Towing service · Kentwood, MI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%83+12.6Craft & service penalty99−0.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★48 Google reviews · 21 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Road Warrior Towing holds a perfect 5/5 rating from 48 Google reviews, with the owner responding to 98% of feedback. Customers consistently highlight rapid response times, often arriving within minutes of a call, and professional communication during breakdowns. Reviewers frequently note reasonable pricing that frequently undercuts estimates from other local providers. The service is described as efficient and helpful, with staff going above and beyond to assist with difficult vehicle locations. No recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 48 reviews (98% five-star).
Reviews on this page: 48 Google reviews (41 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 19, 2026.
Service: Towing Service serving Kentwood, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Road Warrior TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Road Warrior Towing: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Road Warrior Towing: 95/100 on this factor. Category median: 87.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Road Warrior Towing: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Road Warrior Towing: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Road Warrior Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
5.0of 5
5 stars4798%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise84100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2631%
Speed & response2327%
Quality & results1113%
Price & value1113%
Would recommend1012%
Honesty & trust22%
Communication11%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“THIS is the kind of customer service you want from a towing service!”
“Nate is a great guy responsible prices , quick tows we recommend all our family and friends to him”
“He went above and beyond to provide excellent service and if I ever have car issues again this is the place I will be using!”
“His rates were very reasonable and total even came in under the estimate he provided.”
“10/10 would flatten my tires just to get service again 🤣 Give this man a shot!”
“Nate was great on the phone, gave me the prices up front and arrived within 20 minutes as promised, unlike others I called that cold night!”
“Great communication also.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Road Warrior Towing for 2 kinds of job. Pick one to see what they paid and said.
BBlyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Incredibly kind and quick! Saved me in a pinch when the provider my insurance offered was at least 4 hours backed up. Thank you!!
CCaseyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
THIS is the kind of customer service you want from a towing service! Nate came when the other towing services didn't want to get out of bed. Very kind and professional. TOP-NOTCH service!!!
HHolly10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I highly recommend this towing company. Nate is knowledgeable, friendly and goes the extra mile to help. If you needing towing in the Grand Rapids area, call Road Warrior Towing.
CChristinaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Nate is a great guy responsible prices , quick tows we recommend all our family and friends to him
LLisa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
My car has broken down TWICE in the past year and was rescued TWICE by this amazing guy! He’s passionate about his work and it shows.
Thank you so much, Road Warrior!
LLuz3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Worth the call!! Owner is very professional and care about getting you back on the road. Hopefully you can find his company directly because he is very quick to service.
Incredibly kind and quick! Saved me in a pinch when the provider my insurance offered was at least 4 hours backed up. Thank you!!
Response from the owner · 8 months ago
Thank you so much for the kind words, Blyn! We are thrilled we could step in and get you back on the road quickly when your insurance provider was backed up. As the 'people's champ' of Grand Rapids, our goal is always to provide fast, reliable 24/7 roadside assistance exactly when it's needed most. Your trust means everything to us—thank you for choosing Road Warrior Towing!
C
Casey OmerLocal Guide · 17 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
THIS is the kind of customer service you want from a towing service! Nate came when the other towing services didn't want to get out of bed. Very kind and professional. TOP-NOTCH service!!!
Response from the owner · 9 months ago
Hi , thank you for your 5-star review! We appreciate your feedback. Best regards, Road Warrior Towing
S
Scott Allen2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I highly recommend this towing company. Nate is knowledgeable, friendly and goes the extra mile to help. If you needing towing in the Grand Rapids area, call Road Warrior Towing.
Response from the owner · 9 months ago
We do our best to help! Appreciate the review and glad we were able to serve you so well.
C
Christina RivasLocal Guide · 22 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
My car has broken down TWICE in the past year and was rescued TWICE by this amazing guy! He’s passionate about his work and it shows.
Thank you so much, Road Warrior!
Response from the owner · 9 months ago
Thank you for the review! Happy to be your tow guy.
L
Luz Rizo3 reviewsiTotal number of Google reviews Luz has written across all businesses on Google Maps, not just this one.
Worth the call!! Owner is very professional and care about getting you back on the road. Hopefully you can find his company directly because he is very quick to service.
Response from the owner · 9 months ago
Glad we were able to serve you so quickly. Appreciate the review; thanks!!!
K
Karen Cohrs6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Nate was the best! Super kind on the phone. Showed up when he said he would. AND, went way above and beyond to help me get my car out of a difficult location. His rates were very reasonable and total even came in under the estimate he provided. I would recommend him without reservation.
Response from the owner · a year ago
I appreciate you taking the time to write such a nice review... it's my personal mission to help folks best way I can and I'm glad I was able to cone thru for you!
J
Jonathon CarrilloLocal Guide · 47 reviewsiTotal number of Google reviews Jonathon has written across all businesses on Google Maps, not just this one.
Best towing service I have used. The guy was super friendly and understanding. He went above and beyond to provide excellent service and if I ever have car issues again this is the place I will be using!
Response from the owner · a year ago
Thank you for the great review. We give our best and appreciate the recognition.
S
Sarah GriswoldLocal Guide · 78 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Super fast response time, great price and amazing service. They saved the day!
Response from the owner · 7 months ago
Dear Sarah,
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Road Warrior Towing. Our team understands that when you're in need of a tow, time is of the essence, so we strive to provide super-fast response times to get you back on the road swiftly. It’s fantastic to know that our efforts, along with our competitive pricing, made a difference and helped "save the day" for you.
At Road Warrior Towing, we take pride in our commitment to excellent service and ensuring our customers feel taken care of during what can often be stressful situations. Your feedback reaffirms the hard work we put into every job, and we're glad to have lived up to your expectations.
We hope you won't find yourself in need too often, but if you do, we're always here to help. Thanks again for choosing us, and we look forward to serving you in the future.
Sincerely,
Road Warrior Towing
