Stephanie Sirianni
Review from Google · view on GoogleRiley and team were great, highly recommend & will use again!
- Services: Water heater installation
Pro the Distance Plumbing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 20 garbage disposal repairPosition by Experts Score among all companies we track in this category. · better than 84%
4.9 ★★★★★ 1,012 Google reviews · 24 photos
98%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$573typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Pro the Distance Plumbing at a glance
Google reviewers for Pro the Distance Plumbing in Lowell, AR, frequently cite punctuality, professional communication, and thorough workmanship for services like water line replacements and water heater installations. Customers often note that technicians explain options clearly and provide fair pricing, though some mention higher costs for complex repairs. A recurring criticism in low-star reviews involves billing discrepancies, incorrect diagnoses, and difficulties with appointment scheduling or emergency service availability.
- Google rating: 4.9 out of 5 from 1,012 reviews (98% five-star).
- Reviews on this page: 1,012 Google reviews (906 with written comments, 33 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 25, 2026.
- Service: Garbage Disposal Repair serving Lowell, Arkansas.
Data from Google, last updated October 25, 2026.
Score profile vs other garbage disposal repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro the Distance Plumbing: 94/100 on this factor. Category median: 90.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro the Distance Plumbing: 90/100 on this factor. Category median: 88.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro the Distance Plumbing: 96/100 on this factor. Category median: 96.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro the Distance Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro the Distance Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro the Distance Plumbing: 100/100 on this factor. Category median: 75.A
100
Bar = this company · dark tick = category median.
Star ratings
1,012 Google reviews we collected
- 5 stars98798%
- 4 stars81%
- 3 stars30%
- 2 stars50%
- 1 star91%
Praise vs complaints
Phrases our text analysis found in 906 written reviews
- Praise2,04599%
- Complaints301%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price11233%
- Reasonable20059%
- Overpriced93%
- Not sure165%
$573+69% vs typical garbage disposal repair
Middle half of what 294 customers paid ($176–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude53526%
- Speed & response43121%
- Quality & results36017%
- Would recommend29114%
- Communication20210%
- Price & value1708%
- Honesty & trust864%
What customers talk about
We read 906 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All three times they have been super quick to respond, extremely friendly and completely professional.”
“He had all the parts an completed those jobs within an hour!”
“I’ve had a slow, frustrating back‑and‑forth just trying to schedule service, only to learn they had no record of the installation, no record of the mo…”
“He was thorough and kind, we will definitely use again if needed!”
“The second year, the plumber they sent was sloppy and caused damage to my property.”
“Riley and team were great, highly recommend & will use again!”
“I would not recommend Smith Brothers plumbing to work on a water leak in the house.”
“Reece was terrific, communications with the schedule was excellent, and the price was right.”
“My house water was shut off for only a reasonably short time.”
“I would have given 5 stars, but I found them to be extremely overpriced.”
“They have high integrity and provide necessary services at a fair rate without pushing for more.”
People customers mention
- Bros 117 reviews
- Brothers 38 reviews
- Elliot 34 reviews
- Elliott 32 reviews
- Justin 31 reviews
- Jared 29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pro the Distance Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
T9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Zack responded first thing and Riley’s work was amazing! He was thorough and kind, we will definitely use again if needed! I appreciate you so much!
Paid $2,000+Not surePlumbing pipe repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I was pleased with the work. I needed the exterior water line replaced. The work was done efficiently and quickly. My house water was shut off for only a reasonably short time. I am particularly pleased that Pro the Distance Plumbing provided a Lifetime Warranty for this project. I definitely recommend Pro the…
Paid $2,000+Reasonable priceService not listed
Deziree3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We are so happy with the service we got from Jared. He arrived ready to solve our problem. We had a straight forward dispenser problem and he worked confidently and quickly! Super grateful to Aaryn for walking us through the admin stuff. Very kind team! We our happy customers.
Paid $200–400Garbage disposal repair
ElaineLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Came on time. Showed me estimates and got all the supplies for the job. Checked the areas for any needs.
Paid $2,000+Reasonable priceFaucet repairWater heater repairPlumbing leak repair
Brad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Main water line repair to home. Great communication, capability, and quality workmanship. Highly recommend’
Paid $2,000+OverpricedPlumbing pipe repair
GaryLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very professional and great communication. Or technician, Justin, was great. Full of knowledge and to the time to answer questions. I will be requesting Justin to assist with any future plumbing needs.
Paid $1–200Great priceWater heater repairService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 81 | $1.2k–$2.4k |
| Plumbing pipe repair | 72 | $248–$1.2k |
| Water heater repair | 62 | $57–$567 |
| Toilet repair | 58 | $166–$480 |
| Plumbing leak repair | 55 | $216–$988 |
| Plumbing leak detection | 48 | $54–$520 |
| Faucet repair | 45 | $148–$517 |
| Drain cleaning | 31 | $39–$295 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,012 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Chuck YoungLocal Guide · 80 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent repair of my in wall water leak. That job was completed faster than I expected so I asked if the plumber if he could repair my damaged outside water hydrant and leaking shower valve. He had all the parts an completed those jobs within an hour! I recommend this company for your plumbing needs!
