iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 20 hot tub spasiPosition by Experts Score among all companies we track in this category. · better than 32%
4.7★★★★★734 Google reviews · 24 photos
91%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Riviera Spa 4.7 out of 5 based on 734 reviews, with the owner responding to 98 percent of feedback. Positive comments highlight attentive staff, effective massages and facials, and a relaxing environment. However, low-star reviews cite recurring issues with billing errors, uncancelled memberships, and last-minute appointment cancellations. Some clients also reported inconsistent service quality, such as insufficient pressure or equipment failures during visits.
Google rating: 4.7 out of 5 from 734 reviews (91% five-star).
Reviews on this page: 734 Google reviews (615 with written comments, 11 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 22, 2026.
Service: Hot Tub Spa serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other hot tub spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHot Tub Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Riviera Spa - Uptown Knox Travis Walk: 74/100 on this factor. Category median: 87.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Riviera Spa - Uptown Knox Travis Walk: 58/100 on this factor. Category median: 79.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Riviera Spa - Uptown Knox Travis Walk: 86/100 on this factor. Category median: 99.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Riviera Spa - Uptown Knox Travis Walk: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Riviera Spa - Uptown Knox Travis Walk: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Riviera Spa - Uptown Knox Travis Walk: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
734 Google reviews we collected
4.7of 5
5 stars66991%
4 stars111%
3 stars132%
2 stars142%
1 star274%
Praise vs complaints
Phrases our text analysis found in 615 written reviews
95%praise
Praise61895%
Complaints325%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1842%
Reasonable2456%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25539%
Quality & results14723%
Would recommend13421%
Price & value406%
Communication376%
Speed & response274%
Honesty & trust102%
What customers talk about
We read 615 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was attentive and respectful, I practically fell asleep on the table.”
“Spoke to the manager for a refund and was given rude pushback.”
“…ence jasmine at the front seat made everything effortless and Kaitlyn did an amazing job with the massage overall would recommend to anyone in the are…”
“My neck was in terrible/worse pain after the massage.”
“10/10 experience jasmine at the front seat made everything effortless and Kaitlyn did an amazing job with the massage overall would recommend to anyon…”
“Less than 24 hours later and my skin is dry once again, I’ve had better (and longer lasting) facials at a fraction of the price… would not recommend.”
“I’ve had my fair share of spas and have had plenty of mixed experiences.”
“I feel like this was a huge waste of money and a total ripoff.”
“Niya was an excellent massage therapist and listened to my concerns!”
“Absolutely poor communication on their part and with NO APOLOGY or even a better way to make it up.”
“I definitely recommend Riviera Spa and Bella to anyone looking for efficient and effective care.”
“Riviera Spa provided a beautiful environment to slow down, relax, and take a deep breath.”
“She recommends products that work, but never pushes products that I don't need, so I trust her implicitly.”
“Riviera Spa is an organizational mess with people that keep leaving and it seems no one at Riviera Spa wants to handle the fraudulent charges to my account.”
People customers mention
Bella13 reviews
Jaime11 reviews
Willow8 reviews
Massage8 reviews
Lisa8 reviews
Valerie8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Riviera Spa - Uptown Knox Travis Walk for 1 kind of job. Pick one to see what they paid and said.
T3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I’ve had my fair share of spas and have had plenty of mixed experiences. I don’t tend to go to male therapist but I enjoyed my experience with Jeremiah! He was attentive and respectful, I practically fell asleep on the table. He made sure I was comfortable throughout the whole massage. I also loved the drinks and accommodations the spa makes.
AshleyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Love Riviera spa and the team. I usually get massages by David or Tyir but it was a last minute booking so I tried Nya for the first time and Nya is great. Loved the pressure and attention to areas that needed a little more TLC. Can’t wait for my next massage!
Cameron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
10/10 experience jasmine at the front seat made everything effortless and Kaitlyn did an amazing job with the massage overall would recommend to anyone in the area or not looking for a calm environment to truly relax
ally4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Jasmine was very welcoming to us to the spa. Niya was an excellent massage therapist and listened to my concerns! I feel so much better!
Synapsis2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
★★★★★
An exceptional experience at Riviera Spa! A special thank-you to Antonai and Paola for making my visit so enjoyable. Both were warm, attentive, and professional, with a thoughtful approach that made me feel truly cared for.
What stood out most was their personal attention—you could tell they wanted the…
Beth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Jaime is incredible-very intuitive on where to apply pressure. Always appreciate his knowledge and professionalism.
I’ve had my fair share of spas and have had plenty of mixed experiences. I don’t tend to go to male therapist but I enjoyed my experience with Jeremiah! He was attentive and respectful, I practically fell asleep on the table. He made sure I was comfortable throughout the whole massage. I also loved the drinks and accommodations the spa makes.
Response from the owner · 2 days ago
Thank you so much for your wonderful review, T B! We're thrilled to hear that you had a relaxing experience with Jeremiah and appreciated our spa accommodations. Your comfort is our priority, and it’s great to know he made your visit memorable. We can’t wait to welcome you back for another rejuvenating experience!
