iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty71−2.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 49 leaf removal servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★275 Google reviews · 24 photos
95%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate R&M Tree Service 4.8 out of 5 based on 275 reviews, with the owner responding to 44% of them. Customers frequently praise the company for its punctuality, professional crew conduct, fair pricing, and thorough cleanup after tree removal and trimming services. However, several low-star reviews highlight a recurring issue where the company failed to show up for scheduled appointments without providing prior notice or communication.
Google rating: 4.8 out of 5 from 275 reviews (95% five-star).
Reviews on this page: 275 Google reviews (242 with written comments, 34 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: October 23, 2026.
Service: Leaf Removal Service serving El Paso, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other leaf removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
R&M tree serviceLeaf Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R&M tree service: 90/100 on this factor. Category median: 95.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R&M tree service: 86/100 on this factor. Category median: 94.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.R&M tree service: 71/100 on this factor. Category median: 98.B
71
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.R&M tree service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R&M tree service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R&M tree service: 100/100 on this factor. Category median: 63.A
100
Bar = this company · dark tick = category median.
Star ratings
275 Google reviews we collected
4.8of 5
5 stars26195%
4 stars31%
3 stars00%
2 stars10%
1 star104%
Praise vs complaints
Phrases our text analysis found in 242 written reviews
98%praise
Praise54598%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3560%
Reasonable2340%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12022%
Speed & response11420%
Quality & results10619%
Would recommend9317%
Price & value7914%
Communication254%
Honesty & trust204%
What customers talk about
We read 242 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They left the worksite clean and pristine and every member of the crew was respectful and professional.”
“Ricky & Monica really impressed me with their level of care & how promptly they were able to deal with it for me.”
“Made an appointment they never showed up”
“They did a great job removing 2 trees that the wind blew down.”
“Horrible owners specially Monica”
“Would recommend this professional tree service to anyone.”
“So, in good faith until we are satisfied, we cannot recommend.”
“Real professionalism, understanding, Tree knowledge and all the proper equipment and really, really reasonable prices.”
“Amazing job, need job done quickly and they were so easy to work with.”
“Grateful to have found such a reputable, professional and trustworthy tree removal company in El Paso.”
“Stay very far away from these shady character's is all I have to say.”
People customers mention
Monica21 reviews
Ricky14 reviews
Rick5 reviews
Trees4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired R&M tree service for 7 kinds of job. Pick one to see what they paid and said.
Freddy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Ricky and crew are exceptionally talented and hard working at their craft. They left the worksite clean and pristine and every member of the crew was respectful and professional. I would not hesitate to employ them again.
Reasonable priceTree removal
Greg3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They did a great job removing 2 trees that the wind blew down.
They are coming back on Wednesday to grind the stumps
Reasonable priceTree stump grinding
joeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent work !!! Prices are fair. Kept me updated through the whole job. Courteous, honest and friendly staff. I highly recommend. Joe V
Tom4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The guys were great , Johnny on the spot cleaned up everything definitely look at higher in them again
Jessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Professional, hard working, great service! Had a tree uprooted and hanging over onto neighbors driveway. Team was here same day to remove it.
Great priceTree removal
Larry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Real professionalism, understanding, Tree knowledge and all the proper equipment and really, really reasonable prices. Talk to several other Tree company quoted me so high that I had to pay just for them to come out to take a look at Trees. And they have free estimates.
Ricky and crew are exceptionally talented and hard working at their craft. They left the worksite clean and pristine and every member of the crew was respectful and professional. I would not hesitate to employ them again.
Price assessment: Reasonable price
Services: Tree removal
Response from the owner · 2 days ago
Thanks Freddy! We appreciate the kind words about Ricky and the crew. Glad to hear they left the worksite clean and that you found them respectful and professional. We’ll be here for the next one!
Jenifer Baca8 reviewsiTotal number of Google reviews Jenifer has written across all businesses on Google Maps, not just this one.
