Carpet cleaning service · Snohomish, WA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★2,779 Google reviews · 24 photos
95%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
77%reviews answered by the owner
$440typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for PureClean in Seattle note a 4.9 rating from 2779 reviews, with the owner responding to 77% of comments. Customers frequently praise technicians for punctuality, clear communication, and professional handling of carpets, rugs, and upholstery, often citing fair pricing and effective stain removal. However, some low-star reviews highlight recurring issues with inconsistent service quality, unexpected price increases, and damage to furniture, indicating that customer experiences can vary significantly despite the high overall rating.
Google rating: 4.9 out of 5 from 2,779 reviews (95% five-star).
Reviews on this page: 2,779 Google reviews (2,264 with written comments, 76 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 23, 2026.
Service: Mattress Cleaning Service serving Snohomish, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
PureCleanMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PureClean: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PureClean: 93/100 on this factor. Category median: 94.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PureClean: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PureClean: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PureClean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PureClean: 75/100 on this factor. Category median: 96.B
75
Bar = this company · dark tick = category median.
Star ratings
2,779 Google reviews we collected
4.9of 5
5 stars2,65195%
4 stars873%
3 stars130%
2 stars50%
1 star231%
Praise vs complaints
Phrases our text analysis found in 2,264 written reviews
99%praise
Praise4,67299%
Complaints471%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price6721%
Reasonable23273%
Overpriced113%
Not sure93%
$440+45% vs typical mattress cleaning
Middle half of what 262 customers paid ($303–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,31828%
Quality & results1,23026%
Speed & response69115%
Would recommend56912%
Communication54211%
Price & value2545%
Honesty & trust1152%
What customers talk about
We read 2,264 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was extremely patient, explained all of our options clearly and concisely.”
“…y came to clean the carpet, when asked go speak to manager he said as rude, and said take it or leave when he knows we are elderly people and we had t…”
“It was a great experience and I got what I paid for.”
“Dirty carpets made a terrible smell in our house, and after cleaning, the smell was gone.”
“He was on time, explained the process and worked quickly and efficiently.”
“They say they will listen to the recordings of your phone conversations to verify if they mentioned the fees or the estimated costs but never get back to you.”
“We highly recommend this Company’s services and personnel!”
“Unfortunately I would not recommend.”
“Daniel answered all my questions, and took the time to explain things.”
“Daniel explained the process and gave us a fair quote.”
“The reason I rated three stars is the price was too expensive.”
“So fast, provided all the needed details up front and was also honest about any potential long term stains.”
“Technician John was great, company is super shady.”
People customers mention
Donovan71 reviews
Ben52 reviews
Nathan48 reviews
Eric33 reviews
Scotty32 reviews
Youn27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PureClean for 8 kinds of job. Pick one to see what they paid and said.
steve5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
It was a great experience and I got what I paid for.
There were a few spots I was hoping could have been cleaned but in general I’m satisfied.
Cathleen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Jesus was polite, professional, made me aware of available services but didn’t pressure me into anything I didn’t want.
He was on time, explained the process and worked quickly and efficiently.
Paid $500+Reasonable priceCarpet steam cleaning
Cindy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Excellent carpet cleaning by Heather. Have used pure clean several times now and will again! The rotary machine worked great on our dog friendly carpet.😏
Evan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Forest was our tech and he did a fabulous job. So fast, provided all the needed details up front and was also honest about any potential long term stains. Great worker! For sure recommend
Steve2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Daniel explained the process and gave us a fair quote. We had dirt stains from our dog tracking it in. Danial worked hard to remove them. The carpet looks great. We will use the service again.
Sam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
On time, professional priced right and my rugs look great! Daniel did an awesome job. Will be requesting him from now on.
Daniel was so great. I highly recommend using this company :). Daniel answered all my questions, and took the time to explain things. Will def use them again.
Price assessment: Reasonable price
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · a day ago
Hi Brittney Tabora,
Thank you for your wonderful feedback!
We’re glad to hear that Daniel provided such a positive experience by patiently answering your questions and taking the time to explain everything clearly. We appreciate your recommendation and are happy to know you would choose us again.
