Real estate agent · Lorain, OH · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%95+14.5Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 36 real estate developersiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★44 Google reviews · 1 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Richard Kropf, Russell Real Estate Services at a glance
Reviewers for Richard Kropf, Russell Real Estate Services in Lorain, Ohio, consistently highlight his professionalism, punctuality, and extensive market knowledge. Clients frequently describe his responsiveness, patience, and willingness to assist with property preparations, such as coordinating contractors or handling maintenance tasks, during both buying and selling processes. The service is noted for being transparent and attentive to specific client needs, ensuring smooth transactions. With a perfect 5.0 rating from 44 reviews, no common criticisms or negative patterns appear in the provided excerpts.
Google rating: 5.0 out of 5 from 44 reviews (100% five-star).
Reviews on this page: 44 Google reviews (37 with written comments).
Owner responses: the business replied to 68% of reviews.
Most recent review: December 7, 2024.
Service: Real Estate Developer serving Lorain, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: value.
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richard Kropf, Russell Real Estate Services: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richard Kropf, Russell Real Estate Services: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Richard Kropf, Russell Real Estate Services: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Richard Kropf, Russell Real Estate Services: 95/100 on this factor. Category median: 97.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 27.–
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Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
5.0of 5
5 stars44100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
100%praise
Praise72100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2433%
Would recommend1724%
Speed & response1521%
Quality & results710%
Honesty & trust57%
Price & value34%
Communication11%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been working with Rich professionally for about 6 years now and he is always courteous, professional, accommodating and on time.”
“Highly recommend for all of your Real Estate needs!”
“Sale of our house was quick and everything went very smoothly.”
“A real top notch professional who will work tirelessly to ensure you are 100% satisfied.”
“Very personal and up front with us, while at the same time trying to feel us out to get to know us and exactly what we were looking for.”
“He has a depth of knowledge about the market, knows many great, affordable contractors to spruce up, and knows how to show and sell a home.”
“He was easy to work with, responsive and always paid on time.”
People customers mention
Realtor4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Eric6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rich Kropf is the best Realtor you could ever have he help me through a long process selling and buying a house can't say enough about him good friend and Realter thank you so much
MacLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I cannot say enough about how remarkable Rich is as a person and Realtor. He has gone beyond expectations to sell my home. He has a depth of knowledge about the market, knows many great, affordable contractors to spruce up, and knows how to show and sell a home. He has the personal touch and is always available.…
Hunter8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I have been working with Rich professionally for about 6 years now and he is always courteous, professional, accommodating and on time. Nothing but great things to say about Rich and the way he conducts his business! Highly recommend for all of your Real Estate needs!
Donald2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We have worked with Rich three times over the last six and a half years. From the very beginning he has whole heartedly been on our side ensuring things were done right for us and looking out for our best interest. He has done everything we have asked at the drop of a hat, going above and beyond every time. Rich is…
BradLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Sale of our house was quick and everything went very smoothly. Richard did a great job.
Samuel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The definition of professionalism and attentiveness. Rich went far above expectations and worked alongside us in a challenging buyers market to position us advantageously against other parties, while being supremely mindful of our specific wants and needs. From the start of our search to closing on a purchase we…
Rich Kropf is the best Realtor you could ever have he help me through a long process selling and buying a house can't say enough about him good friend and Realter thank you so much
Response from the owner · a year ago
Thank you for that awesome review Eric! You have a beautiful family and I'm really glad I was able to help you find a larger home that you can grow into. Thanks for letting me be a part of that. I appreciate you thinking of me first to help you buy and sell when it comes to real estate. Selling your house was an honor, it was a super nice home and you put a lot into it. It showed really well. Thanks again Eric! Hope to see you when the weather gets nice again!
Mac KobzaLocal Guide · 40 reviewsiTotal number of Google reviews Mac has written across all businesses on Google Maps, not just this one.
I cannot say enough about how remarkable Rich is as a person and Realtor. He has gone beyond expectations to sell my home. He has a depth of knowledge about the market, knows many great, affordable contractors to spruce up, and knows how to show and sell a home. He has the personal touch and is always available. Extremely professional and friendly. I simply cannot give a great enough recommendation. Choose Rich Kropf for your real estate needs. You will be very happy.
Response from the owner · a year ago
Thank you Mac! I feel like I've known you my whole life! It seems like yesterday when you called me and said you needed a Realtor to help you sell your dads house. I think someone told you "this is your guy!" It was the start of a great friendship that just kept getting better. Thank you for choosing me to help you. I knew you needed someone that could go the extra mile to help you get it sold while you were living out of state. Being from a military family, I was honored to help you do it. Thanks for being such an awesome person! I appreciate your kind review here. God bless you and your family. I hope you'll look me up if you're ever in the area! I look forward to meeting you again Mac!
