Auto body shop · Albuquerque, NM · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%39+2.8Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 103 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★98 Google reviews · 8 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Quality Collision West 4.9 out of 5 based on 98 reviews, noting that the owner replied to 44% of them. Customers frequently cite punctuality, accurate estimates, and consistent communication regarding repair progress and costs. While many praise the quality of paint and body work, some low-star reviews criticize the shop for having higher prices than expected for specific bumper repairs.
Google rating: 4.9 out of 5 from 98 reviews (91% five-star).
Reviews on this page: 98 Google reviews (74 with written comments, 2 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: October 2, 2026.
Service: Auto Body Shop serving Albuquerque, New Mexico.
Data from Google, last updated November 1, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Quality Collision WestAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Quality Collision West: 90/100 on this factor. Category median: 90.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Quality Collision West: 94/100 on this factor. Category median: 86.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Quality Collision West: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Quality Collision West: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Quality Collision West: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Quality Collision West: 39/100 on this factor. Category median: 58.D
39
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
4.9of 5
5 stars8991%
4 stars66%
3 stars22%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 74 written reviews
99%praise
Praise14599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price343%
Reasonable457%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3423%
Staff & attitude3222%
Would recommend2416%
Speed & response1812%
Price & value1812%
Communication1410%
Honesty & trust75%
What customers talk about
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mike and his team have been extremely kind, helpful and have done an amazing job on replacing and repairing my car door.”
“Pitre Kia sent me to them to get some warranty work done and they were quick and professional; the paint repair also came out very well.”
“I’d 100% recommend Quality Collision to anyone looking for great and fast service”
“They were honest, quick with their estimate and completed the repair on time.”
“Quality work, reasonable price,, and my car was notably cleaner inside and out when I got it.”
“The job was quick, great communication throughout and amazing customer service.”
“Quality Collision West is highly dependable and is a model for any business small or large.”
People customers mention
Mike18 reviews
Coachworks3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Quality Collision West for 2 kinds of job. Pick one to see what they paid and said.
CCindy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Mike and his team were amazing! I went to several places for estimates and they did not follow up or just tried adding on more miscellaneous items for my repair. I’m glad I used Quality Collision West! They were honest, quick with their estimate and completed the repair on time. I highly recommend them!
Reasonable priceService not listed
TTheunplugged2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Been there twice. Excellent work and service. Hope there is not a third time but guess where im going?
Reasonable priceBody & Trim
BBrendanLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Pitre Kia sent me to them to get some warranty work done and they were quick and professional; the paint repair also came out very well.
SSudarshan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Mike and his team have been extremely kind, helpful and have done an amazing job on replacing and repairing my car door.
The job was quick, great communication throughout and amazing customer service.
I’d 100% recommend Quality Collision to anyone looking for great and fast service
Body & Trim
SStephanie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Mike always provides the best customer service, makes quick and accurate estimates, and the job results are always perfect. I've had a few visits to this place for auto body repair due to unfortunate accidents and the service is nothing but the best.
Great pricePaintingBody & Trim
AAdrienne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Wonderful and easy to work with. Very professional and did great work. Would definitely recommend!
Mike and his team were amazing! I went to several places for estimates and they did not follow up or just tried adding on more miscellaneous items for my repair. I’m glad I used Quality Collision West! They were honest, quick with their estimate and completed the repair on time. I highly recommend them!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 weeks ago
Thank you so much, Cindy! We're pleased to hear Mike and our team at Quality Buick GMC provided you with exceptional service and a swift repair. Your recommendation means a lot to us. We appreciate you choosing Quality Buick GMC and look forward to assisting you again!
Sincerely,
The Quality Buick GMC Team
B
Bennie Chambers6 reviewsiTotal number of Google reviews Bennie has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful review, Bennie! We’re glad to hear that Mike provided you with an awesome experience at Quality Collision West. Your recommendation means a lot to us, and we look forward to seeing you again!
Sincerely,
The Quality Buick GMC Team
T
Theunplugged Beta2 reviewsiTotal number of Google reviews Theunplugged has written across all businesses on Google Maps, not just this one.
Been there twice. Excellent work and service. Hope there is not a third time but guess where im going?
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · 2 months ago
Thank you for the fantastic review! We're happy to hear that you received excellent work and service during your visits to Quality Buick GMC. While we hope you won't need to visit us for any issues, we're always here for you whenever you do. We appreciate your trust in us and look forward to assisting you again!
Sincerely,
The Quality Buick GMC Team
B
Brendan LewisLocal Guide · 17 reviewsiTotal number of Google reviews Brendan has written across all businesses on Google Maps, not just this one.
Pitre Kia sent me to them to get some warranty work done and they were quick and professional; the paint repair also came out very well.
