Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
Customers report that technicians arrive on time, communicate effectively, and perform thorough services for insects, rodents, and wasps. Recurring themes include professional conduct, knowledgeable explanations of treatments, and efficient handling of pest issues in both residential and commercial settings. One low-star review notes a decline in service quality and ineffective communication regarding monthly fees, contrasting with the generally positive experiences described in other comments.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
379 Google reviews we collected
Phrases our text analysis found in 341 written reviews
Price verdicts customers left with their Google review
Middle half of what 82 customers paid ($48–$79) · gold mark = category median.
How often each topic comes up in the written reviews
We read 341 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He came on time and he was kind, respectful, and professional and explained what he did today and answered my questions.”
“Thank you Pro Tech and Keith for always providing great service!”
“Lucas was my technician , he was on time, friendly, knowledgeable and took care of my issue right away .”
“Keith did an amazing job with my wasp nest and bee hive would recommend him.”
“Kieth was a pleasant gentleman, explained the whole process very effectively and was very quick in his services couldn’t of been a more pleasant exper…”
“It’s clear that he takes pride in his work and genuinely cares about providing excellent service.”
“During the inspection Lucas explained that the big name company did a fair job however they missed a few important areas.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pro Tech Pest Elimination Inc. for 8 kinds of job. Pick one to see what they paid and said.
Keith did an amazing job today , went on above and beyond to clean and deep treatment for all the bugs and spiders.
Keith is the man took care of my pest problem very informative and knowledgeable about product or solution he uses and how it effects the different species.
Keith came through and did an awesome job cleaning the webs spraying down the whole house inside and out to help with ants and spiders. Definitely recommend him to anyone looking to go with this company.
I am so pleased with the service provided to rid my home and property of mosquitos. Lucas at Pro Tech did a great job. He was prompt, professional, friendly, and best of all, it worked! No mosquitos! They were terrible last year and not one in sight thanks to the thorough spraying he did. Thank you, Lucas and Pro Tech. One less thing to worry about!
I have had Pro Tech for last 7 years and they do an outstanding job and guarantee it if ever needed to come back. My service person is Jacob and a huge Thank you for always doing a fantastic job and to the office staff you are all fabulous!!!
Lucas did a great job spraying my unit for roaches! Would definitely recommend this company this company deserves 10 stars if I could do more than 5.
| Job | Reviews | Category typical |
|---|---|---|
| Bug & insect extermination | 57 | $71–$126 |
| General pest inspection | 43 | $68–$116 |
| Spider extermination | 43 | $79–$141 |
| Cockroach extermination | 37 | $88–$282 |
| Home inspection | 35 | $68–$146 |
| Rodent extermination | 28 | $88–$323 |
| Ant extermination | 21 | $63–$194 |
| Hornet & wasp extermination | 7 | $83–$246 |
5.0 ★★★★★ 379 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great job Lucas!!!
Thank you!
Lucas Studer from Pro Tech Pest Elimination came to my house today to do the monthly check up to spray for bugs and insects and to check the bate stations for signs of rodents. He came on time and he was kind, respectful, and professional and explained what he did today and answered my questions. I highly recommend him. Thank you Lucas.
Thank you, Sheila for your recommendation!
Lucas was my technician , he was on time, friendly, knowledgeable and took care of my issue right away . Awesome service. Thank you!
Thank you, Francis, for taking the time to leave Lucas a review! We're glad he was able to take care of your pests!
Savannah and Nick are AMAZING ! They have awesome customer service and Nick went above and beyond for My Family. We will definitely be recommending ProTech for any future pest control needs !
Thank you, Sheila! It's customer like you that make our day! We're glad our team provided amazing customer service to you! We look forward to assisting you in the future!
We have been with Pro Tech for years. Our “bug guy” Keith is very attentive. Thank you Pro Tech and Keith for always providing great service!
We're happy to hear Jason is providing great service. Thank you for allowing Pro Tech to keep your home safe from creepy crawlies.
Lucas , was very helpful and very friendly. Thank you. Ive been a long time customer.
Thank you, Jaime! We truly appreciate your continued loyalty since 2020 and for trusting with your quarterly pest control service. We're so glad Lucas was helpful and friendly!