Hunter Karp8 reviewsiTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
I have been working with Rich professionally for about 6 years now and he is always courteous, professional, accommodating and on time. Nothing but great things to say about Rich and the way he conducts his business! Highly recommend for all of your Real Estate needs!
Response from the owner · 3 years ago
Thank you Hunter! I appreciate your kind review! You’re the best photographer I know. I want the best for my clients and that’s why I always hire you to take the pictures. My listings always sell for the highest possible amount and I owe a lot of that to you! I’m grateful for your skill and care as well. It takes a lot of patience and time to get it right. Thank you for caring as much as I do about my customers! It shows in the advertising that we do and the results that we get. Thank you Hunter!
Donald Grable2 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
We have worked with Rich three times over the last six and a half years. From the very beginning he has whole heartedly been on our side ensuring things were done right for us and looking out for our best interest. He has done everything we have asked at the drop of a hat, going above and beyond every time. Rich is the only real estate agent I will use and I would recommend him to all my friends and family. A real top notch professional who will work tirelessly to ensure you are 100% satisfied.
Response from the owner · 3 years ago
I salute you, sir! Thank you for the kind review, Mike! And above all else thank you for your service to our great United States! It has been my pleasure working for you! It means a lot to me knowing that you were able to sell your house and buy the one you wanted, and most importantly that you’re happy with the service that I provided.
Brad WattsLocal Guide · 16 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Sale of our house was quick and everything went very smoothly. Richard did a great job.
Response from the owner · 3 years ago
Thank you Brad! You and Joey had a beautiful house and it was move in ready. The location was perfect and the timing worked out just right for you. Got it sold just before the interest rates went up. I’m so happy for your success! I can’t wait to see your new home! Please let me know if I can help you with anything real estate related in the future! Can’t wait to go fishing with you!
Samuel Beecher3 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
The definition of professionalism and attentiveness. Rich went far above expectations and worked alongside us in a challenging buyers market to position us advantageously against other parties, while being supremely mindful of our specific wants and needs. From the start of our search to closing on a purchase we worked with Rich for about half a year. Throughout this time his commitment to deliver top level service and an outstanding result never wavered. Rich was a joy to work with and we will certainly be working with him again in the future.
Response from the owner · 3 years ago
Wow! Thank you Sam! You found a beautiful house and in an awesome neighborhood! We were in the right place at the right time, and you and Hanna were ready. You put your best foot forward like you have all your life and you got it! That’s a huge reason you’re so successful. It’s been my pleasure getting to know you both! And I wish you continued happiness and success for your future! Keep in touch! I’ll always be here to help you. If you ever need anything real estate related, let me know!
Mizter Nelson3 reviewsiTotal number of Google reviews Mizter has written across all businesses on Google Maps, not just this one.
Rich is very personable, patient, and his attention to detail is unmatched. He made finding a home not as stressful as some of the stories I've heard.
Response from the owner · 3 years ago
Thank you so much! You put yourself in the position to be successful. You found the home of your dreams and you got it!In this crazy market, it can be very stressful for buyers. The competition for buying a home is fierce. You had all your ducks in a row, you had your preapproval with a great lender, and you stuck to your plan. You didn’t get stressed and you didn’t give up. I’m happy for your success! I hope you enjoy your new home! I’ll always be here to help! If you ever need anything real estate related don’t hesitate to call me!
Lisa Senger3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Rich has helped us with three real estate transactions over the past nine years. He is extremely professional, pays attention to important details and is very patient. We consider him our “go to expert” when making important real estate decisions.
Response from the owner · 3 years ago
Thank you Lisa! I never would have thought helping you buy your summer home in Vermilion years ago would have turned into such an incredible friendship! I’m so grateful to have met you and Perry! I’m continually impressed by the amazing things that guy can build, beautiful patios, bathroom and kitchen remodels. Dang you’re lucky! Thank you for always thinking of me for all your real estate needs! Can’t wait to see you on the Vermilion River this summer!
d moore1 reviewiTotal number of Google reviews d has written across all businesses on Google Maps, not just this one.
Very professional and quick to respond. We're listing my mother's house and he's gone above and beyond to facilitate the process. Highly recommend!
Response from the owner · 3 years ago
Thank you for the nice review! And thank you for trusting me to help you sell your mom's house! There's a lot of love there and it deserves someone that is going to love it as much as your family did! Thank you for the opportunity to help you sell it!
Doug Rogers1 reviewiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
I have worked with Rich Kropf through the years, and he has always been the consummate professional. I have referred customers and will continue to refer customers too Rich for real estate assistance.
Response from the owner · 3 years ago
Thank you Doug! I try to surround myself with the best professionals in the industry, and you are definitely one of the best! The care you give to your customers is contagious. Thanks for being so generous with your time to help everyone looking for a loan to buy and/or build their dream home!
