Sandy Holz
Review from Google · view on GoogleJane is an exceptional therapist. Every time I come I feel better able to move. She listens and is always attentive. I will always choose pro motion for physical therapy!
Pro-Motion Physical Therapy
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%82+23.2Replies to reviews 8%27+2.2Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 114 therapistsPosition by Experts Score among all companies we track in this category. · better than 38%
4.8 ★★★★★ 140 Google reviews · 10 photos
94%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
Oct 2026latest review
Pro-Motion Physical Therapy at a glance
Customers frequently praise the clinic for personalized one-on-one care, attentive communication, and effective treatment for post-surgical and sports-related injuries. Many note that therapists identify root causes and provide lasting exercise guidance. However, a significant number of low-star reviews criticize the business for prioritizing financial collection over patient care, including unexpected billing disputes and rigid policies regarding appointment cancellations or missed sessions.
- Google rating: 4.8 out of 5 from 140 reviews (94% five-star).
- Reviews on this page: 140 Google reviews (125 with written comments, 1 with photos).
- Owner responses: the business replied to 63% of reviews.
- Most recent review: October 28, 2026.
- Service: Therapist serving Minooka, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro-Motion Physical Therapy: 89/100 on this factor. Category median: 90.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro-Motion Physical Therapy: 82/100 on this factor. Category median: 88.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro-Motion Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro-Motion Physical Therapy: 27/100 on this factor. Category median: 60.D
27
Bar = this company · dark tick = category median.
Star ratings
140 Google reviews we collected
- 5 stars13294%
- 4 stars11%
- 3 stars00%
- 2 stars11%
- 1 star64%
Praise vs complaints
Phrases our text analysis found in 125 written reviews
- Praise15795%
- Complaints85%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6338%
- Would recommend4728%
- Quality & results1811%
- Honesty & trust138%
- Communication127%
- Speed & response117%
- Price & value11%
What customers talk about
We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jayne was very kind and helped assess the issue I was having and get me on track to resolve it during the time I was in town.”
“The owner then hung up on me when I asked for paperwork on my daughter… I highly suggest you don’t attend this therapy office unless you can be sure t…”
“Amazing service would recommend you always get the same therapist every time”
“Pro-Motion did a fantastic job helping my hamstring recover from a soccer injury.”
“Terrible.”
“She takes the time to understand your concerns, offers smart, personalized guidance, and genuinely cares about your progress.”
“Very understanding of your situation and they communicate well!”
“Had I not listened to them, I could have very easily overdone it and prolonged the healing process.”
“I came in with severe pain and Jane helped me right away.”
People customers mention
- Paul 38 reviews
- Jane 25 reviews
- Jayne 17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sandy3 hours ago★★★★★
Jane is an exceptional therapist. Every time I come I feel better able to move. She listens and is always attentive. I will always choose pro motion for physical therapy!
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very investigative looking for my knee problem. Very personal service. Very attentive to me.
Cst697 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Been there several times, very understanding, they listen to you and know exactly what is needed. Always feel great afterwards.
Patty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Paul and Jane are exceptional therapists. Paul has helped with my hand therapy after surgery. I had Jane as a therapist about 8 years ago for back problems. Still to this day I use the exercises taught to me to prevent soreness for the back. Thank you Jane and Paul!😃
Katarina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I came in without a doctor referral and was able to get started easily. Jayne was very kind and helped assess the issue I was having and get me on track to resolve it during the time I was in town.
Parker1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I've had a lot of sports injuries, and they are always help get me back to competition. I really enjoy my sessions there and considering that I'm there because I'm injured and can't do competition that says a lot. I would highly recommend Pro Motion Physical Therapy to anyone who wants to improve their condition.
Photos
Customer reviews
4.8 ★★★★★ 140 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Paul Hamilton5 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery investigative looking for my knee problem. Very personal service. Very attentive to me.
Response from the owner · 5 days ago
Thank you for your review! We're happy to hear you had a positive experience and appreciated the personalized care our physical therapists provide. We appreciate you taking the time to share your feedback!
Cst697 reviewsTotal number of Google reviews Cst69 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen there several times, very understanding, they listen to you and know exactly what is needed. Always feel great afterwards.
Response from the owner · a week ago
Thank you for your review and continued trust in our team. We appreciate your feedback and are pleased to hear you've had consistently positive experiences with us!
