iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%31+2.2Craft & service penalty97−0.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★3,157 Google reviews · 24 photos
96%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
$295typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Proven Plumbing & Air 4.9 out of 5 based on 3157 reviews, with the owner responding to 8% of feedback. Customers frequently praise the company for same-day availability, clear communication, and competitive pricing for services including water heater installation, HVAC repair, and fixture replacement. However, some low-star reviews criticize inconsistent pricing transparency, rushed diagnostics, and occasional failures to resolve issues thoroughly or follow up on callbacks.
Google rating: 4.9 out of 5 from 3,157 reviews (96% five-star).
Reviews on this page: 3,157 Google reviews (2,571 with written comments, 66 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 30, 2026.
Service: Leak Detection Service serving Cedar Park, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Proven Plumbing & AirLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Proven Plumbing & Air: 91/100 on this factor. Category median: 93.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Proven Plumbing & Air: 89/100 on this factor. Category median: 92.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Proven Plumbing & Air: 97/100 on this factor. Category median: 95.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Proven Plumbing & Air: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Proven Plumbing & Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Proven Plumbing & Air: 31/100 on this factor. Category median: 94.D
31
Bar = this company · dark tick = category median.
Star ratings
3,157 Google reviews we collected
4.9of 5
5 stars3,04496%
4 stars532%
3 stars221%
2 stars110%
1 star271%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise5,56799%
Complaints731%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price14928%
Reasonable33863%
Overpriced183%
Not sure285%
$295-29% vs typical leak detection services
Middle half of what 420 customers paid ($192–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1,33324%
Staff & attitude1,27823%
Quality & results94217%
Price & value78514%
Would recommend58210%
Communication4368%
Honesty & trust2845%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zachary came same day and fixed a bad faucet install from another plumber.”
“…not fully tighten the pipe going into my water heater resulting in a slow water leak, a hole in my ceiling, and over $15K in damages.…”
“Danny was extremely professional, friendly, competent and personable.”
“An incredibly rude text message and phone call followed - he tried to guilt me for having them come out for free and acted like we were idiots for try…”
“City inspector came to check, and I kid you not, his only comments were, "Oh, they did an excellent job.”
“…e quickly, before they left I went back to check and the cupboard was damaged!…”
“After being charged for just about everything by the other company and receiving a $6,000 invoice, I decided to call Proven for a FREE quote.”
“The cost was extremely overpriced.”
“I would recommend Proven Plumbing to anyone from here on out.”
“Would not recommend”
“He is very easy to talk to and answered all my questions.”
“This whole experience has been disturbing - poor communication, horrible customer service by Richard, and clearly a money grab operation here.”
“They were great to work with, and the experience reminded me why I trusted them in the first place.”
“Just very dishonest.”
People customers mention
Brian38 reviews
Zach32 reviews
Joe30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Proven Plumbing & Air for 8 kinds of job. Pick one to see what they paid and said.
WWalter10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Zachary came same day and fixed a bad faucet install from another plumber. He quickly found all their mistakes and left it looking like new. He's friendly, knowledgeable and humble. I would recommend Proven Plumbing to anyone from here on out. A good plumber is hard to find.
Paid $200–400Great priceFaucet repair
CCharlie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Zachary and Kevin came and installed a PRV and basically tuned up my entire house. Genuinely really great and thorough work.
CCathy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We made contact on the website at 11pm on Friday and had a new water heater installed by noon on Saturday. The installation was very professional and we couldn’t be happier!
KKathy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
overall work was good and well communicated to owner
suggest better cleanup afterward
Thanks
Paid $1,200–1,400Reasonable priceOutdoor plumbing system repair
JJohn9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chad is very knowledgeable and had the new toilet installed in no time. He is very easy to talk to and answered all my questions.
Paid $600–800Reasonable priceToilet repair
LLorraine6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Could not have been happier with the whole process,. Zach came out yesterday and gave us a bid. We thought it was reasonable and went with it.
Zachary came same day and fixed a bad faucet install from another plumber. He quickly found all their mistakes and left it looking like new. He's friendly, knowledgeable and humble. I would recommend Proven Plumbing to anyone from here on out. A good plumber is hard to find.
Price assessment: Great price
Price: $200–400
Services: Faucet repair
C
Charlie Kliewer5 reviewsiTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Updated 2026: Called Proven back because we needed a hot water heater replaced before selling our house. Process was easy, smooth, and prompt. City inspector came to check, and I kid you not, his only comments were, "Oh, they did an excellent job. Who was this? Oh, it's Proven. They're the best." I emailed them to let them know that was what he had said, because I thought they'd enjoy hearing it.
J
Jenny Hengst3 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
I can’t recommend Proven Plumbing and Air enough! I’ve used them in the past for a couple of plumbing needs, and they’ve always been amazing. When my upstairs AC stopped cooling, I initially called another company without realizing Proven also handled HVAC. After being charged for just about everything by the other company and receiving a $6,000 invoice, I decided to call Proven for a FREE quote. I’m so glad I did! The difference was not only in the price but also in the service. They were great to work with, and the experience reminded me why I trusted them in the first place. I’ve since recommended Proven to several people and will continue to do so. It’s hard to find a company that combines great service, fair pricing, and trustworthiness, but Proven Plumbing and Air does just that!
Price assessment: Reasonable price
Services: HVAC system repair
M
Mark Gillespie7 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Danny G. replaced a shower cartridge and installed new fixtures. We could not have had a better plumber. Danny was extremely professional, friendly, competent and personable. Danny and Proven Plumbing are our plumbers for life! Thanks for all you have done for us!
Mark and Cheryl G. in Leander
Price assessment: Reasonable price
Services: Faucet installation
C
Cathy Williams8 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
We made contact on the website at 11pm on Friday and had a new water heater installed by noon on Saturday. The installation was very professional and we couldn’t be happier!
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
K
Karin Reed9 reviewsiTotal number of Google reviews Karin has written across all businesses on Google Maps, not just this one.
Dakota Montgomery was friendly and helpful. He corrected a mistake with a repair on our master toilet that a previous technician had made. He did so happily and provided great service!
Services: Toilet repair
K
Kathy3 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
