iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%96+13.6Replies to reviews 7%98+6.9Craft & service penalty94−0.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.8★★★★★1,038 Google reviews · 24 photos
94%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$800typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Roger’s Plumbing 4.8 out of 5 based on 1038 reviews, frequently praising technicians for punctuality, professionalism, and clear communication regarding repairs. Customers often highlight efficient service for issues like water heaters, faucets, and drain cleaning, noting that staff explain options without unnecessary upselling. However, low-star reviews cite high costs for simple fixes, discrepancies between advertised and actual pricing, and instances where technicians failed to resolve problems or pushed membership plans.
Google rating: 4.8 out of 5 from 1,038 reviews (94% five-star).
Reviews on this page: 1,038 Google reviews (839 with written comments, 12 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 3, 2026.
Service: Leak Detection Service serving Cedar Park, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Roger’s PlumbingLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roger’s Plumbing: 82/100 on this factor. Category median: 93.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roger’s Plumbing: 77/100 on this factor. Category median: 92.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roger’s Plumbing: 94/100 on this factor. Category median: 95.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roger’s Plumbing: 96/100 on this factor. Category median: 98.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roger’s Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roger’s Plumbing: 98/100 on this factor. Category median: 94.A
98
Bar = this company · dark tick = category median.
Star ratings
1,038 Google reviews we collected
4.8of 5
5 stars97194%
4 stars202%
3 stars71%
2 stars30%
1 star374%
Praise vs complaints
Phrases our text analysis found in 839 written reviews
97%praise
Praise1,72897%
Complaints603%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2822%
Reasonable8164%
Overpriced65%
Not sure129%
$800+92% vs typical leak detection services
Middle half of what 104 customers paid ($328–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude49728%
Speed & response34319%
Quality & results32418%
Would recommend21412%
Communication1659%
Price & value1649%
Honesty & trust815%
What customers talk about
We read 839 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Get’s the job done and is very friendly and professional and efficient.”
“If not crooks, not very knowledgeable for a plumbing company.”
“Reasonably priced, with prompt, polite and efficient service.”
“Never showed and called at the end of the day and said they aren't coming and need to reschedule.”
“Stephan did amazing work in kitchen laundry and bathrooms.”
“Afterward, my water heater was still leaking so I called them to take a look again, but this time I needed to replace the whole thing, which is fine u…”
“I will only be using them going forward and highly recommend them.”
“If you know exactly what needs to be done on your plumbing, I highly, highly recommend them.”
“The tech explained everything and went above and beyond in solving the problem.”
“He was professional, knowledgeable, and offered us a great price.”
“He also was reluctant to call Rinnai as I initially requested but did clean the ignitor, based on Roger's rules and focused on pushing overpriced services.”
“They took the time to explain exactly what was wrong and walked us through our options with total transparency.”
“Do not trust this company if you have a tankless water heater or in general.”
People customers mention
Marcus46 reviews
Jim41 reviews
Rogers41 reviews
Orlando31 reviews
Jackson28 reviews
Marc25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roger’s Plumbing for 8 kinds of job. Pick one to see what they paid and said.
SSusieLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
Roger's Plumbing is our go-to. Reasonably priced, with prompt, polite and efficient service. We have had terrible luck with other local plumbers in this area before discovering Roger's. We are now incredibly pleased and saving their number! Happy to recommend them!
JJoel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Marcus was great, very professional & made sure everything was done correctly. Mine was an outside job & they cleaned the area properly when done. I will recommend you to my neighbors
Paid $1,400–1,600Reasonable priceOutdoor plumbing system repair
MMichael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Installation of a bathroom faucet and replacement of 9Esos. The job was completed very timely and they left no debris and a very orderly work site.
Paid $1,200–1,400Great price
CCycletahoe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Roger’s always does a great job. Jackson was awesome on time, fixed everything and did a great job. Highly recommend he and the company.
Paid $1,200–1,400Reasonable priceToilet repairFaucet repairService not listed
NNehemiahLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Orlando, worked with me on a water main leak and got it repaired. It can get costly but his advice with me helped guide to help reduce my costs and work was great.
