplus Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Letrese4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
This makes my 4th time using this company and they always do a great job. The tech Gabriel was very thorough and courteous!
Paid $50–100Great price
Sandra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
Gabriel was very mannerly and courteous. He did a marvelous and meticulous job. Our carpet looks great! I will refer to our friends and neighbors.
Paid $150–200Reasonable price
JoelLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
These guys are amazing! I called 3 different carpet cleaning companies and these guys were the ONLY company who called me back. They came the next day to clean my carpets and did a great job! Highly recommend!
Paid $150–200Great price
Brian4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We do lots of business with Prime Surplus Cleaning. They are a great company to work with, reasonable pricing, easy to schedule with, and can get out virtually any smell, stain, or problem in your carpets. He also does some tile cleaning work for us which turns out remarkably well, every time.
Paid $150–200Reasonable price
DavidLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend this company. They came in real quick and did a great job. I’m very pleased with the service.
Paid $200–250Great price
Kenneth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Demetrius did an outstanding job for the carpet cleaning. Was quick and does great work.
I highly recommend Prime Surplus Carpet Cleaners! Gabriel did a great job, and I’m very pleased with the results. It’s always nice to find a company that takes pride in its work and makes the experience a positive one. I appreciate their service and would gladly recommend Devante and his crew to anyone looking for quality carpet cleaning!
Letrese Lofton4 reviewsiTotal number of Google reviews Letrese has written across all businesses on Google Maps, not just this one.
These guys are amazing! I called 3 different carpet cleaning companies and these guys were the ONLY company who called me back. They came the next day to clean my carpets and did a great job! Highly recommend!
Price assessment: Great price
Price: $150–200
Brian Leverett4 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
We do lots of business with Prime Surplus Cleaning. They are a great company to work with, reasonable pricing, easy to schedule with, and can get out virtually any smell, stain, or problem in your carpets. He also does some tile cleaning work for us which turns out remarkably well, every time.
Price assessment: Reasonable price
Price: $150–200
Shawnda Gloster10 reviewsiTotal number of Google reviews Shawnda has written across all businesses on Google Maps, not just this one.
Thanks to Demtris Smith and Devante Lucas on the great service ! Looks like I just moved in ! They were very friendly, fast, and got the job done above expectations!