Prior to Luis taking over, I was satisfied with the service. Unfortunately, since then, the quality of service has gone downhill significantly. There were consistently webs and insects throughout my backyard, and I felt that the service being provided was not meeting the standards I was paying for. Instead of addressing my concerns and improving the service, I was told that my monthly fee would be increased. In my opinion, that is not a professional way to handle a customer who is already dissatisfied with the quality of service. I also want to address the comments regarding cleaning my bird cages. That statement was completely false. Your employees never cleaned my bird cages, so please do not make claims about services that were never performed. Rather than making excuses or telling stories, I believe the company should take responsibility for the concerns raised by its customers and focus on improving the quality of service. You may also want to consider whether your employees are being compensated appropriately. Happy and motivated employees are more likely to take pride in their work and provide better service to customers. I have also heard from a former employee who did not have a positive experience working for the company, which raises additional concerns about how the business is being managed. I hope you take this feedback seriously and use it as an opportunity to improve your service and customer experience
Thank you for the review! We’re genuinely sorry that a $5 price adjustment after 11 months of service caused such a significant betrayal of trust. We can only imagine the emotional damage of five dollars. To clarify a few things for anyone reading this: you have a large lot-square-foot home that takes our technician over an hour to properly service. Unfortunately, technicians cannot yet be paid in “loyalty points,” and our insurance company has shown very little interest in accepting “but I’ve been a customer for 11 months” as payment. The adjustment wasn't because our technicians suddenly developed a passion for taking scenic tours around your property. It’s because your home takes a significant amount of time and labor to service. Crazy concept, we know—businesses occasionally have to charge based on the actual cost of providing a service. Regarding the bird cages: we are a Structural Pest Control company. We specialize in pests. Bugs. Rodents. Spiders. The things that crawl, fly, and generally ruin your day. We are not a maid service, bird-cage cleaning company, or household maintenance crew. While we’re flattered that you apparently have such confidence in our technicians’ abilities that you’d like to add housekeeping to their job description, that isn't included with pest control. And yes, we absolutely understand that you felt the service was inconsistent. That's something we take seriously and continually work on. But if a technician takes the time necessary to properly service a 0.38 acres property, that's not a “staffing issue.” That's called doing the job. As for the $5 increase, we have a question: When gas goes up, do you leave a one-star review at the gas station because they should “value your loyalty” and keep your fuel at 2022 prices? We have payroll, fuel, insurance, licensing, equipment, products, vehicles, training, and about a thousand other expenses that apparently don't qualify for the “loyal customer discount” either. We appreciate every customer who chooses to do business with us, but loyalty works both ways. We value your business; we simply don't believe 11 months of loyalty entitles anyone to a lifetime price freeze. Response 2: Thank you for the follow-up review. There are certainly a few interesting points here that deserve clarification. First, you state that the service “went downhill significantly,” yet not once during the 11 months you were a customer did you bring these concerns to our attention. No complaints about webs, insects, technician performance, or service quality were brought to our office before the price adjustment was presented. Interestingly enough, these concerns seem to have appeared immediately after we explained that your property requires significantly more time to service than your current rate reflects. That timing is certainly interesting. You also seem particularly concerned about how our employees are compensated. Again, interesting. You have actually attempted to hire employees from our company, and they declined your offer—including one employee who happens to be a member of our family-owned business. So, we're a little confused: you apparently weren't happy with our management, but were interested in hiring the people we manage? Make that make sense. Most importantly, we truly appreciate our wonderful customers who have supported our family-owned business and trusted us with their homes and businesses. We are incredibly proud of the relationships we've built and the service we provide. Our 375+ other Google reviews tell a very different story, and we think that broader picture is important for potential customers to see as well. We won't pretend we're perfect—no business is. But we work hard every day to take care of our customers, take care of our employees, and provide the service we're hired to provide. Have the day you deserve!
Keith did an amazing job with my wasp nest and bee hive would recommend him.
Thank you, Tiffany! Keith gets the job done every time!
Keith was awesome
Thank you, Mikey! Keith is a true pro! We're glad you think he's awesome.
Keith did an amazing job today , went on above and beyond to clean and deep treatment for all the bugs and spiders.
Keith has been killing those bugs like there's no tomorrow! Thank you for the positive feedback!
Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
