Pump supplier · Coeur d'Alene, ID · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%85+24Replies to reviews 8%86+7.1Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 31 exterior door installersiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★407 Google reviews · 22 photos
96%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for rapid response times, knowledgeable staff assistance with part identification, and efficient shipping of pumps and septic components. Many reviewers highlight the helpfulness of sales representatives in resolving complex technical issues and sourcing hard-to-find items. However, several low-star reviews cite recurring problems with defective products, miscommunication regarding orders, and billing for unnecessary service visits or diagnostic fees.
Google rating: 4.9 out of 5 from 407 reviews (96% five-star).
Reviews on this page: 407 Google reviews (368 with written comments, 5 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 8, 2026.
Service: Exterior Door Installer serving Coeur d'Alene, Idaho.
Data from Google, last updated October 26, 2026.
Score profile vs other exterior door installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
R C Worst & Co IncExterior Door Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R C Worst & Co Inc: 88/100 on this factor. Category median: 85.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R C Worst & Co Inc: 85/100 on this factor. Category median: 83.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R C Worst & Co Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R C Worst & Co Inc: 86/100 on this factor. Category median: 58.A
86
Bar = this company · dark tick = category median.
Star ratings
407 Google reviews we collected
4.9of 5
5 stars39296%
4 stars51%
3 stars00%
2 stars20%
1 star82%
Praise vs complaints
Phrases our text analysis found in 368 written reviews
81%praise
Praise52981%
Complaints12819%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results18528%
Speed & response14522%
Staff & attitude13821%
Would recommend7612%
Price & value589%
Communication416%
Honesty & trust142%
What customers talk about
We read 368 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It is a pleasure working with someone who takes that kind of pride in providing excellent service.”
“Worst after RotoRooter came out, and they both told me the same thing: I had a broken sewer discharge line and needed excavation and repair.”
“You had everything taken care of immediately, and the pump was shipped the very same day.”
“They delayed multiple days, so that I was stuck using these inferior pumps or losing the job.”
“Zack was so helpful in guiding me through a successful replacement part scenario His guidance in filling out forms was far beyond my expectations.”
“I would 100% recommend RC Worst to anyone looking for quality products and exceptional service.”
“Do not recommend doing business with these types of people.”
“They have fair pricing, lots of in-stock items and fast, free shipping.”
“His knowledge of well pump systems is exceptional, and his communication was always prompt, friendly, and thorough.”
“Idaho when it comes to reliability, craftmanship and integrity.”
People customers mention
Jeremy19 reviews
Zack16 reviews
Zach9 reviews
Gibbons8 reviews
Chris8 reviews
Fox7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Mary10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I want to sincerely thank you for your extraordinary customer service and for going above and beyond to assist with my request.
You had everything taken care of immediately, and the pump was shipped the very same day. I truly appreciate the extra effort you made to get this resolved quickly.
It is a pleasure…
Deborah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Zack was so helpful in guiding me through a successful replacement part scenario His guidance in filling out forms was far beyond my expectations. Thank you so much Zack!
TonyaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had an outstanding experience with RC Worst! Their representative, Zach, was incredibly kind, professional, and extremely helpful throughout the entire process. He went above and beyond to make sure I found exactly what I needed and took the time to answer all of my questions.
Excellent customer service like this…
PaulLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Zachary Gibbons Assisted me with my purchase . The pump that was spec for my job was no longer available . Zach found me a cross compatible model And was very responsive throughout the process . Thanks I will be a return customer
Darren5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Recieved a quality well cap under retail price and it arrived quick. The hardware kit it came with was quality as well. We are now using clearer water
ericLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Nate was amazing and took care of our needs I recommend this company if you need any work thanks Guys
I want to sincerely thank you for your extraordinary customer service and for going above and beyond to assist with my request.
You had everything taken care of immediately, and the pump was shipped the very same day. I truly appreciate the extra effort you made to get this resolved quickly.
It is a pleasure working with someone who takes that kind of pride in providing excellent service. Your prompt attention and follow-through will allow me to take care of my customer’s order efficiently and keep everything moving forward.
Thank you again, Zack. Your efforts are very much appreciated.
Response from the owner · 2 weeks ago
Thank you Mary! Its amazing customers like you that keep us going :)
Deborah Cox3 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Zack was so helpful in guiding me through a successful replacement part scenario His guidance in filling out forms was far beyond my expectations. Thank you so much Zack!
Tonya AdkinsLocal Guide · 14 reviewsiTotal number of Google reviews Tonya has written across all businesses on Google Maps, not just this one.
I had an outstanding experience with RC Worst! Their representative, Zach, was incredibly kind, professional, and extremely helpful throughout the entire process. He went above and beyond to make sure I found exactly what I needed and took the time to answer all of my questions.
Excellent customer service like this is hard to find, and Zach truly made the experience easy and enjoyable. I would 100% recommend RC Worst to anyone looking for quality products and exceptional service.
I look forward to doing a lot of business with RC Worst in the future. Thank you, Zach, for your outstanding support!
Paul MunozLocal Guide · 31 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Zachary Gibbons Assisted me with my purchase . The pump that was spec for my job was no longer available . Zach found me a cross compatible model And was very responsive throughout the process . Thanks I will be a return customer
Response from the owner · 2 months ago
Thank you so much for your kind review! We're so glad you had a great experience with us.
Dan NorciniLocal Guide · 23 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
This is a new update for a great company as I had previously given them a five-star rating a couple of years ago but wanted to give them some further kudos.... We had a major repair issue with our septic system due to something that RC Worst had nothing to do with. Brandon at CDA Septic got with them and the two companies worked together to get us back up and running in no time considering the extent of the repair. Both of these companies are standouts up here in N. Idaho when it comes to reliability, craftmanship and integrity. The two of them complement each other amazingly well. I highly recommend them for anything related to septic system issues! Both exemplify the kind of business practices that we thought were long gone with the wind! Standing behind your work product is the mark of those who take pride in their work and whose good name means everything to them!
I have previously given a 5-star rating to the good folks over at RC Worst but wanted to give another “tip of the hat to them”. Last week we had a situation where a leak showed up in the drainfield and some effluent was puddling on the surface in one area. I called the folks at RC Worst and talked to Kevin, their service manager. They were out the very next day and found that the problem was one of the glue joints had cone loose allowing the leak to occur. Gavin replaced the joint with an even better glue and had things closed up and back to working with no more leaks in no time at all! Best of all, they stood behind their warranty and did not charge me at all. These are great folks to work with who have integrity and take pride in their work. I highly recommend them!
Brian SandersLocal Guide · 280 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Juan Ibarra was very helpful on assisting me for ordering the correct parts to finish installing my risers on my septic tank, he went above and beyond helping me, much appreciated.
Regards,
David Seymour
Response from the owner · 4 months ago
Thank you for your kind words.
Ronald Rothschild4 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
I’m very pleased and impressed with my first purchase from this company. My rep Zach went above and beyond to help me identify a unique item that I required. He telephoned the manufacturer and was able to custom order exactly what I needed. All was done promptly, professionally and with a most pleasant personal touch. It was notably the most outstanding purchasing experience I’ve had in quite a while. Thank you!
Response from the owner · 5 months ago
Thank you for sharing your feedback, we truly appreciate your time and support.
