Pest control service · Pomona, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%91+12.9Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 110 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★256 Google reviews · 2 photos
93%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$190typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that the company provides effective gopher and rodent control with punctual appointments, fair pricing, and clear communication. The owner actively responds to nearly all reviews, though some low-star feedback highlights inconsistent phone support, rude interactions, and concerns about the thoroughness of recent service visits.
Google rating: 4.9 out of 5 from 256 reviews (93% five-star).
Reviews on this page: 256 Google reviews (220 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 21, 2026.
Service: Bed Bug Exterminator serving Pomona, California.
Data from Google, last updated November 1, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rodent Guys Gopher & Pest Control: 90/100 on this factor. Category median: 95.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rodent Guys Gopher & Pest Control: 90/100 on this factor. Category median: 95.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rodent Guys Gopher & Pest Control: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rodent Guys Gopher & Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rodent Guys Gopher & Pest Control: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
256 Google reviews we collected
4.9of 5
5 stars23993%
4 stars104%
3 stars10%
2 stars00%
1 star62%
Praise vs complaints
Phrases our text analysis found in 220 written reviews
97%praise
Praise31697%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3520%
Reasonable13276%
Overpriced21%
Not sure53%
$190+83% vs typical bed bug exterminators
Middle half of what 112 customers paid ($121–$323) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8426%
Staff & attitude6921%
Would recommend5818%
Quality & results5015%
Price & value268%
Honesty & trust247%
Communication144%
What customers talk about
We read 220 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sheryl was quick to call me back and schedule the appointment within a couple of days.”
“The staff and my service person at Rodent guys are all very nice and helpful.”
“An hour later I spoke to a different person, a VERY rude business manager, who hung up on my husband and I three times after talking to me like I was…”
“I would highly recommend them to get the gophers out!”
“Art did a great job on my quarterly rodent maintenance program.”
“Service is awful, they guys that come out spend less then 10 minutes when they come out and don’t even check the entire property when you pay for serv…”
“Price for this service and for my peace of mind is very reasonable.”
“they are honest, reliable, efficient and effective.”
“Very professional, great communication, but best of all, there service is effective and the rats have been non-existent since they started the service.”
People customers mention
Chris10 reviews
Bruce6 reviews
Gophers4 reviews
Nick3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rodent Guys Gopher & Pest Control for 1 kind of job. Pick one to see what they paid and said.
DDavid5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
To Start I'm a Busy Truck Driver, I have been Dealing with this Gopher for Months. Trying to Flush him out with Water, Poison I Bought. Nothing Worked. Once he came over to my Main Yard I was Done. Called Rodent Guys Gopher & Pest Control. Fair Price & Came Out the Following Day. Bruce Set Trap & Came Back 1 Week…
Paid $200+Reasonable price
HHair5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
They were very informative and quick. The prices were affordable and no hidden fees. Turned my yard all the way around no more gophers. Very happy
Paid $200+Reasonable price
RRajinder6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent Gopher care service . We had major problem with gophers destroying our lawn. Jonathan has been excellent in taking care of the problem at earliest indications of any gopher activity.
It has been more than 2 years of great service. There has been quick response from office every time I called. Jonathan was…
Paid $200+Reasonable priceRodent extermination
DDebbieLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called before coming out. Came on time and prepared, friendly knowledgeable. Our yard was destroyed by gopher and moles. Set traps and assured us of follow up.
Paid $200+Reasonable priceRodent exterminationService not listed
AAnna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very friendly and knowledgeable and very reasonably priced. Responded and acted quickly. Will hire them again!
Paid $200+Great priceRodent extermination
JJohn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very professional, great communication, but best of all, there service is effective and the rats have been non-existent since they started the service. Thumbs up[ to the Rodent Guys.
To Start I'm a Busy Truck Driver, I have been Dealing with this Gopher for Months. Trying to Flush him out with Water, Poison I Bought. Nothing Worked. Once he came over to my Main Yard I was Done. Called Rodent Guys Gopher & Pest Control. Fair Price & Came Out the Following Day. Bruce Set Trap & Came Back 1 Week After . No more Gopher !!! Out Standing. Absolutely Professional. They know there Craft. Highly Recommend These Guys. Thank You So Much.
Price assessment: Reasonable price
Price: $200+
Pest type: Other
Response from the owner · a week ago
Thank you immensely for your amazing review! We're so pleased that Bruce and the team could assist in getting your yard gopher-free and were happy to bring peace to your busy day. We truly appreciate your kind words and recommendation. Have a wonderful time enjoying your gopher-free space!