Ashley GLocal Guide · 17 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Love Riviera spa and the team. I usually get massages by David or Tyir but it was a last minute booking so I tried Nya for the first time and Nya is great. Loved the pressure and attention to areas that needed a little more TLC. Can’t wait for my next massage!
Response from the owner · 5 days ago
Hi Ashley, thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your massage with Nya and appreciated her technique and attention to detail. It’s great to know that she delivered an experience that met your expectations. We can't wait to welcome you back for your next visit!
Cameron Mattson3 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
10/10 experience jasmine at the front seat made everything effortless and Kaitlyn did an amazing job with the massage overall would recommend to anyone in the area or not looking for a calm environment to truly relax
Response from the owner · 5 days ago
Thank you so much for your wonderful review, Cameron! We're thrilled to hear that you had a 10/10 experience with Jasmine at the front desk and that Caitlyn provided you with an amazing massage. Your recommendation means the world to us, and we can't wait to welcome you back for another relaxing visit!
ally white4 reviewsiTotal number of Google reviews ally has written across all businesses on Google Maps, not just this one.
Jasmine was very welcoming to us to the spa. Niya was an excellent massage therapist and listened to my concerns! I feel so much better!
Response from the owner · 5 days ago
Thank you, Ally, for your wonderful review! We’re thrilled to hear that Jasmine made you feel welcomed and that Nya provided an excellent massage experience while addressing your concerns. It's always our goal to help our guests feel their best. We can’t wait to welcome you back to Riviera Spa for more relaxation!
Synapsis Health2 reviewsiTotal number of Google reviews Synapsis has written across all businesses on Google Maps, not just this one.
★★★★★
An exceptional experience at Riviera Spa! A special thank-you to Antonai and Paola for making my visit so enjoyable. Both were warm, attentive, and professional, with a thoughtful approach that made me feel truly cared for.
What stood out most was their personal attention—you could tell they wanted the experience to be excellent from start to finish. I left feeling relaxed, refreshed, and very glad I came. Highly recommend Riviera Spa, especially Antonai and Paola. I look forward to returning!
Response from the owner · 6 days ago
Thank you so much for your wonderful 5-star review, Synapsis Health! We're thrilled to hear that you had an exceptional experience and that Antonai and Paola made you feel so cared for and relaxed. Your kind words mean a lot to us, and we can’t wait to welcome you back for another rejuvenating visit!
Beth Provost3 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Jaime is incredible-very intuitive on where to apply pressure. Always appreciate his knowledge and professionalism.
Price assessment: Great price
Services: Service not listed
Response from the owner · 7 months ago
Thank you so much for your wonderful review, Beth! We're thrilled to hear you had an incredible experience with Jaime. Your kind words mean a lot to us, and we look forward to welcoming you back for another relaxing visit soon!
kleep9 reviewsiTotal number of Google reviews kleep has written across all businesses on Google Maps, not just this one.
Love riviera! I’ve been seeing Bella for facials, For a few months now, and she’s really helped clear up my skin and make me glow! I highly recommend Bella to anyone struggling with acne or any other skin concerns
Services: Skin treatments
Response from the owner · a week ago
Thank you so much for your wonderful review, Kleep! We're thrilled to hear that Bella has helped you achieve glowing skin and tackle your acne concerns. Your high recommendation means the world to us! We can't wait to welcome you back for your next facial.
Olivia Hayner3 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Erika was a phenomenal massage therapist - I would 10/10 recommend her and come back to see her!
Response from the owner · a week ago
Thank you so much for your wonderful review, Olivia! We’re thrilled to hear that Erika provided you with a phenomenal massage experience. She truly is a gem! We can’t wait to welcome you back to Riviera Spa for another relaxing visit.
Stephany PayneLocal Guide · 67 reviewsiTotal number of Google reviews Stephany has written across all businesses on Google Maps, not just this one.
Nya was amazing! I did a prenatal massage and it was so relaxing. Highly recommend her!
Response from the owner · a week ago
Thank you, Stephany, for your wonderful review! We're thrilled to hear that you enjoyed your prenatal massage with Nya and found it so relaxing. She truly has a gift for creating a soothing experience, and we appreciate your recommendation. We can't wait to welcome you back for another rejuvenating visit soon!
Lala Vallejo1 reviewiTotal number of Google reviews Lala has written across all businesses on Google Maps, not just this one.
Been coming here for about 2 years and never had a bad experience front desk girls are so nice specially Kylie and Chloe, and Jacob is absolutely amazing very experienced and patience, definitely recommend the subscription too totally worth it
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you so much, Lala, for your wonderful 5-star review! We’re thrilled to hear that you’ve been enjoying your visits for the past two years and appreciate your kind words about our front desk team, especially Kylie and Chloe, as well as Jacob’s exceptional service. Your recommendation of our subscription means a lot to us! We can’t wait to welcome you back for your next rejuvenating experience at Riviera Spa.
