Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
Customers frequently praise the shop for quick, friendly service, affordable payment plans, and effective repairs like fixing slow leaks. However, a recurring criticism involves high total costs, unexpected late fees, and perceived pressure during contract signing. Some reviewers also report dissatisfaction with alignment quality and refusal to repair tires not purchased at the store.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,581 Google reviews we collected
Phrases our text analysis found in 1,231 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,231 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great Customer Service Experience, really nice people.”
“His reply was a very rude and curt, "NOT IF YOU DIDN'T BUY THE TIRES FROM US!”
“Fast and friendly service they got me in and out in under an hour replacing all four tires I highly recommend rnr to anyone”
“They took forever and did not have good customer service.”
“Outstanding service- Thomas and the guys found the slow leak that I couldn’t and took care of it within 30 mins”
“The fact is they are EXTREMELY DISHONEST and the worst experience I've had ever with a business.”
“I cannot recommend them enough it was such a great experience I highly recommend coming here for your tire needs!”
“Absolutely do not recommend for so many reasons especially if you're a woman!”
“Bob and Joey are Great and very easy and affordable.”
“…counsel regarding this matter to discuss the $20 that was taken, the price gouging, bold face lies, and missleading customers into signing contracts!…”
“Very courteous and friendly staff, explained everything in a slow and unquestionable manner.”
“…y car and Jesse took really good care of me and gave me a best deal I honestly don’t know what I would’ve done without the help!…”
“Shady business practices, they don’t notify you when you’re coming up on your 6 months.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired RNR Tire Express for 4 kinds of job. Pick one to see what they paid and said.
Great Customer Service Experience, really nice people. Bob and Joey are Great and very easy and affordable.
Excellent staff and General Manager Joey, hooked us up today at $20 for 4 new tires with a biweekly payment plan at $89/biweekly. Very professional and kind!
The sales person at the counter at RNR said that customer care drives their business and then proceeded to prove it.
Fast and friendly service they got me in and out in under an hour replacing all four tires I highly recommend rnr to anyone
They done pimp ride and I feel like man around the city. Shout out to JOEY JOHNSON for the love and the professionalism he showed.
Joey and Tomas was great. The whole Fayetteville crew. Highly recommended! 11/10 for sure.
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 215 | — |
| Wheel alignment | 22 | — |
| General repairs | 2 | — |
| Steering & suspension repair | 2 | — |
4.8 ★★★★★ 1,582 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great services and productssss!!!!
Thank you, Serena! We're so glad to hear you enjoyed our services and products. Your feedback means a lot to our team. We look forward to serving you again soon!
Great Customer Service Experience, really nice people. Bob and Joey are Great and very easy and affordable.
Thank you, Gopi Krishna! We're glad to hear you had a great customer service experience with Bob and Joey. It's wonderful to know you found our team easy to work with and affordable. We appreciate your feedback and look forward to serving you again!
Excellent staff and General Manager Joey, hooked us up today at $20 for 4 new tires with a biweekly payment plan at $89/biweekly. Very professional and kind!
Thank you, Jeremiah! We're glad to hear that Joey and the team provided you with excellent service and a great deal on your new tires. We appreciate your kind words and look forward to serving you again in the future!
The sales person at the counter at RNR said that customer care drives their business and then proceeded to prove it.
Thank you, Susan! We're so glad to hear that our team's commitment to customer care made a positive impression on you. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to serving you again!
Fast and friendly service they got me in and out in under an hour replacing all four tires I highly recommend rnr to anyone
Thank you, Donald! We're glad to hear that you appreciated our fast and friendly service. It's great to know we could get you back on the road quickly with your new tires. We appreciate your recommendation and look forward to serving you again!
Fast and friendly service right in our own neighborhood. Incredible staff!
Thank you, Jordan! We're so glad to hear you enjoyed the fast and friendly service from our incredible team. We appreciate your support and look forward to serving you again in the neighborhood!
JOEY JOHNSON IS THE MAN! patience is the key amd he got me where I wanted!
Thanks, Jason! We're glad to hear that Joey's patience made a positive impact on your experience. We'll be sure to pass along your kind words to him. Looking forward to serving you again!
They done pimp ride and I feel like man around the city. Shout out to JOEY JOHNSON for the love and the professionalism he showed.
Thanks, Bobson! We're glad to hear you're enjoying your ride and feeling great around the city. Joey and the team appreciate your shout-out and are happy to have provided you with excellent service. Drive safe and see you next time!
Joey and Tomas was great. The whole Fayetteville crew. Highly recommended! 11/10 for sure.
Thanks, Luther! We're so glad to hear that Joey, Tomas, and the entire Fayetteville team made your experience exceptional. Your recommendation means a lot to us!
Great job
Thank you, Winton! We're glad to hear you had a great experience. We appreciate your feedback and look forward to serving you again!
Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