Response from the owner · 2 months ago
Thank you for your kind words, Brendan! We’re glad to hear that you had a quick and professional experience with us at Quality Buick GMC, and that the paint repair met your expectations. We appreciate your feedback and look forward to assisting you with any future needs. Don't hesitate to share your experience with others!
Sincerely,
The Quality Buick GMC Team
S
Sudarshan Shrikanthan4 reviewsiTotal number of Google reviews Sudarshan has written across all businesses on Google Maps, not just this one.
Mike and his team have been extremely kind, helpful and have done an amazing job on replacing and repairing my car door.
The job was quick, great communication throughout and amazing customer service.
I’d 100% recommend Quality Collision to anyone looking for great and fast service
Services: Body & Trim
Response from the owner · 3 months ago
Thank you for your wonderful review, Sudarshan! We’re thrilled to hear that Mike and our team provided you with kind and helpful service while repairing your car door. Your recommendation means a lot to us and we look forward to assisting you again at Quality Buick GMC in the future!
Sincerely,
The Quality Buick GMC Team
T
Trina PaniaguaLocal Guide · 37 reviewsiTotal number of Google reviews Trina has written across all businesses on Google Maps, not just this one.
4/2/26 had another accident. I came back here for repair. I know that Mike tried his best last time even though I wasn't very pleased. He's a genuine guy. Something told me to come back. I'm glad I did. My car looks great!
I chose this place because they have good reviews. Mike was pleasant to work with. But the quality of work done on my car was not all that great. Trunk doesn't open I was told that the seals were new and that's normal. My car was new and that never happened so nothing was done to fix that. There is a about a 1/2 inch gap in the trunk that was filled with bondo and tape and then painted over. Mike said that there's no way to make it look like factory set. I'm sorry but my car was new. They also removed a wheel to replace a paneling and now my car is screeching when I turn. Also, I have a magnetic light in the door on the driver side and they removed t h e magnet so it doesn't work anymore. The speaker covers were removed and now broken Mike said they never removed them. The tech also painted over sticker and I was told it should have been removed anyway. That sticker had the vin number on it. So idk im kinda bummed. If I could share a picture of the repair you would probably think twice about coming here.
Response from the owner · 2 years ago
Thank you for sharing your experience with us, Trina. We appreciate your feedback and understand your concerns. It's important to us that you are satisfied with the work done on your car, and we take your comments seriously. If you would like to discuss this further or if there's anything we can do to address the issues you've mentioned, please feel free to contact us directly. We value your business and hope to make things right for you.
Sincerely,
The Quality Buick GMC Team
S
Stephanie Mojica5 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Mike always provides the best customer service, makes quick and accurate estimates, and the job results are always perfect. I've had a few visits to this place for auto body repair due to unfortunate accidents and the service is nothing but the best.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 7 months ago
Thank you so much for your kind words, Stephanie! We truly appreciate your recognition of Mike's dedication to providing excellent customer service at Quality Buick GMC. It's always wonderful to hear that our team's efforts result in positive experiences for our customers. Looking forward to assisting you again in the future!
Sincerely,
The Quality Buick GMC Team
A
Adrienne Campbell6 reviewsiTotal number of Google reviews Adrienne has written across all businesses on Google Maps, not just this one.
Wonderful and easy to work with. Very professional and did great work. Would definitely recommend!
Response from the owner · 8 months ago
Thank you so much for your kind words, Adrienne! We're thrilled to hear that you found working with us at Quality Buick GMC to be wonderful and professional. We truly appreciate your recommendation and look forward to serving you again in the future!
Sincerely,
The Quality Buick GMC Team
D
Douglas and Patricia PriceLocal Guide · 15 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Mike was always friendly and helpful: excellent customer service! His knowledge of his profession is excellent and he explains everything patiently and thoroughly. His body shop crew do outstanding work. Quality Collision West is highly dependable and is a model for any business small or large. Done well in America! Keep up the good work, Mike & team.
Response from the owner · 8 months ago
Thank you so much, Douglas and Patricia! We're happy to hear about your positive experience with Mike and our body shop crew at Quality Buick GMC. Your kind words about their professionalism and dedication mean a lot to us. We appreciate your support and hope to see you again soon!
Sincerely,
The Quality Buick GMC Team
M
M Will9 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Excellent body work and repair on my 2025 Denali. Mike R. and crew do great work. I highly recommend them.
Services: Body & Trim
Response from the owner · 10 months ago
Thank you for your fantastic review! It's great to hear that you had an excellent experience with the body work and repair on your 2025 GMC Denali. Mike and our team at Quality Buick GMC strive to provide the best service possible, and your recommendation means a lot to us. We look forward to seeing you again!
Sincerely,
The Quality Buick GMC Team