H
Hair Diva5 reviewsiTotal number of Google reviews Hair has written across all businesses on Google Maps, not just this one.
They were very informative and quick. The prices were affordable and no hidden fees. Turned my yard all the way around no more gophers. Very happy
Price assessment: Reasonable price
Price: $200+
Pest type: Rodents
Response from the owner · 4 weeks ago
Thanks a lot for your lovely feedback! It's so great to know our services made such a difference in your yard. We're delighted that you're satisfied with our pricing and transparency. Enjoy your gopher-free garden!
K
Kristen Rolapp-Hampton9 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
I called The Rodent Guys as soon as I realized we had a gopher issue. Of course, it was only one week after we had planted all new landscaping and the critter went to town on our new plants! Ugh! Sheryl was quick to call me back and schedule the appointment within a couple of days. Steve came out and had it handled quickly! They even do a 60 day guarantee. No more issues— so far, so good! Thanks Rodent Guys!
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a month ago
We truly appreciate you sharing your positive experience! It’s wonderful to hear that Steve and Sheryl were able to assist you so swiftly. We’re here for you to ensure your new landscaping stays beautiful. Enjoy your pest-free garden!
E
ellen tarlow4 reviewsiTotal number of Google reviews ellen has written across all businesses on Google Maps, not just this one.
Thank you so much for sharing your experience with us! We're delighted that our service met your expectations. We're committed to providing peace of mind to all our customers and would gladly help anytime! Your feedback is invaluable to us.
M
Mary Mathews1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
We truly appreciate your positive feedback! It's wonderful to know that you're satisfied with our safe and effective gopher control methods. We're always here to make sure your property stays protected. Feel free to reach out for any future assistance!
L
Lynn Granger6 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
I have used Rodent Guys for 2 or 3 years now. We have a terrible gopher problem, on and off. They tear up our back yard. If they didn't destroy my grass, I'd let the poor little guys be. The staff and my service person at Rodent guys are all very nice and helpful. And they always catch the little monster or monsters. My gardener and I were never successful. I am on a quarterly system. It works best for me as the problem is ongoing.
Response from the owner · a month ago
Thank you so much for sharing your experience with us! We're delighted to hear our team could help keep your yard free from those pesky gophers. It makes us happy to know our quarterly service fits well with your needs. We're here whenever you need us for any future invasions!
R
Rajinder Mahajan6 reviewsiTotal number of Google reviews Rajinder has written across all businesses on Google Maps, not just this one.
Excellent Gopher care service . We had major problem with gophers destroying our lawn. Jonathan has been excellent in taking care of the problem at earliest indications of any gopher activity.
It has been more than 2 years of great service. There has been quick response from office every time I called. Jonathan was able to catch the gopher after one visit each time. Price for this service and for my peace of mind is very reasonable.
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 6 months ago
We're delighted to know our service has made such a big difference to your lawn. We're always here to step in and handle those pesky gophers swiftly. It's a pleasure to assist wonderful clients like you! Wishing you a pest-free day ahead!
D
Debbie StiltzLocal Guide · 5 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Called before coming out. Came on time and prepared, friendly knowledgeable. Our yard was destroyed by gopher and moles. Set traps and assured us of follow up.
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination, Service not listed
Pest type: Rodents, Other
Response from the owner · a month ago
We really appreciate your feedback! It's wonderful to know our team's punctuality and expertise left a positive impression on you. Rest assured, we're committed to keeping your yard safe from those pesky invaders. Looking forward to staying in touch and assisting whenever you need us!
A
Anna Rottke4 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Very friendly and knowledgeable and very reasonably priced. Responded and acted quickly. Will hire them again!
Price assessment: Great price
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a month ago
Thank you so much for your kind words, Anna! 😊 We're glad to know our prompt service and fair pricing met your expectations. Your intention to hire us again is the best compliment we could receive. Looking forward to assisting you in the future!
D
Dylan S.4 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
If you have rodent troubles, you want rodent guys to help you! Seriously!! They know their stuff, just how to deal with whatever is chewing up your world. They are HONEST and TRUSTWORTHY. How often do you see those words bantered around? My problems were solved. That’s the best thing I can say. My fears for my yard were laid to rest. Permanently, as it turned out. Give them a call and see for yourself.
Price assessment: Great price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a month ago
We're so appreciative of your wonderful words and the 5-star rating, Dylan! It’s amazing to know we could bring peace to your yard. Honesty and trust are our cornerstones, so it’s great to hear these values shone through. Don't hesitate to reach out if you need us in the future!