- Price assessment: Reasonable price
Response from the owner · 2 days ago
Chuck, thank you for the great review and recommendation! We're glad we could take care of your in-wall water leak and get your outside water hydrant and shower valve repaired quickly, too. We appreciate you trusting us with your plumbing needs in Centerton! Thank you for your support, and please don't hesitate to reach out if you ever need us again.
Danny MeansLocal Guide · 42 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThird time I’ve used Pro the Distance Plumbing. Started out at our old house with a shot water Heater replacement, then some toilet replacements and new faucets at our rental property, to this time a complete water line replacement on a water line that was over 45 years old. All three times they have been super quick to respond, extremely friendly and completely professional. And their prices are very reasonable. I highly recommend them if you have any plumbing issues.
- Price assessment: Reasonable price
Response from the owner · a year ago
Danny, thank you for being a loyal customer. We value our Cave Springs neighbors and greatly appreciate you and your recommendation. Glad we could get your hot water consistently running for you. If you need anything else we'd be happy to help. All the best!
T Calli9 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZack responded first thing and Riley’s work was amazing! He was thorough and kind, we will definitely use again if needed! I appreciate you so much!
- Price assessment: Not sure
- Price: $2,000+
- Services: Plumbing pipe repair
Mary Aslin2 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was pleased with the work. I needed the exterior water line replaced. The work was done efficiently and quickly. My house water was shut off for only a reasonably short time. I am particularly pleased that Pro the Distance Plumbing provided a Lifetime Warranty for this project. I definitely recommend Pro the Distance to anyone needing professional plumbing services. — I do wish they offered a Senior discount. The costs of unexpected plumbing work are high, and difficult for us on fixed incomes.
- Price assessment: Reasonable price
- Price: $2,000+
- Services: Service not listed
Response from the owner · a year ago
Ms. Aslin, thank you for your feedback and 5 star review! We value our Rogers neighbors and hope you enjoy your warranty. I will discuss adding senior discounts with our owner. We greatly appreciate your continued support of our small business.
Deziree Adams3 reviewsTotal number of Google reviews Deziree has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are so happy with the service we got from Jared. He arrived ready to solve our problem. We had a straight forward dispenser problem and he worked confidently and quickly! Super grateful to Aaryn for walking us through the admin stuff. Very kind team! We our happy customers.
- Price: $200–400
- Services: Garbage disposal repair
Brandon Hammerstone1 reviewTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReece did an amazing job for us! He was professional and knowledgeable. I definitely recommend using pro the distance!
Response from the owner · 3 days ago
Brandon, thank you for your kind words and recommendation! We're happy to hear that Reece provided excellent service and made a great impression with his professionalism and knowledge. We appreciate you choosing Pro The Distance for your plumbing needs in Bella Vista, AR. We'll be sure to share your feedback with Reece. Thanks again for your support!
Dennis LawlerLocal Guide · 14 reviewsTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReece was terrific, communications with the schedule was excellent, and the price was right. I have a new favorite plumber.
Response from the owner · 3 days ago
Thank you, Dennis, for the great review! We're thrilled to hear that Reece provided terrific service, kept you well-informed about the schedule, and offered a fair price. We appreciate you choosing us for your plumbing needs in Fayetteville, AR! We'll be sure to share your kind words with Reece. We look forward to being your go-to plumber for years to come!
Lucy Kleeman1 reviewTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJared is fantastic!!very understanding and patient Lovely 😍
Response from the owner · 4 days ago
Thank you so much, Lucy! 😍 We’re so happy to hear that Jared made you feel comfortable and supported. He truly cares about providing patient, understanding service to everyone we work with. We’re grateful to have you as part of our Bella Vista community and appreciate you taking the time to share your experience!
Melissa Fahey7 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly, speedy service. Got the problem cleared up.
- Price assessment: Reasonable price
- Price: $1–200
- Services: Drain cleaning
Response from the owner · a week ago
Thank you so much, Melissa, for taking the time to leave us a review! We truly appreciate you choosing Pro the Distance Plumbing. We’re glad Justin had the opportunity to help with your plumbing needs in Pea Ridge. Providing friendly, reliable service and making sure our customers feel taken care of is always our goal. Thank you for trusting us with your home and for supporting our team. We appreciate your business!
Business details
- Address: 8816 W McNelly Rd, Bentonville, AR 72712
- Phone: (479) 448-4640
- Website: prothedistance.com
- Service area: Lowell, AR