iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 82%
4.9★★★★★1,055 Google reviews · 24 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ray's Auto Body 4.9 out of 5 based on 1055 reviews, with the owner responding to 79 percent of them. Customers frequently praise the quality of body repairs, paint matching, and professional communication regarding insurance claims and loaner vehicles. However, some lower-rated reviews criticize a lack of proactive updates during the repair process and note instances where work was delayed or specific components were not installed as expected.
Google rating: 4.9 out of 5 from 1,055 reviews (97% five-star).
Reviews on this page: 1,055 Google reviews (787 with written comments, 25 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 28, 2026.
Service: Auto Repair Shop serving Ogden, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Ray's Auto BodyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ray's Auto Body: 95/100 on this factor. Category median: 90.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ray's Auto Body: 94/100 on this factor. Category median: 87.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ray's Auto Body: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ray's Auto Body: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ray's Auto Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ray's Auto Body: 82/100 on this factor. Category median: 61.A
82
Bar = this company · dark tick = category median.
Star ratings
1,055 Google reviews we collected
4.9of 5
5 stars1,02397%
4 stars172%
3 stars40%
2 stars40%
1 star71%
Praise vs complaints
Phrases our text analysis found in 787 written reviews
99%praise
Praise1,29299%
Complaints171%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4038%
Reasonable5956%
Overpriced00%
Not sure66%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results39330%
Staff & attitude28021%
Speed & response18514%
Would recommend18114%
Price & value1249%
Communication766%
Honesty & trust705%
What customers talk about
We read 787 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Absolute outstanding experience from start to finish.”
“Worst experience ever!”
“The quality of the work looks excellent and everything was handled professionally.”
“They got it done in a timely manner which was so helpful.”
“Estimated completion date was accurate despite a part being delayed from Ford.”
“The job was great| I would highly recommend them for any body work.”
“I would not recommend this shop to paint my bicycle.”
“Very fair in pricing and working with the insurance company.”
“We had ripped off the driver LH rocker panel on a curb and they replaced it with a new one and matched the metallic black paint perfectly.”
“They took great care of my vehicle, communicated clearly the entire time, and had it ready ahead of schedule.”
“…nd want a shop that communicates well, takes pride in their work, and genuinely goes the extra mile, I highly recommend Ray’s Auto Body.…”
People customers mention
Rays39 reviews
Dixon21 reviews
Autobody16 reviews
Gary9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ray's Auto Body for 8 kinds of job. Pick one to see what they paid and said.
CChandlerLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 36 minutes ago★★★★★
Absolute outstanding experience from start to finish. They took great care of my vehicle, communicated clearly the entire time, and had it ready ahead of schedule. The quality of the work looks excellent and everything was handled professionally. Highly recommend Rays Auto Body.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Sstanley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The job was great| I would highly recommend them for any body work. The only problem, people are commenting the body work on the truck and want to buy it. Everyone wants an old truck.
Great pricePainting
CCarrie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dixon is great to work with! He is professional, friendly and was willing to work on the job until I was happy with the outcome.
Service not listed
JjayLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’m super happy with the service and quality of work I received when repairing my tailgate. I honestly couldn’t be happier. The paint was a perfect match. The staff from start to finish were amazing. I would definitely recommend and bring my automobile to Rays for Repair.
Reasonable priceService not listed
RRicky2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Dixon at Ray's Auto body amazing guy to deal with had my front bumper and lower chin spoiler repainted with a stripe color match and they did an amazing job I would definitely recommend them for any standard or custom paint job
Reasonable pricePainting
Ddoug4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I’ve used Ray’s Auto Body several times. Their works is always first rate and Dixon is so great to work with.
Absolute outstanding experience from start to finish. They took great care of my vehicle, communicated clearly the entire time, and had it ready ahead of schedule. The quality of the work looks excellent and everything was handled professionally. Highly recommend Rays Auto Body.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Response from the owner · 10 minutes ago
Chandler, your detailed feedback brightened our day. It’s rewarding to hear the vehicle care, clear updates, and early completion stood out, and that the workmanship met your standards. We’re grateful for the strong recommendation and look forward to serving you again.
G
glenna lewis16 reviewsiTotal number of Google reviews glenna has written across all businesses on Google Maps, not just this one.
Everyone was so kind, accommodating and professional!!
Response from the owner · 7 months ago
Glenna, thank you so much for the five-star review! We appreciate your support and are glad to know you had a great experience. We look forward to serving you again.
S
stanley carl1 reviewiTotal number of Google reviews stanley has written across all businesses on Google Maps, not just this one.
The job was great| I would highly recommend them for any body work. The only problem, people are commenting the body work on the truck and want to buy it. Everyone wants an old truck.
Price assessment: Great price
Services: Painting
Response from the owner · 5 days ago
Stanley, thank you for the great review and recommendation. We are thrilled the body work looks excellent and the truck is getting noticed. Hearing others want to buy it is a real compliment to the work. We appreciate your trust and look forward to helping with any future projects.
F
Filiberto Delgado1 reviewiTotal number of Google reviews Filiberto has written across all businesses on Google Maps, not just this one.
Filiberto, we're so glad our team was friendly and that you are pleased with the work. Hearing we did a great job really makes our day. We look forward to helping you again whenever you need.
C
Carrie Zkiab3 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
I’m super happy with the service and quality of work I received when repairing my tailgate. I honestly couldn’t be happier. The paint was a perfect match. The staff from start to finish were amazing. I would definitely recommend and bring my automobile to Rays for Repair.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Jay, we're thrilled the tailgate repair and paint match met your expectations. It's great to hear our team made the process smooth from start to finish. Thank you for recommending us, and we look forward to helping with your vehicle again.
R
Ricky Flowers2 reviewsiTotal number of Google reviews Ricky has written across all businesses on Google Maps, not just this one.
Dixon at Ray's Auto body amazing guy to deal with had my front bumper and lower chin spoiler repainted with a stripe color match and they did an amazing job I would definitely recommend them for any standard or custom paint job
Price assessment: Reasonable price
Services: Painting
Response from the owner · 3 weeks ago
Ricky, we appreciate you taking the time to share this great feedback. We are thrilled Dixon and our team delivered a seamless stripe color match on your bumper and chin spoiler. Your recommendation means a lot, and we appreciate you trusting us with a custom paint job. We look forward to helping again whenever you need.
D
doug johnson4 reviewsiTotal number of Google reviews doug has written across all businesses on Google Maps, not just this one.
I’ve used Ray’s Auto Body several times. Their works is always first rate and Dixon is so great to work with.
Response from the owner · 3 weeks ago
Doug, thank you for coming back to us and for the kind words. We are happy to hear the quality of our work continues to meet your expectations and that Dixon made the process smooth. Your loyalty means a lot, and we look forward to helping you again.
S
Susan Preece (Sue)5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Ray’s Auto Body did an excellent job on my Buick SUV! It had some damage from construction cones and previous accidents from kids hitting me, so the small damage was all over the vehicle. The crew fixed the big ding on the drivers side and the little dings around the entire vehicle. Matching the paint to a tee! You can’t even see the standard dings on the hood from driving the freeway.
Very impressive work!
AND they detailed the vehicle as well
Price assessment: Reasonable price
Services: Painting, Body & Trim, Service not listed
Response from the owner · 3 weeks ago
Susan, we appreciate you taking the time to share this detailed review. We're so glad the repairs, precise paint match, and detailing restored your Buick and removed those dings. We value your trust and are happy we could help.
