Midwest Anti-Aging6 reviewsTotal number of Google reviews Midwest has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful massage! Do the 2hr massage!!!!
Rainbow Spa & Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%67+16.2Value 14%94+13.3Replies to reviews 7%33+2.3Momentum penalty37−6.3Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#98 of 104 spasPosition by Experts Score among all companies we track in this category. · better than 6%
4.9 ★★★★★ 496 Google reviews · 24 photos
95%five-star reviews
4.30★last 12 monthsAverage stars on reviews from the last 12 months only.
7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
Aug 2026latest review
Rainbow Spa & Massage at a glance
Google reviewers rate Rainbow Spa & Massage 4.9 out of 5 based on 496 reviews. Customers frequently praise the facility’s cleanliness, the skill of therapists in adjusting pressure to specific needs, and the availability of services like couples massages and foot reflexology. However, several low-star reviews criticize unexpected credit card surcharges, mandatory tipping practices, and instances where staff failed to verify online booking deposits or coupon validity before performing services.
- Google rating: 4.9 out of 5 from 496 reviews (95% five-star).
- Reviews on this page: 496 Google reviews (327 with written comments, 15 with photos).
- Owner responses: the business replied to 75% of reviews.
- Most recent review: August 13, 2026.
- Service: Spa serving Honolulu, Hawaii.
Data from Google, last updated November 10, 2026.
Score profile vs other spas
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rainbow Spa & Massage: 80/100 on this factor. Category median: 93.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rainbow Spa & Massage: 67/100 on this factor. Category median: 91.B
67
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rainbow Spa & Massage: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rainbow Spa & Massage: 94/100 on this factor. Category median: 100.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rainbow Spa & Massage: 37/100 on this factor. Category median: 100.D
37
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rainbow Spa & Massage: 33/100 on this factor. Category median: 61.D
33
Bar = this company · dark tick = category median.
Star ratings
496 Google reviews we collected
- 5 stars47195%
- 4 stars82%
- 3 stars31%
- 2 stars31%
- 1 star112%
Praise vs complaints
Phrases our text analysis found in 327 written reviews
- Praise27797%
- Complaints93%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price360%
- Reasonable240%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8831%
- Would recommend8229%
- Quality & results7627%
- Communication166%
- Price & value124%
- Speed & response62%
- Honesty & trust62%
What customers talk about
We read 327 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was incredibly attentive and focused on every area I told her was hurting.”
“I highly recommend this place, and I hope the business continues to grow and do well.”
“I’m so grateful for the wonderful service I received today.”
“Either the Massuese was awful at keeping track of time, or this was a ploy to squeeze more money out of me.”
“The therapist really listened to what I needed and tailored the session perfectly—just the right balance of relaxation and targeted pressure.”
“Very reasonably priced, and both ladies (Eamam & Cindy) were so sweet and applied perfect medium pressure, adjusting when asked.”
“I went in with a serious shoulder issue and told no one-well they found it right away.”
“I left feeling lighter, looser, and genuinely refreshed.”
“This place is a SCAM and deserves 0 stars, the only reason I’m giving this place 2 stars is so they cannot delete this review.”
People customers mention
- Annie 19 reviews
- Judy 14 reviews
- Cindy 12 reviews
- Mimi 12 reviews
- Vicky 11 reviews
- Lucy 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rainbow Spa & Massage for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Maggie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Told us $5 extra charge for paying with card and charged us $8 extra then chased us out the door to see if our Venmo tip went through after we already paid for the service
Jiajie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had really bad period cramps today, and the massage therapist took such great care of me. She was incredibly attentive and focused on every area I told her was hurting. She was patient, gentle, and made sure I felt as comfortable as possible throughout the session. I also want to give a special thank you to…
Grace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★
My husband called to scheduled to schedule an appointment with a groupon I had purchased him a month ago, and they only waited until after the massage to tell him that he must pay for it because the appointment was too early to use the coupon — the time THEY provided for the massage. In addition to that, the…
Skin treatments
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Best massage. Great people. Vicky is amazing. I left my wedding ring there and she shipped it back to me. I was so relieved and grateful. She is an amazing person!
Sang6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Massage so good it put me to sleep. I just flew 12 hours and my whole body was aching. The whole staff was very friendly and knowledgeable. I am Definitely coming back again.
