House cleaning service · Charlotte, NC · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 94 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★97 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$224typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Queen City Cleaners in Charlotte, NC, consistently rate the house cleaning service five stars based on ninety-seven reviews. Customers highlight punctuality, clear communication, and easy scheduling as key aspects of the experience. The recurring theme is thorough attention to detail, with clients noting that overlooked areas were cleaned effectively, leaving homes feeling refreshed and organized. No low-star reviews were provided to identify specific criticisms, though the owner responded to all feedback.
Google rating: 5.0 out of 5 from 97 reviews (100% five-star).
Reviews on this page: 97 Google reviews (96 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Apartment Cleaning Service serving Charlotte, North Carolina.
Data from Google, last updated November 2, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Queen City CleanersApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Queen City Cleaners: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Queen City Cleaners: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Queen City Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Queen City Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
97 Google reviews we collected
5.0of 5
5 stars97100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 96 written reviews
100%praise
Praise118100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
$224-9% vs typical apartment cleaning services
Middle half of what 3 customers paid ($188–$360) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3530%
Speed & response2925%
Staff & attitude2824%
Would recommend108%
Honesty & trust87%
Communication65%
Price & value22%
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team did a wonderful job preparing our home for a special event.”
“I appreciated how easy it was to schedule an appointment and how responsive the company was throughout the process.”
“The cleaners were friendly, professional, and efficient.”
“Highly recommended cleaning service.”
“I came home after the cleaning appointment and honestly had to double-check that it was my house.”
“The booking process was simple, communication was clear, and the quality of the cleaning exceeded expectations.”
“It was worth every penny.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Queen City Cleaners for 2 kinds of job. Pick one to see what they paid and said.
MMeagan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very, very impressed with Cecilia and her partner. Really happy with the level of detail they cleaned our home!
Paid $150–200Great priceStandard cleaning
KKaleolani6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Octavia and Daysha were amazing! Friendly and on time! Cleaned my 3 bed 2.5 bath very thoroughly. Loved that they asked me if I had any areas of concern or need for focus first. Highly recommend!!!
