Analyzing 9,268,3429.3M ReviewsFor 26,37926.4K Experts
Reviewers generally praise the spa's deep tissue and Swedish massages for relieving muscle pain, noting friendly staff and accommodating service. However, lower-rated feedback highlights recurring issues with unpreparedness, including staff arriving late or lacking knowledge of booked appointments. Additional criticisms mention perceived pressure to tip, poor communication due to language barriers, and instances of unprofessional behavior such as using phones during sessions.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
440 Google reviews we collected
Phrases our text analysis found in 294 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 294 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is friendly and focused on my areas of concern.”
“So so so unprofessional, so much that I asked to end early.”
“Great service good customer service definitely stopping by again”
“I had mainly wanted a foot massage but that was the worst part of the massage, very low pressure, limited time.”
“I really enjoyed my massage and highly recommend Rochester Therapeutic Spa.”
“I wouldn’t recommend this place.”
“Great price for what you get.”
“And they force you to tip more than $20 on top of your massage price too.”
“Honestly they were very accommodating and loved the overall full body massage.”
“It’s amazing how fast an hour passes when getting a good massage.”
“…wanted before I left,it is worth a try ,I don't find it difficult to communicate with them,their work is already see to be serious and hard work.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Rochester Therapeutic Spa for 2 kinds of job. Pick one to see what they paid and said.
Anny was very gentle and felt amazing with the full body massage. i will definitely be back
Honestly they were very accommodating and loved the overall full body massage. Sweet people as well.
Lisa is the best! I had a stiff neck for three days walking out of here a new woman!
Amazing experience at Rochester Therapeutic Spa! We biked on the Root River Trail and we're absolutely crushing sore. We came up to Rochester Therapeutic Spa on our way back up to the cities and got a couples massage. I feel amazing and the soreness is gone! Beautiful space and a wonderful massage. Highly recommend!
The best massage I have ever had. Wonderful deep pressure and relaxing. I highly recommend this place. You won’t be disappointed
Wonderful massage, felt great and helped with stiffness, muscle pain and range of motions in joints and muscles.
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 14 | $103–$149 |
| Body waxing | 2 | — |
4.9 ★★★★★ 440 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Best massage I’ve ever had, very thorough
That means a lot to us! We're so glad you appreciated the care and attention that went into your session. Thanks for making our day with your kind words!
Anny was very gentle and felt amazing with the full body massage. i will definitely be back
Anny will be so happy to hear this! It's wonderful that her gentle touch made your full body massage such an enjoyable experience. Can't wait to welcome you back!
Honestly they were very accommodating and loved the overall full body massage. Sweet people as well.
So happy you had a great experience with us! Making our guests feel comfortable and cared for is always important to our team. We really appreciate your lovely feedback and hope to see you again soon!
Lisa is the best! I had a stiff neck for three days walking out of here a new woman!
What a difference a good massage can make! Lisa will love hearing that you left feeling so refreshed after dealing with a stiff neck for days. We're thrilled you had such a positive experience!
Did a 1-1/2 hour long massage and was amazing. 10/10
A 10/10 means a lot to us! So glad your 90-minute session was worth every minute. We'd love to have you back!
Such an amazing place! Always welcoming even on short notice!
We love having you visit! Thank you for your continued support. We're always happy to welcome you, even on short notice. See you next time!
Great experience
Amazing experience at Rochester Therapeutic Spa! We biked on the Root River Trail and we're absolutely crushing sore. We came up to Rochester Therapeutic Spa on our way back up to the cities and got a couples massage. I feel amazing and the soreness is gone! Beautiful space and a wonderful massage. Highly recommend!
What a wonderful way to end your biking adventure! 🚴♀️🌿 We're so happy you and your partner stopped by Rochester Therapeutic Spa after exploring the Root River Trail. It's lovely to hear that you enjoyed your couples massage, felt refreshed afterward, and appreciated our peaceful space. Thank you for making us part of your journey and for sharing such a thoughtful recommendation! Wishing you many more beautiful adventures, and we'd love to see you both again whenever you're in Rochester! 💜✨
Very relaxing. Great service.
We're so pleased that your visit was both relaxing and enjoyable! 🌿 Creating a peaceful atmosphere and providing attentive service are what we love most. Thank you for taking a moment to share your experience. We hope to see you again whenever you need a little time to unwind! 💜✨
Great massage and super nice!
Your sweet words brought a smile to our team! 🌸 We're delighted that you enjoyed your massage and felt warmly welcomed. Making every guest feel comfortable and cared for is something we truly value. Thanks for sharing the love, and we hope to brighten your day again soon! 💕🌿
Analyzing 9,268,3429.3M ReviewsFor 26,37926.4K Experts
