iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%56+13.6Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty78−2.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#113 of 129 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 13%
4.8★★★★★95 Google reviews · 23 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Right Way Tree Service 4.8 out of 5 based on 95 reviews, noting the owner responds to 98% of feedback. Customers frequently praise the company for punctuality, clear communication, fair pricing, and thorough cleanup after tree trimming, removal, and maintenance services. However, lower-rated reviews describe specific incidents involving uneven hedge cuts, damage to property during cleanup, and instances where jobs were left incomplete or appointments were missed due to staffing issues.
Google rating: 4.8 out of 5 from 95 reviews (94% five-star).
Reviews on this page: 95 Google reviews (91 with written comments, 7 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 18, 2026.
Service: Tree Removal Service serving Pasadena, California.
Data from Google, last updated November 13, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Right Way Tree Service, Inc.Tree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Right Way Tree Service, Inc.: 79/100 on this factor. Category median: 94.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Right Way Tree Service, Inc.: 56/100 on this factor. Category median: 94.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Right Way Tree Service, Inc.: 78/100 on this factor. Category median: 98.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Right Way Tree Service, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Right Way Tree Service, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Right Way Tree Service, Inc.: 69/100 on this factor. Category median: 69.B
69
Bar = this company · dark tick = category median.
Star ratings
95 Google reviews we collected
4.8of 5
5 stars8994%
4 stars00%
3 stars00%
2 stars33%
1 star33%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
97%praise
Praise23297%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1179%
Reasonable321%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5121%
Staff & attitude4921%
Speed & response3916%
Would recommend3916%
Price & value3816%
Communication135%
Honesty & trust104%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Robin and team were thorough and attentive to the needs of my home.”
“We will hire another company to fix their poor work.”
“The guys from Right Way were on time, so professional and did a tremendous job from the trim to the clean up.”
“He was unprofessional and never finished the job.”
“They were on time and after talking with them about what I needed done, hired them.”
“If you’re looking for a reliable, skilled, and courteous tree removal service, look no further.”
“After working with them one time, I do not recommend using this company to trim your hedges.”
“Robin and his team were very knowledgable and careful when helping trim our trees and bushes and at a great price.”
“The tree is beautiful and means a lot to me, and Right Way came out early and walked me through exactly how the team would go about cutting it back.”
“Very trustworthy team, I never felt like I was getting taken advantage of.”
People customers mention
Robin23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Right Way Tree Service, Inc. for 6 kinds of job. Pick one to see what they paid and said.
Jonathan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Easy 5 stars! I have Jacaranda that was long overdue for a haircut. The tree is beautiful and means a lot to me, and Right Way came out early and walked me through exactly how the team would go about cutting it back. They executed 100% and cleaned up everything after it was done. Would go back to them in an istant!
KodyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Robin and team were thorough and attentive to the needs of my home. Great service and experience. I also felt rate was fair for delivered services.
andrew9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Robin and his team were very knowledgable and careful when helping trim our trees and bushes and at a great price....
would absoultely reccomend....
Great priceTree trimming & pruning
genesis8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Search a smooth experience, having this company, clean my tree! Communicative, efficient, professional, and clean. Highly recommend!
Lizzie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Right Way Tree Service did an amazing job in a difficult situation. I had this vine right next to my pool that overhung the pool and the cinder block wall into my neighbors yard. The guys from Right Way were on time, so professional and did a tremendous job from the trim to the clean up. I cannot recommend them more!
Great priceTree stump grindingTree trimming & pruning
StevenLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Robin did a great job cleaning the palm trees on my rental property. It was all done remotely without me being there and he sent me pictures after he was done. Communication was easy and he did exactly what he said he was going to do. I’ll definitely use him again!
Easy 5 stars! I have Jacaranda that was long overdue for a haircut. The tree is beautiful and means a lot to me, and Right Way came out early and walked me through exactly how the team would go about cutting it back. They executed 100% and cleaned up everything after it was done. Would go back to them in an istant!
Response from the owner · a month ago
Thank you so much
Kody FrederickLocal Guide · 21 reviewsiTotal number of Google reviews Kody has written across all businesses on Google Maps, not just this one.
Right Way Tree Service did an amazing job in a difficult situation. I had this vine right next to my pool that overhung the pool and the cinder block wall into my neighbors yard. The guys from Right Way were on time, so professional and did a tremendous job from the trim to the clean up. I cannot recommend them more!
Price assessment: Great price
Services: Tree stump grinding, Tree trimming & pruning
Response from the owner · 3 months ago
Thank you so much
Steven FisherLocal Guide · 17 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Robin did a great job cleaning the palm trees on my rental property. It was all done remotely without me being there and he sent me pictures after he was done. Communication was easy and he did exactly what he said he was going to do. I’ll definitely use him again!
Services: Tree trimming & pruning
Response from the owner · 3 months ago
Thank you Steven
Rachel Kennedy4 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Amazing!We found a kitten stuck up high in a tree after exhausting all our efforts trying to get help I called and wonderful Robin answered and said all his workers were gone for the day but he promised to see what he could do to help. He kept in contact with me and just at the nick of time right before the sun set he showed up with Froylan and another worker and they were so ready to rescue the kitten.They geared up so professional and climbed the at least 25 foot tree while talking sweet to the kitten to reassure that everything would be ok.In just minutes with no hesitation they saved the kitten’s life.There is not enough stars or words to express how grateful we are for such a caring and kind team.They are heroes.
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Thank you Rachel
Steven Weintraub4 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
had a great experience with and would absolutely hire them again. Spoke to them on the phone and we set up a time for them to come out and give me a free quote. They were on time and after talking with them about what I needed done, hired them. They were again on time for the appointment and went above and beyond with the work. Like I said, had a great experience and if you need your trees trimmed or yard work done, strong recommend.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Service not listed
