Home inspector · Artesia, CA · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%100+30.8Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 27 building inspectorsiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★214 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ProDetect Mold Inspection of Norwalk five stars based on 214 reviews, noting the owner responds to every comment. Customers describe the mold testing service as punctual, organized, and highly communicative, with technicians arriving prepared and providing timely updates. Recurring themes include clear, practical findings that help clients plan repairs or renovations, as well as professional conduct in occupied or sensitive spaces. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 214 reviews (100% five-star).
Reviews on this page: 214 Google reviews (205 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Building Inspector serving Artesia, California.
Data from Google, last updated October 25, 2026.
Score profile vs other building inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyBuilding Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProDetect Mold Inspection of Norwalk: 100/100 on this factor. Category median: 98.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProDetect Mold Inspection of Norwalk: 100/100 on this factor. Category median: 97.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProDetect Mold Inspection of Norwalk: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
214 Google reviews we collected
5.0of 5
5 stars214100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 205 written reviews
97%praise
Praise11797%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Communication4940%
Staff & attitude2420%
Quality & results1916%
Speed & response1512%
Honesty & trust87%
Would recommend43%
Price & value22%
What customers talk about
We read 205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their communication was timely, and the technician arrived prepared.”
“Everyone I dealt with was polite, responsive, and knowledgeable.”
“They were careful around occupied areas and still managed to complete a thorough evaluation.”
“They were dependable, responsive, and extremely organized.”
“The Mold Inspection uncovered water damage behind the dishwasher caused by a slow supply line leak.”
“What impressed us most was how transparent everything was.”
“I would recommend them without hesitation.”
“The price seemed reasonable for professional analysis.”
People customers mention
Testing5 reviews
Detection4 reviews
Sampling3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Theo2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I liked the attention to the wall cavity around the laundry hookups. That space wasn't visible during a normal walkthrough, so having it evaluated gave us additional confidence. The findings were clear and useful for planning future work.
Cameron2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I liked the attention given to the basement wall behind the water heater. That area had previously shown a little discoloration, and the inspection helped us determine whether it appeared connected to current moisture. The findings were reassuring and practical.
Faith1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I liked the attention to the basement floor perimeter because that was where we had noticed slight dampness. The inspection compared the affected area with nearby sections, which provided useful context. The findings helped us decide where to focus our attention.
Zoey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The evaluation around the kitchen backsplash was useful because we had noticed slight discoloration near one section. The area was checked in relation to nearby plumbing and wall conditions. The findings helped us decide whether the concern required further attention.
Luke2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My experience was positive from the first phone call to the final follow-up. Everyone I dealt with was polite, responsive, and knowledgeable. It's rare to find that level of consistency throughout an entire customer experience.
IanLocal Guide · 2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The appointment happened during a particularly busy week for us, but the company made the process remarkably simple. Their communication was timely, and the technician arrived prepared. I never felt like I had to chase anyone for information.
I liked the attention to the wall cavity around the laundry hookups. That space wasn't visible during a normal walkthrough, so having it evaluated gave us additional confidence. The findings were clear and useful for planning future work.
Response from the owner · 5 days ago
Those laundry hookups are the kind of spot most people never think to look behind, so we're glad that wall cavity got checked and didn't just get passed over. It's a good feeling knowing that space is accounted for, especially when you're lining up the next round of work. Clear results to plan around are a real help, and we're glad they were useful to you.
Cameron Fletcher2 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
I liked the attention given to the basement wall behind the water heater. That area had previously shown a little discoloration, and the inspection helped us determine whether it appeared connected to current moisture. The findings were reassuring and practical.
Response from the owner · 6 days ago
Cameron, the basement wall behind the water heater had shown some discoloration before, so it made sense to have it looked at closely enough to tell whether moisture was involved. Hearing that the findings were reassuring and practical means a lot to us, and we appreciate you taking the time to share how it went.
Faith Carter1 reviewiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
I liked the attention to the basement floor perimeter because that was where we had noticed slight dampness. The inspection compared the affected area with nearby sections, which provided useful context. The findings helped us decide where to focus our attention.
Response from the owner · a week ago
Faith, we're glad the basement floor perimeter got the attention it needed, since that's where you'd spotted the dampness. Comparing that spot with the sections nearby is a useful way to see what's really going on, and we're pleased the results gave you a clear place to start. We hope the rest of your home stays dry and comfortable as the seasons change.
Zoey Adams2 reviewsiTotal number of Google reviews Zoey has written across all businesses on Google Maps, not just this one.
The evaluation around the kitchen backsplash was useful because we had noticed slight discoloration near one section. The area was checked in relation to nearby plumbing and wall conditions. The findings helped us decide whether the concern required further attention.
Response from the owner · a week ago
The kitchen backsplash was the spot you'd already noticed, so it made sense to check it alongside the plumbing and wall behind it. Zoey, a mark like that tends to sit in the back of your mind until someone looks at it, so knowing where it stands is a real relief.
Luke Bennett2 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
My experience was positive from the first phone call to the final follow-up. Everyone I dealt with was polite, responsive, and knowledgeable. It's rare to find that level of consistency throughout an entire customer experience.
Response from the owner · a week ago
That's a kind thing to hear. It means a lot to us that the people you dealt with stayed easy to work with from start to finish, and we're grateful you took the time to say so. Thank you for sharing this with us.
Ian RussellLocal Guide · 2 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
The appointment happened during a particularly busy week for us, but the company made the process remarkably simple. Their communication was timely, and the technician arrived prepared. I never felt like I had to chase anyone for information.
Response from the owner · a week ago
Thanks for taking the time to share this, Ian. We know a busy week makes a visit harder to fit in, so it's good to hear that the scheduling and updates didn't add to your load, and that you never had to chase anyone for answers. Here at ProDetect Mold Inspection of Norwalk, we're glad the technician arriving ready made the day go smoothly for you.
Autumn Foster2 reviewsiTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
The inspection around the door sill was worthwhile because water occasionally appeared after storms. The surrounding surfaces were checked carefully, and the findings helped narrow down where the moisture might be entering. It was a very useful assessment.
Response from the owner · a week ago
Thank you for the review — we read every one, and we appreciate you taking the time.
Sydney Mitchell2 reviewsiTotal number of Google reviews Sydney has written across all businesses on Google Maps, not just this one.
The inspection helped us understand why one section of the floor seemed cooler and damper than the surrounding areas. Looking at slab-edge conditions and nearby moisture patterns provided useful clues. I appreciated the detailed approach and the practical explanation afterward.
Response from the owner · a week ago
That's really helpful to hear. Finding out why one part of your floor was acting differently than the rest—and then actually understanding what was causing it—that's the kind of answer that lets you address it instead of just living with it, Sydney.
Olivia Bennett1 reviewiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Our property manager recommended this company, and now I understand why. They were dependable, responsive, and extremely organized. The quality of the inspection matched the excellent customer service we experienced.
Response from the owner · a week ago
Your property manager gave you a solid recommendation, and you acted on it—that's what matters here, Olivia. Our inspectors show up on time, walk through the space carefully, and get you clear findings you can actually use, which is what keeps property management moving forward.
Matthew Cooper2 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
What impressed us most was how transparent everything was. The specialist explained what could be confirmed and what would require additional investigation. That honesty made us trust their opinion.
Response from the owner · a week ago
We were glad to help you get straight answers about what was going on in your home, Matthew. That kind of honesty is the only way you can make real decisions about what comes next.
