Reflections MedSpa and Wellness Center logo

Reflections MedSpa and Wellness Center

Medical spa · Lexington-Fayette, KY · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%32+2.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#95 of 161 medical spasPosition by Experts Score among all companies we track in this category. · better than 41%
5.0 ★★★★★ 354 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
19%reviews answered by the owner
Oct 2026latest review

Reflections MedSpa and Wellness Center at a glance

Google reviewers rate Reflections MedSpa and Wellness Center five stars based on 354 reviews, highlighting services such as facials, laser treatments, CoolSculpting, Botox, and filler. Customers frequently praise the staff's professionalism, knowledge, and ability to create a welcoming, relaxing atmosphere where clients feel comfortable and well-informed. The facility is described as clean and organized, with appointments generally running on time. One low-star review criticized a scheduling error that resulted in a thirty-minute wait, though this appears to be an isolated incident rather than a recurring pattern.

  • Google rating: 5.0 out of 5 from 354 reviews (98% five-star).
  • Reviews on this page: 354 Google reviews (256 with written comments, 2 with photos).
  • Owner responses: the business replied to 19% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Medical Spa serving Lexington-Fayette, Kentucky.

Data from Google, last updated November 6, 2026.

Score profile vs other medical spas

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction97Reliability98Craft & service100Value100Momentum100Replies to reviews32Satisfaction: 97 (median 96)Reliability: 98 (median 94)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 32 (median 74)
This companyMedical Spas median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reflections MedSpa and Wellness Center: 97/100 on this factor. Category median: 96.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reflections MedSpa and Wellness Center: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reflections MedSpa and Wellness Center: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reflections MedSpa and Wellness Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reflections MedSpa and Wellness Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reflections MedSpa and Wellness Center: 32/100 on this factor. Category median: 74.D
32

Bar = this company · dark tick = category median.

Star ratings

354 Google reviews we collected

  • 5 stars34798%
  • 4 stars51%
  • 3 stars10%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 256 written reviews

  • Praise25298%
  • Complaints42%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price433%
  • Reasonable758%
  • Overpriced00%
  • Not sure18%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11344%
  • Quality & results6224%
  • Would recommend4417%
  • Honesty & trust145%
  • Communication135%
  • Speed & response52%
  • Price & value52%

What customers talk about

We read 256 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They are professional, offices are immaculate and they know how to deliver great service and great results.”
  • “The aesthetician was incredibly skilled, gentle, detail oriented and knowledgeable — I felt completely cared for from start to finish.”
  • “Reflection’s is a One Stop Shop, and I highly recommend them to you.”
  • “Every single staff member I interacted with was kind, attentive, and genuinely made me feel right at home.”
  • “All the employees are so very sweet and Taevia explains everything in depth.”
  • “Very professional, timely appointments, and total trust in what they do.”
  • “They offer high-quality treatments as well as fair pricing!”

People customers mention

  • Jennifer 26 reviews
  • Taevia 12 reviews
  • Teresa 11 reviews
  • Julie 10 reviews
  • Pam 5 reviews
  • Botox 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Reflections MedSpa and Wellness Center for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

JaniceLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

If you want to find the perfect place to pamper yourself and improve your appearance, Reflections Med Spa is the place for you. They offer many services and options. Their staff of Tavia, Pam and Candice are the absolute best! They are professional, offices are immaculate and they know how to deliver great…

Tammy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Pam took care of my laser treatment with the utmost care. She’s very knowledgeable at what she does. I recommend her highly.

Reasonable priceLaser hair removal
Margaret10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Pam is wonderful and I would reccomend both she and the whole team at Reflections. Everyone is so kind, helpful, professional and experts in what they do!

Natalie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Office is so relaxing. All the employees are so very sweet and Taevia explains everything in depth. 100% recommend

Not sureCoolSculpting treatments
Katherine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

You have to experience Coolsculpting if you need to loose the weight and shape up for summer. Teavia is the #1 coolsculpting esthetician in Lexington. You will loose the inches and look fabulous. Please do this for YOU

CoolSculpting treatments
AngelaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Absolutely phenomenal experience! Reflections Med Spa & Wellness Center is truly a hidden gem. The atmosphere is beautiful, cozy, and instantly welcoming. Every single staff member I interacted with was kind, attentive, and genuinely made me feel right at home. I received a HydraFacial with dermaplaning, and I can…

Photos

Customer reviews

5.0 ★★★★★ 354 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jill Yerger5 reviewsTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The treatment was Awesome ❤️❤️❤️

  • Price assessment: Reasonable price
  • Services: Dermaplaning
Response from the owner · 2 years ago

Thank you Jill for the lovely review. We always enjoy seeing you and appreciate your business.

Janice BraffordLocal Guide · 11 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you want to find the perfect place to pamper yourself and improve your appearance, Reflections Med Spa is the place for you. They offer many services and options. Their staff of Tavia, Pam and Candice are the absolute best! They are professional, offices are immaculate and they know how to deliver great service and great results. I started with them in 2021. Reflection’s is a One Stop Shop, and I highly recommend them to you.

Response from the owner · 2 years ago

We love seeing your beautiful face come through our door! Women like you are why we love doing what we do!

Pamela Piercy1 reviewTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All staff are Friendly and welcoming. They will make you feel like family.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 4 months ago

Thank you for visiting us! We're so glad you felt welcome, and we look forward to seeing you again soon.

Tammy Pottinger9 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pam took care of my laser treatment with the utmost care. She’s very knowledgeable at what she does. I recommend her highly.

  • Price assessment: Reasonable price
  • Services: Laser hair removal
Response from the owner · 6 months ago

Thank you for your kind words! We’re so glad Pam took great care of you.

Jan Hensley-GibsonLocal Guide · 30 reviewsTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a wonderful facial. Very relaxing.

  • Price assessment: Reasonable price
Response from the owner · 8 months ago

Thank you, Jan! We're so happy you enjoyed your facial.

Margaret Cox10 reviewsTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pam is wonderful and I would reccomend both she and the whole team at Reflections. Everyone is so kind, helpful, professional and experts in what they do!

Response from the owner · 8 months ago

Thank you so much for your kind words, Margaret. We truly enjoy having you and appreciate your support!

Jo Ann Cook2 reviewsTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

By far the best professionals in Lexington! I just had another 5 star facial!

  • Price assessment: Great price
  • Services: Microneedling, BOTOX treatments
  • Services: HydraFacial
Response from the owner · 4 months ago

Thank you, Jo Ann. We're so glad you enjoyed your facial. It's always a pleasure to have you!

Natalie durham10 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Office is so relaxing. All the employees are so very sweet and Taevia explains everything in depth. 100% recommend

  • Price assessment: Not sure
  • Services: CoolSculpting treatments
Response from the owner · 8 months ago

Thank you so much! We’re so glad you felt relaxed and well taken care of.💛

Tess UtterbackLocal Guide · 23 reviewsTotal number of Google reviews Tess has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tavia gives the best facial and the spa is relaxing and staff are wonderful!

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 9 months ago

We’re so glad you enjoy your facials with Taevia — and we truly love having you. Thank you so much! 💛

Katherine Royalty10 reviewsTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

You have to experience Coolsculpting if you need to loose the weight and shape up for summer. Teavia is the #1 coolsculpting esthetician in Lexington. You will loose the inches and look fabulous. Please do this for YOU

  • Services: CoolSculpting treatments
Response from the owner · Edited 9 months ago

Thank you so much! We’re thrilled you loved your CoolSculpting results, and we agree Taevia is amazing. 💚

Reflections MedSpa and Wellness Center on Google Maps →

Business details