Brandon Shepard3 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service would recommend you always get the same therapist every time
Response from the owner · a week ago
Thank you! We're happy to hear you had a great experience at Pro-Motion Physical Therapy. We appreciate you taking the time to leave a review!
Patty Hill2 reviewsTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePaul and Jane are exceptional therapists. Paul has helped with my hand therapy after surgery. I had Jane as a therapist about 8 years ago for back problems. Still to this day I use the exercises taught to me to prevent soreness for the back. Thank you Jane and Paul!😃
Response from the owner · a week ago
Thank you for the great review! We're happy to hear about your positive experience with physical therapist Paul. We're also glad to hear that the exercises you were taught years ago are still proving useful. We appreciate you taking the time to leave a review!
Katarina Smith3 reviewsTotal number of Google reviews Katarina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI came in without a doctor referral and was able to get started easily. Jayne was very kind and helped assess the issue I was having and get me on track to resolve it during the time I was in town.
Response from the owner · 2 weeks ago
Thank you for taking the time to leave a review! We're glad Jayne was able to help you get on the right track during your time in town. We appreciate you choosing Pro-Motion Physical Therapy!
Edward Reed2 reviewsTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust completed my rather lengthy rehabilitation after having back surgery. I’m am very thankful to have gone through the process with Jayne and all the Pro-Motion Physical Therapy staff. From day one I knew that there were going to be good days and rough days. The process was not only a lot of work physically, but mentally as well. I think that is what set Pro-Motion apart from the competition. I appreciated all of the guidance that they gave during my sessions. I learned that I really needed to listen to my body as it was healing. Had I not listened to them, I could have very easily overdone it and prolonged the healing process. I felt every single day was a little bit better than the last. Jayne and Paul have been in the area for many years, work very hard at their craft, and are the Physical Therapists people work with every day. If the community wants to support their local businesses, Pro-Motion should be your choice when it comes to physical therapy.
Response from the owner · 3 weeks ago
Thank you for taking the time to share your experience. Recovering from back surgery is a long journey, and we truly appreciate you trusting Jayne and the Pro-Motion team to be a part of your recovery. We're happy to hear that you felt supported not only through the physical challenges of rehabilitation, but through the mental side of recovery as well. Thank you again for choosing Pro-Motion Physical Therapy. We wish you continued success as you move forward!
Parker Waddell1 reviewTotal number of Google reviews Parker has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've had a lot of sports injuries, and they are always help get me back to competition. I really enjoy my sessions there and considering that I'm there because I'm injured and can't do competition that says a lot. I would highly recommend Pro Motion Physical Therapy to anyone who wants to improve their condition.
Response from the owner · 3 weeks ago
Thank you for sharing your experience! We’re happy we’ve been able to help you recover from your injuries and get you back to competing. It means a lot to hear that you enjoy your time with us, even when an injury is what brings you in! Thank you for the recommendation, and we wish you continued success.
Holly Grimes4 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have tried 3 different physical therapy places before we found Pro-Motion. This was the first place that actually pin pointed my daughter’s knee pain from playing soccer. Paul was very knowledgeable about what was happening to her and had a plan for what to do! We only saw 1 person for treatment which I think is amazing! He knew exactly what they did the first time and asked her how things felt from the treatment before. This place is excellent and we will never go anywhere else!
Response from the owner · 3 weeks ago
Thank you for the great review! We’re happy to hear your daughter had a great experience with Paul and that you were able to get answers about what was causing her knee pain. Having the same physical therapist throughout treatment is something we value, and we’re happy that continuity made a difference in her experience. Thank you for choosing us!!
H Hammond1 reviewTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you need physical therapy, Pro Motion is the best place to go. Jane was my therapist, she helped me get back to normal, after a neck disc fusion, and shoulder surgery. She also helped me with both of my knees, giving me problems. Jane and Paul are both dedicated and caring, to their patients. I will be coming back after my next shoulder surgery. I did try one of the chain , physical therapy places, before my pain doctor recommended them., don’t waste your time. If you want to heal properly, , they are very educated, , in what they do.
Response from the owner · a month ago
Thank you for sharing your experience! We’re grateful you chose Pro‑Motion Physical Therapy for your recovery, and it means a lot to hear how much Jayne has helped you through multiple surgeries and injuries. Thank you for trusting us, and we’ll be ready to help you again after your next surgery.
Business details
- Address: 901 Ridge Rd, Minooka, IL 60447
- Phone: (815) 521-4400
- Website: movingpainfree.com
- Service area: Minooka, IL