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RaM Online Computer Services, LLC

Computer repair service · Brunswick, OH · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%83+12.6Craft & service penalty99−0.1Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 71 Google reviews · 2 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Oct 2026latest review

RaM Online Computer Services, LLC at a glance

Customers consistently praise the business for fast turnaround times, transparent and reasonable pricing, and clear communication regarding repair progress. Services frequently mentioned include hardware replacement, data recovery, and virus removal, with many noting that diagnostic fees are often waived. While the majority of feedback is positive, a recurring criticism in lower-rated reviews involves technicians being unable to resolve specific hardware issues, resulting in charges for only partial repairs.

  • Google rating: 5.0 out of 5 from 71 reviews (99% five-star).
  • Reviews on this page: 71 Google reviews (60 with written comments).
  • Owner responses: the business replied to 3% of reviews.
  • Most recent review: October 6, 2026.
  • Service: Computer Repair Service serving Brunswick, Ohio.

Data from Google, last updated October 28, 2026.

Score profile vs other computer repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

Satisfaction95Reliability93Craft & service99Value83Momentum100Replies to reviews–Satisfaction: 95 (median 91)Reliability: 93 (median 86)Craft & service: 99 (median 99)Value: 83 (median 98)Momentum: 100 (median 100)
This companyComputer Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RaM Online Computer Services, LLC: 95/100 on this factor. Category median: 91.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RaM Online Computer Services, LLC: 93/100 on this factor. Category median: 86.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RaM Online Computer Services, LLC: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RaM Online Computer Services, LLC: 83/100 on this factor. Category median: 98.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RaM Online Computer Services, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–

Bar = this company · dark tick = category median.

Star ratings

71 Google reviews we collected

  • 5 stars7099%
  • 4 stars00%
  • 3 stars00%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 60 written reviews

  • Praise12798%
  • Complaints32%

Topic share

How often each topic comes up in the written reviews

  • Speed & response2519%
  • Price & value2519%
  • Staff & attitude2418%
  • Would recommend2015%
  • Quality & results1814%
  • Honesty & trust1411%
  • Communication43%

What customers talk about

We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He always responds quickly, is professional, informative and crucial in helping to maintain my business website.”
  • “More than fair and affordable pricing, transparent communication and excellent service.”
  • “Great place to get your computer repaired, Very knowledgeable and fast with the repair work.”
  • “Highly recommend stopping in when something is wrong with your computer.”
    “I truly cannot recommend his company enough!”
  • “Had a great experience here, fair pricing, and I was updated during the entire repair.”
  • “You don’t see honest small businesses with trustworthy service like this as much these days.”
  • “Excellent service, Rick is very personable and explains everything.”

People customers mention

  • Rick 13 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

MarlaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Super fast repair of issues on my dads computer. More than fair and affordable pricing, transparent communication and excellent service. 100% will return for computer repair needs. Highly recommend.

Carmela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've been working with Rick for nearly 25 years. He always responds quickly, is professional, informative and crucial in helping to maintain my business website. I can't say enough positive things except that Rick is the BEST!!!

Jeremy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great business. You don’t see honest small businesses with trustworthy service like this as much these days. I needed some old ram sticks tested. Every shop I called either wouldn’t bother or had a 80-100 dollar service charge. The owner of RaM offered to test them for free. Very nice and friendly service. If my…

Abbey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had a great experience here, fair pricing, and I was updated during the entire repair. Would highly recommend, great place.

KarlLocal Guide · 229 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great place to get your computer repaired, Very knowledgeable and fast with the repair work. Rick did it again removed a viruses for me and cleaned up the files, got the computer back supper fast, thanks again

DonaldLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great place to get computer repair & help. Rick is very knowledgeable and nice to work with.

Photos

Customer reviews

5.0 ★★★★★ 71 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Marla KayeLocal Guide · 15 reviewsTotal number of Google reviews Marla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super fast repair of issues on my dads computer. More than fair and affordable pricing, transparent communication and excellent service. 100% will return for computer repair needs. Highly recommend.

Carmela Palmentera2 reviewsTotal number of Google reviews Carmela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been working with Rick for nearly 25 years. He always responds quickly, is professional, informative and crucial in helping to maintain my business website. I can't say enough positive things except that Rick is the BEST!!!

Jeremy Hunter7 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great business. You don’t see honest small businesses with trustworthy service like this as much these days. I needed some old ram sticks tested. Every shop I called either wouldn’t bother or had a 80-100 dollar service charge. The owner of RaM offered to test them for free. Very nice and friendly service. If my computer needs fixing I know where I’ll be going in the future!

Abbey4 reviewsTotal number of Google reviews Abbey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a great experience here, fair pricing, and I was updated during the entire repair. Would highly recommend, great place.

Ashley MartinLocal Guide · 22 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came into RAM Computers in a complete panic on Saturday. My life/work laptop screen had stopped turning on, and my mind immediately went to this precious wedding voice recording file I thought I was going to lose forever. Rick immediately began working on my laptop and called me about an hour later saying that, basically by the grace of God, he got it to turn on and that he could access the computer data still using a monitor! He then started hunting for that very important file (that I had zero clue the name of... only a rough date to go off of). After a few minutes of him searching for it, I asked if I could come in. When I arrived, we spent the next 15+ minutes digging through my horribly unorganized downloads. I kept apologizing for taking up his time, and he reassured me it was okay and that we were on a mission together! Rick tried a few different avenues to find it, and eventually he did!!!! I immediately started crying from the relief. I asked what my options were for properly storing it, and he got me set up with a hard drive and showed me exactly how to use it before sending me on my way. And even gave me some computer maintenance tips! I am not tech savvy at all, so the detailed instructions, time, and attention were priceless. I truly cannot recommend his company enough!!

Paul Landolfo4 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Does a great job for a reasonable price!!! Thanks for all your help.

Karl KendlLocal Guide · 229 reviewsTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place to get your computer repaired, Very knowledgeable and fast with the repair work. Rick did it again removed a viruses for me and cleaned up the files, got the computer back supper fast, thanks again

Donald RitchieLocal Guide · 15 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place to get computer repair & help. Rick is very knowledgeable and nice to work with.

b masterson9 reviewsTotal number of Google reviews b has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always the BEST! Very reasonable rates, super fast turn around! Can't praise Rick enough!

Adam GrimmLocal Guide · 35 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rick is friendly, professional, helpful and overall a great guy. His shop is extremely clean. I would trust him with any computer or device.

RaM Online Computer Services, LLC on Google Maps →

Business details