Thank you for your trust and support!
Jennifer Chikos1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Had a great experience with Jesus. He was extremely patient, explained all of our options clearly and concisely. His knowledge and professionalism really shined through. Will definitely use PureClean again.
Response from the owner · 2 days ago
Hi Jennifer Chikos,
Thank you for the wonderful review!
We’re delighted to hear that Jesus was patient, clearly explained your options, and demonstrated such strong knowledge and professionalism. Taking the time to help customers understand their choices is important to us, and we’re glad he made such a positive impression. We truly appreciate your continued trust and look forward to serving you again.
Thank you for trusting Pure Clean!
steve lopez5 reviewsiTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
It was a great experience and I got what I paid for.
There were a few spots I was hoping could have been cleaned but in general I’m satisfied.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Hi Steve Lopez,
Thank you for sharing your honest feedback!
We’re glad to hear that you had a good overall experience and felt the service was worth what you paid. We also appreciate your note about the spots you had hoped would receive additional cleaning, as feedback like yours helps us understand where we can improve. Thank you for choosing Pure Clean!
Charlene M.Local Guide · 17 reviewsiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
I couldn't be more pleased with this company and their services.
Services: General carpet cleaning
Response from the owner · a week ago
Hi Charlene M.,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re pleased with our company and the services we provided. Your satisfaction means a great deal to us, and we truly appreciate your trust and support.
Thank you for choosing our team!
Cathleen Draper5 reviewsiTotal number of Google reviews Cathleen has written across all businesses on Google Maps, not just this one.
Jesus was polite, professional, made me aware of available services but didn’t pressure me into anything I didn’t want.
He was on time, explained the process and worked quickly and efficiently.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · a year ago
Thank you for the high praise! We're glad you enjoyed our service.
Cindy Elder3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Excellent carpet cleaning by Heather. Have used pure clean several times now and will again! The rotary machine worked great on our dog friendly carpet.😏
Price assessment: Reasonable price
Price: $450–500
Services: Carpet steam cleaning
Response from the owner · a year ago
We appreciate your feedback and the 5-star rating! It means a lot to us.
Evan Klein5 reviewsiTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Forest was our tech and he did a fabulous job. So fast, provided all the needed details up front and was also honest about any potential long term stains. Great worker! For sure recommend
Price assessment: Reasonable price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · a week ago
Hi Evan Klein,
Thank you for your wonderful review! We’re delighted to hear Forest provided fast, professional, and honest service while keeping you informed throughout the process. We truly appreciate your recommendation and are grateful for your support!
Mary Lou Barrett9 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Professional and great service. Thorough and took the time to go though everything before cleaning. The follow ups after was nice touch. Would definitely recommend and use again.
Response from the owner · a week ago
Hi Mary Lou Barrett,
Thank you for your thoughtful feedback!
We’re glad to hear that you appreciated the professionalism, thoroughness, and care our team provided throughout the cleaning process. It’s great to know that they took the time to explain everything beforehand and that the follow-up communication added to your positive experience. We truly value your recommendation and are grateful for your trust. We look forward to assisting you again whenever you need us!
Steve Pace2 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Daniel explained the process and gave us a fair quote. We had dirt stains from our dog tracking it in. Danial worked hard to remove them. The carpet looks great. We will use the service again.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Hi Steve Pace,
Thank you for your wonderful feedback!
We’re glad Daniel took the time to explain the process, provide a fair quote, and work diligently to remove the stains from your carpet. It’s great to hear that you’re happy with the results! We truly appreciate your trust in our service and look forward to helping you with your future carpet cleaning needs.
Sam Smith3 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
On time, professional priced right and my rugs look great! Daniel did an awesome job. Will be requesting him from now on.
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Hi Sam Smith,
Thank you for your wonderful feedback!
We’re delighted to hear that Daniel provided excellent service and that you were pleased with the results of your rug cleaning. We’re glad you appreciated his punctuality, professionalism, and the value of our service.
Thank you for your trust and support, and we look forward to serving you again!
