Lawn care service · Jacksonville, FL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%80+20.9Value 15%99+15.1Craft & service penalty98−0.2Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 42 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★89 Google reviews · 24 photos
98%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pure Pro Lawn & Landscape 4.9 out of 5 based on 89 reviews, with the owner responding to 79% of feedback. Customers frequently cite sod installation, mulching, and routine lawn care services, praising the company for punctuality, clear communication, and reasonable pricing. Recurring themes highlight professional workmanship and the owner’s hands-on involvement in projects. A common criticism involves dissatisfaction with specific sod installation quality, including uneven areas and gaps, while one low-star review noted poor phone customer service and service area limitations.
Google rating: 4.9 out of 5 from 89 reviews (98% five-star).
Reviews on this page: 89 Google reviews (85 with written comments, 5 with photos).
Owner responses: the business replied to 79% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Pure Pro Lawn & LandscapeLandscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Pro Lawn & Landscape: 89/100 on this factor. Category median: 87.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Pro Lawn & Landscape: 80/100 on this factor. Category median: 83.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Pro Lawn & Landscape: 98/100 on this factor. Category median: 78.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Pro Lawn & Landscape: 99/100 on this factor. Category median: 98.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Pro Lawn & Landscape: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
89 Google reviews we collected
4.9of 5
5 stars8798%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
98%praise
Praise18298%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4524%
Would recommend3619%
Price & value2614%
Speed & response2514%
Staff & attitude2212%
Honesty & trust1810%
Communication137%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Logan and team did a great job sodding my lawn and remulching my flower beds.”
“I would 100% recommend this company for any lawn or landscape needs.”
“Sorry to say, I can not recommend them after our recent lawn sod project.”
“Great price, good communication, quick and reliable workers and a awesome final result.”
“Timely responses from estimates to completion of job.”
“He was professional, kind, and got the job done quickly, which we appreciated.”
“This is an excellent, excellent, reliable, dependable, on-time lawncare service.”
“Logan showed up to job when he said he would and communicates well with his customers with questions and concerns.”
People customers mention
Logan14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pure Pro Lawn & Landscape for 5 kinds of job. Pick one to see what they paid and said.
GGaryLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★
Sorry to say, I can not recommend them after our recent lawn sod project. Several areas were left uneven or unrepaired, too many gaps and some pieces cut way too small. I still don't think I got the 2 pallets I paid for. I've been using many bags of top soil to try and fix the edges. However, they did a good job of…
Reasonable price
KKurdt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The job done was outstanding. They replaced part of the St. Augustine sod. In my front yard. No mess was left. They hauled away the bad top soil and weeds. Very friendly work crew
Great price
RRefael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Stoic Lawn and Landscape takes care of my lawn and mulch install on a routine basis. They do a great job for a reasonable price.
BBeatrice14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Logan and his team did a remarkable job on a difficult yard cleanup. Timely responses from estimates to completion of job. Very professional, job well done!!
Reasonable price
JJennifer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Logan and his team did a really nice job. They were fast, courteous, and professional. The yard looks great. I highly recommend them. Thanks so much.
MMKV4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
After a whole year of service from Pure Pro Lawn & Landscape -- very satisfied with this business. Thanks guys!
Sorry to say, I can not recommend them after our recent lawn sod project. Several areas were left uneven or unrepaired, too many gaps and some pieces cut way too small. I still don't think I got the 2 pallets I paid for. I've been using many bags of top soil to try and fix the edges. However, they did a good job of trimming 3 palms. Owner (Logan) seems like a good guy though.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you for the honest feedback, Gary. It really hurts us to found out that you were dissatisfied with the results through a review.
Although, we did install the full 2 pallets of sod, as agreed, we are willing to come back and fix those spots that you are concerned about… to make things right. Pieces of St. Augustine sod aren’t always created equal and may look a little uneven during the establishment period.
We will be contacting you shortly! Thanks again for your business.
K
Kurdt Kobain1 reviewiTotal number of Google reviews Kurdt has written across all businesses on Google Maps, not just this one.
The job done was outstanding. They replaced part of the St. Augustine sod. In my front yard. No mess was left. They hauled away the bad top soil and weeds. Very friendly work crew
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you, for the great review! It means a ton!
R
Refael Lukaj2 reviewsiTotal number of Google reviews Refael has written across all businesses on Google Maps, not just this one.
Logan and his team did a remarkable job on a difficult yard cleanup. Timely responses from estimates to completion of job. Very professional, job well done!!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank for the awesome feedback, Beatrice! Means a lot!
C
Charlene HickmanLocal Guide · 16 reviewsiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
Highly recommend! Logan did a wonderful job helping us get our yard re-sodded and our beds re-mulched. He was professional, kind, and got the job done quickly, which we appreciated. We will definitely be returning customers!
Response from the owner · 2 months ago
Thank you for the recommendation Emma! Glad you loved the way it turned out!
R
Ryan M9 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
