Carpet cleaning service · Avondale, AZ · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★160 Google reviews · 19 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
$146typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pyramid Carpet Cleaning five stars based on 160 reviews, noting that the owner replied to only two percent of them. Customers consistently describe the company as punctual, professional, and reasonably priced, with frequent mentions of easy scheduling and effective cleaning for carpets, rugs, and upholstery. Reviewers highlight the absence of upselling and mention a discount option involving food donations, while no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 160 reviews (99% five-star).
Reviews on this page: 160 Google reviews (149 with written comments, 10 with photos).
Owner responses: the business replied to 2% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Pyramid Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pyramid Carpet Cleaning: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pyramid Carpet Cleaning: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pyramid Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pyramid Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pyramid Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
160 Google reviews we collected
5.0of 5
5 stars15999%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 149 written reviews
100%praise
Praise343100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3667%
Reasonable1833%
Overpriced00%
Not sure00%
$146-43% vs typical carpet cleaning
Middle half of what 45 customers paid ($119–$196) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9227%
Would recommend5616%
Speed & response5516%
Price & value5516%
Staff & attitude5115%
Communication206%
Honesty & trust154%
What customers talk about
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Pyramid Carpet, again the second time, did a great job by brushing the entire area first to bring the dirt up and then steam vacuuming.”
“I highly recommend Patrick to anyone looking for high-quality carpet cleaning services.”
“He was professional, punctual, and paid great attention to detail.”
“Scheduling was easy and Pat was on time, explained the process and was very reasonable priced.”
“Pat was professional, friendly, and provided exceptional customer service from start to finish.”
“Great communication, responsiveness, promptness, fair pricing, and one cool guy made the experience well worth money spent.”
“Pat was dependable, showed up right on time, and was able to schedule me just a few days after I reached out.”
People customers mention
Pat37 reviews
Patrick4 reviews
Boser4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pyramid Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
MMiguel9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Patrick did an excellent job cleaning our carpets. He was professional, punctual, and paid great attention to detail. The carpets look fresh, clean, and nearly new again. He was friendly, efficient, and took the time to ensure everything was done right. I highly recommend Patrick to anyone looking for high-quality carpet cleaning services. Great work!
Paid $150–200Great priceCarpet steam cleaning
DDebraLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Pat did an Amazing job. Found him through ChatGPT and the reviews are 100%
Scheduling was easy and Pat was on time, explained the process and was very reasonable priced.
LLarry6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Pat, did an excellent job of cleaning our carpet. His prices are very fair and he did not try to up sell anything.
I will definitely be using him again
Paid $100–150Great priceCarpet steam cleaning
KKelvinLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Pat is always prompt and very easy to schedule with. He has worked with my family for the last 10-15 years. Shows up and always does a really amazing job. Also very reasonably priced. You have the option of donating a couple of can goods that will be donated to your local food bank for a percentage off of your bill. Highly recommend!
Paid $100–150Great priceCarpet steam cleaning
TTracy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
⭐⭐⭐⭐⭐ Excellent Service and Outstanding Results!
I highly recommend Pyramid Carpet Cleaning! Pat, the owner, did an amazing job cleaning two upholstered fabric chairs and two area rugs. Everything turned out beautifully, and I couldn’t be happier with the results!
Pat was professional, friendly, and provided…
EEleanor5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am more than pleased at the service I received recently from pyramid carpet cleaning! Courteous, professional and reasonable!
Patrick did an excellent job cleaning our carpets. He was professional, punctual, and paid great attention to detail. The carpets look fresh, clean, and nearly new again. He was friendly, efficient, and took the time to ensure everything was done right. I highly recommend Patrick to anyone looking for high-quality carpet cleaning services. Great work!
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
J
Jill Briggs11 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Pyramid Carpet, again the second time, did a great job by brushing the entire area first to bring the dirt up and then steam vacuuming..it's like twice as much cleaning. And he doesn't try to up sell anything you don't need. We're very happy with end results.
Thank you Pat..
Services: Carpet steam cleaning, General carpet cleaning
D
Debra WetherbeeLocal Guide · 35 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Pat did an Amazing job. Found him through ChatGPT and the reviews are 100%
Scheduling was easy and Pat was on time, explained the process and was very reasonable priced.
Price assessment: Great price
Price: $100–150
Services: Upholstery cleaning, Area rug cleaning
D
Don9 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
I’ve used Pat numerous times, and he never disappoints! He’s always on time, does an amazing job, and leaves my carpets looking fresh and clean every time. His prices are very reasonable, and he takes his time to make sure every surface is thoroughly cleaned. You can tell he takes pride in his work. I highly recommend Pat to anyone looking for excellent carpet cleaning service. You won’t be disappointed!
L
Larry Jackson6 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Pat, did an excellent job of cleaning our carpet. His prices are very fair and he did not try to up sell anything.
I will definitely be using him again
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 2 years ago
Thank you
K
Kelvin AndrewsLocal Guide · 16 reviewsiTotal number of Google reviews Kelvin has written across all businesses on Google Maps, not just this one.
Pat is always prompt and very easy to schedule with. He has worked with my family for the last 10-15 years. Shows up and always does a really amazing job. Also very reasonably priced. You have the option of donating a couple of can goods that will be donated to your local food bank for a percentage off of your bill. Highly recommend!
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
T
Tracy Als2 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Excellent Service and Outstanding Results!
I highly recommend Pyramid Carpet Cleaning! Pat, the owner, did an amazing job cleaning two upholstered fabric chairs and two area rugs. Everything turned out beautifully, and I couldn’t be happier with the results!
Pat was professional, friendly, and provided exceptional customer service from start to finish. It’s refreshing to find someone who takes such pride in their work and truly cares about customer satisfaction.
I will definitely be using Pyramid Carpet Cleaning again and wouldn’t hesitate to recommend Pat to anyone looking for quality cleaning and outstanding service!
