Jennifer Fortenberry5 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat!
Pro Tire & Automotive Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%43+3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 128 tire shopsPosition by Experts Score among all companies we track in this category. · better than 76%
4.8 ★★★★★ 463 Google reviews · 24 photos
93%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
55%reviews answered by the owner
Nov 2026latest review
Pro Tire & Automotive Center at a glance
Customers frequently praise the shop for friendly staff, quick service times, and clear communication regarding repairs like tires, brakes, and alignments. Many note fair pricing and a lack of unnecessary upselling, with some highlighting mobile service options. However, lower-rated reviews cite significant issues with overcharging, delayed vehicle returns, and improper repairs that required additional visits to resolve.
- Google rating: 4.8 out of 5 from 463 reviews (93% five-star).
- Reviews on this page: 463 Google reviews (339 with written comments, 9 with photos).
- Owner responses: the business replied to 55% of reviews.
- Most recent review: November 2, 2026.
- Service: Tire Shop serving Fayetteville, Arkansas.
Data from Google, last updated November 3, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Tire & Automotive Center: 89/100 on this factor. Category median: 82.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Tire & Automotive Center: 88/100 on this factor. Category median: 75.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Tire & Automotive Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Tire & Automotive Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Tire & Automotive Center: 43/100 on this factor. Category median: 45.C
43
Bar = this company · dark tick = category median.
Star ratings
463 Google reviews we collected
- 5 stars43193%
- 4 stars133%
- 3 stars61%
- 2 stars10%
- 1 star123%
Praise vs complaints
Phrases our text analysis found in 339 written reviews
- Praise46696%
- Complaints204%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price7947%
- Reasonable8349%
- Overpriced32%
- Not sure42%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12125%
- Quality & results11423%
- Price & value6413%
- Speed & response6213%
- Would recommend6012%
- Honesty & trust439%
- Communication225%
What customers talk about
We read 339 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great guys, very helpful and fast service and great work.”
“Called back on June 15th 11:45, Rod was very rude when I asked for an update, said he would call me when they arrived and was annoyed that I called.”
“I had a great experience that went exactly as the service members told me it would go.”
“…and I got my new tires and the alignment they gave me was absolutely terrible.…”
“The cost was fair and I most appreciated the expedient assessment and repair.”
“They were friendly but I feel like I was overcharged and glad I got a second opinion elsewhere.”
“Able to get me in quick, great communication and Bill was absolutely wonderful!”
“I’ve bought multiple sets of tires here for all of my vehicles, and they’ve become my go-to for everything from oil changes to brake work.”
“I have spent over a thousand dollars with this company for tires in the past, never again.”
“Always trust my family vehicles needs, great job on new tires and brakes.”
“…s on it bec they broke my master cylinder when pulling the motor and lied to me about it .…”
“JC and the service tech were very patient and explained what my van needed and how the repairs affected my driving and overall driving!”
People customers mention
- Rick 11 reviews
- Rod 7 reviews
- Bill 6 reviews
- Springdale 6 reviews
- Camden 3 reviews
- Brad 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pro Tire & Automotive Center for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
sandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service. Able to get me in quick, great communication and Bill was absolutely wonderful!
Reasonable priceAuto engine diagnosticGeneral repairsOil change
KathyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We were on a road trip and I had a low tire. Stopped at Pro Tire and immediately knew I chose a good place. Everyone was friendly and they worked me right in. And best part, no upcharge for rush. I wish I had a pro tire in West Des Moines IA. I would use them for all my service.
Gina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Timely, honest, and friendly service! I had a great experience that went exactly as the service members told me it would go. I appreciated the consistency in word and action.
Great priceTires
Jeffrey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
These guys do a great job. Great communication. Fair prices. They don’t upsell services that are not needed. It’s not easy to get a good review out of me on Google, and I don’t leave bad reviews on Google, because that is forever!
Jan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
JC and the service tech were very patient and explained what my van needed and how the repairs affected my driving and overall driving!
TiresSteering & suspension repairWheel alignment
Monty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Always trust my family vehicles needs, great job on new tires and brakes. Thank you Rod and CJ And Bill always great to see trusted faces!
Reasonable priceTiresGeneral repairsBrakes
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 77 | — |
| Oil change | 48 | — |
| General repairs | 27 | — |
| Wheel alignment | 27 | — |
| Steering & suspension repair | 16 | — |
| Brakes | 16 | — |
| Auto engine diagnostic | 14 | — |
| Air & cabin filter replacement | 12 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 463 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
cade tollett1 reviewTotal number of Google reviews cade has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good work!
Response from the owner · 4 hours ago
Cade, thank you for the fantastic review! We're committed to excellence in service and are happy to have met your expectations. See you again soon!
Dan Wages5 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guys, very helpful and fast service and great work.
- Price assessment: Great price
- Services: Tires
Response from the owner · 3 days ago
We're so glad you had a positive experience with us, Dan. Your feedback on our helpful and speedy service means a lot. See you next time!
Harold D Langston Jr1 reviewTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely the BEST.
- Price assessment: Reasonable price
- Services: Oil change
Response from the owner · 5 days ago
We're so glad to hear that you think we're the best, Harold! Continuing the legacy of service is what we strive for. Visit us again soon!
Willie Grigg1 reviewTotal number of Google reviews Willie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways satisfied with Pro-Tire’s service.
Response from the owner · 6 days ago
Thank you for sharing your positive experience, Willie! Our dedication to excellence in service is driven by trust. We hope to see you again!
Justin Webb3 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great and friendly customer service.
Response from the owner · a week ago
Justin, we're thrilled to hear you always receive great service from our team. We look forward to your next visit!
Jim Estes2 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways good.
- Price assessment: Not sure
- Services: Tires, Oil change
Response from the owner · 10 months ago
Jim, thank you for your kind words and 5-star rating! We strive to provide excellent service each visit. If there is anything specific you need in the future, please don't hesitate to reach out to us at (479) 756-8100 or [email protected].
sandy4 reviewsTotal number of Google reviews sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service. Able to get me in quick, great communication and Bill was absolutely wonderful!
- Price assessment: Reasonable price
- Services: Auto engine diagnostic, General repairs, Oil change
Response from the owner · a week ago
Sandy, it's wonderful to hear you had such a positive experience with us. We'll make sure Bill knows about your kind words. The team at Pro Tire & Automotive Center looks forward to your next visit!
Kathy SewardLocal Guide · 36 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe were on a road trip and I had a low tire. Stopped at Pro Tire and immediately knew I chose a good place. Everyone was friendly and they worked me right in. And best part, no upcharge for rush. I wish I had a pro tire in West Des Moines IA. I would use them for all my service.
Response from the owner · a week ago
Kathy, it's wonderful to know that our team's friendliness and prompt service made a difference during your road trip. We strive for excellence in service and are glad you felt that. Safe travels, and we hope to see you again!
Gina Hauptman2 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTimely, honest, and friendly service! I had a great experience that went exactly as the service members told me it would go. I appreciated the consistency in word and action.
- Price assessment: Great price
- Services: Tires
Response from the owner · a week ago
Gina, we're delighted to know you had a great experience with our team. Your appreciation for our consistency means a lot to us. We look forward to welcoming you back!
Business details
- Address: 3944 Dakoda's Pl, Springdale, AR 72762
- Phone: (479) 756-8100
- Website: protireandautomotivecenter.com
- Service area: Fayetteville, AR