Great priceSkin treatments
AdriannaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
My husband and I received a 60 min couples massage here while on our vacation on Oahu and it was amazing!! Very reasonably priced, and both ladies (Eamam & Cindy) were so sweet and applied perfect medium pressure, adjusting when asked. Highly recommend 🌺
Great priceSkin treatments
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 3 | $80–$154 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 496 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Maggie9 reviewsTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTold us $5 extra charge for paying with card and charged us $8 extra then chased us out the door to see if our Venmo tip went through after we already paid for the service
Jiajie Zhu4 reviewsTotal number of Google reviews Jiajie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had really bad period cramps today, and the massage therapist took such great care of me. She was incredibly attentive and focused on every area I told her was hurting. She was patient, gentle, and made sure I felt as comfortable as possible throughout the session. I also want to give a special thank you to Youyou. She was so kind and caring when she saw how much pain I was in. She checked on me and made me feel truly cared for, and I really appreciated her kindness. I’m so grateful for the wonderful service I received today. Everyone was warm, professional, and compassionate. I highly recommend this place, and I hope the business continues to grow and do well. Thank you so much!
Grace Buechler2 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy husband called to scheduled to schedule an appointment with a groupon I had purchased him a month ago, and they only waited until after the massage to tell him that he must pay for it because the appointment was too early to use the coupon — the time THEY provided for the massage. In addition to that, the masseuse pressured him to tip 30 dollars. When called, they refused to issue a refund. This place is a SCAM and deserves 0 stars, the only reason I’m giving this place 2 stars is so they cannot delete this review. Y’all suck.
- Services: Skin treatments
Stephanie Borrego6 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest massage. Great people. Vicky is amazing. I left my wedding ring there and she shipped it back to me. I was so relieved and grateful. She is an amazing person!
Sang Phan6 reviewsTotal number of Google reviews Sang has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMassage so good it put me to sleep. I just flew 12 hours and my whole body was aching. The whole staff was very friendly and knowledgeable. I am Definitely coming back again.
- Price assessment: Great price
- Services: Skin treatments
Adrianna ZambranoLocal Guide · 23 reviewsTotal number of Google reviews Adrianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy husband and I received a 60 min couples massage here while on our vacation on Oahu and it was amazing!! Very reasonably priced, and both ladies (Eamam & Cindy) were so sweet and applied perfect medium pressure, adjusting when asked. Highly recommend 🌺
- Price assessment: Great price
- Services: Skin treatments
Alex5 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHubs and I went for a couples deep tissue massage to ring in the new year. Can’t speak highly enough about the skills of the massage therapists at this spa. The deep tissue was amazing and when they walk on your back, and then do the reflexology on your feet. I left with zero stress, tension, and neck pain. Absolutely will return next time we are on Oahu. Also very clean facility, kind staff. 10/10 experience, highly recommend
- Price assessment: Reasonable price
- Services: Service not listed
Angela Doukht11 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNana was Absolutely the best massage I’ve had in a long time. From the moment I walked in, the atmosphere was calm, clean, and welcoming. The therapist really listened to what I needed and tailored the session perfectly—just the right balance of relaxation and targeted pressure. I left feeling lighter, looser, and genuinely refreshed. Highly professional, incredibly skilled, and worth every minute. I’ll definitely be back and would recommend this place to anyone looking for real relief and relaxation. 10/10
Nikol Hayes8 reviewsTotal number of Google reviews Nikol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest massage I ever had!!! 🤩. I got the 90-Minute Deluxe Body Massage & I literally feel like a new person!! It was very thorough & the pressure I requested was perfect!! I want to come monthly at a minimum. As I work on the computer long hours & have neck & shoulder tension!! I felt complete relief & feel that it cleared emotional blockages also! I believe in the foot reflexology & connection to emotions 100% now. The foot massage was very detailed & even came with oil, lotion, and sea salt scrub!! 10 stars🥹 thank you! The bar for professional massage has been set high for me!
- Price assessment: Great price
Business details
- Address: 1750 Kalākaua Ave Ste 107, Honolulu, HI 96826
- Phone: (808) 793-8598
- Website: rainbowspaandmassage.com
- Service area: Honolulu, HI