I am beyond thrilled with the service from Ricky & Monica! I called yesterday (10.20) evening to see if they could help w/my downed ocotillo from Thursday's storm. I had called another "arborist" El Paso Arborist, on Friday. They promised me they could save it & it would last until this week when they could come look at it. BUT they wanted me to zelle them half 1st. I asked if I needed to do anything to keep the roots wet, etc, he said "Naw, it'll be fine". Well when he still hadnt returned my call by yesterday afternoon, I called R&M. Friends, it is not fine. (Apparently I SHOULD have covered it with a sheet & KEPT THE ROOTS WET) I was furious with the other "arborist".
It was just hauled off :( I'm so sad, it was a beautiful ocotillo! Ricky was able to save a few shoots for us to try to root to see if we can re-plant and get it to grow again. Yay!
Ricky & Monica really impressed me with their level of care & how promptly they were able to deal with it for me.
Thank you R & M Tree Service...you've got a customer for life now!! Hopefully the ocotillo will grow and you can come help us with it in the future!!
Price assessment: Great price
Services: Tree removal
Response from the owner · 3 days ago
Wow, thank you Jenifer! We’re glad Ricky could save a few shoots from your ocotillo after the storm. We'll pass that on to Ricky. Appreciate you having us out, and we hope those shoots take root!
Greg Crutcher3 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
They did a great job removing 2 trees that the wind blew down.
They are coming back on Wednesday to grind the stumps
Price assessment: Reasonable price
Services: Tree stump grinding
Response from the owner · a week ago
We appreciate your kind words and are glad to have been able to assist you with the tree removal. Our commitment to excellence is unwavering, and we look forward to providing you with the same level of service when we return for the stump grinding. Thank you for choosing R&M Tree Service.
Alexandra Urdiales5 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
They did an excellent job taking care of the tree after the recent storm.
Price assessment: Reasonable price
Response from the owner · a week ago
We appreciate your kind feedback and are glad to hear that you are satisfied with our services. Our team is dedicated to maintaining the highest standards of care, especially after challenging events. Thank you for trusting us with your tree service needs, and we look forward to assisting you again in the future.
Grace Scarpino13 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
They were so fast and efficient I couldn’t believe how well it was done
Response from the owner · a week ago
We sincerely appreciate your positive feedback. Our team is dedicated to delivering exceptional service with efficiency and precision. It’s rewarding to know our efforts resonate with our valued customers. We look forward to assisting you again in the future. Thank you for choosing R&M Tree Service!
joe villalobosLocal Guide · 14 reviewsiTotal number of Google reviews joe has written across all businesses on Google Maps, not just this one.
Excellent work !!! Prices are fair. Kept me updated through the whole job. Courteous, honest and friendly staff. I highly recommend. Joe V
Response from the owner · a week ago
Thank you, Joe, for your kind words and recommendation. We are delighted to hear that our team met your expectations and kept you informed throughout the process. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future.
Tom McDonald4 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
The guys were great , Johnny on the spot cleaned up everything definitely look at higher in them again
Response from the owner · a week ago
We sincerely appreciate your feedback and are thrilled to hear you had a positive experience with our team. Our commitment to providing exceptional service is paramount, and it’s gratifying to know we met your expectations. We look forward to the opportunity to work with you again in the future.
Jessica A2 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Professional, hard working, great service! Had a tree uprooted and hanging over onto neighbors driveway. Team was here same day to remove it.
Price assessment: Great price
Services: Tree removal
Response from the owner · a week ago
We appreciate your kind words and are delighted to have met your needs promptly and professionally. Our team is dedicated to providing excellent service, and your satisfaction reinforces our commitment to quality. Thank you for choosing R&M Tree Service; we look forward to assisting you again in the future.
richard rodriguez2 reviewsiTotal number of Google reviews richard has written across all businesses on Google Maps, not just this one.
We sincerely appreciate your kind words and recommendation. It is our commitment to provide exceptional service, and we are delighted to have met your expectations. Thank you for choosing R&M Tree Service. We look forward to serving you again in the future.
Larry Tebolt1 reviewiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Real professionalism, understanding, Tree knowledge and all the proper equipment and really, really reasonable prices. Talk to several other Tree company quoted me so high that I had to pay just for them to come out to take a look at Trees. And they have free estimates.