Paid $1,400–1,600Reasonable priceOutdoor plumbing system repair
DDee14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Marcus came alone first and he was so walked in like he was our long lost friend (as he probably always does.) He discussed my problem and possible solutions as we went along, always giving me alternatives and time to think. While my situation ended up more complicated than we had hoped, he kept my spirits up as…
I’ve had Jackson as my tech the last couple of times. He is great. Get’s the job done and is very friendly and professional and efficient. Great work
Services: Toilet repair, Service not listed
Response from the owner · 7 months ago
Thank you for your kind words, Debra! We are glad our technician is serviced your home the Roger's Plumbing way. We appreciate you trusting us with your home! ☺️
S
Susie ShreadLocal Guide · 14 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
Roger's Plumbing is our go-to. Reasonably priced, with prompt, polite and efficient service. We have had terrible luck with other local plumbers in this area before discovering Roger's. We are now incredibly pleased and saving their number! Happy to recommend them!
Price assessment: Reasonable price
Price: $800–1,000
Services: Garbage disposal installation
Response from the owner · 9 hours ago
Thanks for sharing, Susie. It means a lot that Roger’s Plumbing has earned your trust with prompt, polite service and fair pricing. We appreciate your recommendation and are here for your plumbing needs.
G
Garrett Ford8 reviewsiTotal number of Google reviews Garrett has written across all businesses on Google Maps, not just this one.
Jackson saved me a lot of time and heartache!! He was amazing and very quick. Saving his card!!
Services: Plumbing leak detection
Response from the owner · 3 days ago
Garrett, thank you for your kind words! We're pleased to hear Jackson was able to save you time and provide quick plumbing service. Holding onto his card is a great idea for future needs!
S
Siena Rivera5 reviewsiTotal number of Google reviews Siena has written across all businesses on Google Maps, not just this one.
Thanks for your review, Siena. It's great to hear that Stephan provided excellent plumbing services in your kitchen, laundry, and bathrooms. If you need any more help, let us know!
D
Diane Brinkman5 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
10/10 service is what you get here. Marcus and Shayne came out for a service call for us. They were so knowledgeable and helped us figure out the best possible solution for our problem we were having without hesitation or unnecessary upselling like all the other places. I would recommend them ten times over any other company and will not be using anyone else besides them moving forward.
Response from the owner · a week ago
Thanks for sharing your experience, Rachel. It's great to hear Marcus and Shayne provided knowledgeable plumbing solutions without upselling. Your recommendation means a lot to us!
K
KR6 reviewsiTotal number of Google reviews KR has written across all businesses on Google Maps, not just this one.
Could not service or fix our water softener. Said only option was a brand new softener. Options were too pricey for our budget
Response from the owner · a week ago
Thank you for sharing your feedback Keith. We understand that replacing a water softener can be a significant investment, and we’re sorry the options presented were outside your budget. Our goal is to provide honest recommendations based on the condition of the equipment and help our customers make informed decisions. We appreciate the opportunity to evaluate your system and are grateful you considered Roger’s Plumbing for your plumbing needs, please call us at (737) 307-0716 to discuss other options.
M
Mathew CalawayLocal Guide · 43 reviewsiTotal number of Google reviews Mathew has written across all businesses on Google Maps, not just this one.
Service was prompt and the plumber did a good job and was polite. Loses 2 stars because it was badly overpriced. $432 to replace one ball valve under a sink.
Response from the owner · 2 weeks ago
Thank you for your feedback Mathew. We’re glad to hear our plumber was prompt, professional, and courteous. We understand that pricing is an important consideration, and we strive to provide quality workmanship, reliable service, and lasting solutions. Our pricing reflects the expertise of our licensed technicians, as well as the quality and warranties we stand behind. We appreciate the opportunity to serve you and thank you for choosing Roger’s Plumbing.
C
Clinton Mollenkopf10 reviewsiTotal number of Google reviews Clinton has written across all businesses on Google Maps, not just this one.
The guys are great- they stayed until they solved the problem
Price assessment: Great price
Services: Water tank installation
Response from the owner · 2 weeks ago
Thank you for the kind words Clinton! We’re glad our team was able to get to the bottom of the problem and find a solution. At Roger’s Plumbing, we take pride in our commitment to quality workmanship and making sure our customers’ plumbing issues are resolved. We appreciate your trust in our team and look forward to helping you with any future plumbing needs!
