Real estate agency · Lorain, OH · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%45+10.9Value 14%88+12.4Replies to reviews 7%7+0.5Craft & service penalty82−1.8Momentum penalty56−4.4Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 36 real estate developersiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★112 Google reviews · 5 photos
93%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Russell Real Estate Services - Westlake Office at a glance
Google reviewers rate Russell Real Estate Services 4.8 out of 5 stars based on 112 reviews. Positive feedback highlights professional communication, responsiveness, and assistance with out-of-state buyers, home sales, and property management. Common criticisms include unprofessional behavior, lack of communication during contract disputes, and vague responses to pricing inquiries. The office owner did not reply to any of the posted reviews.
Google rating: 4.8 out of 5 from 112 reviews (93% five-star).
Reviews on this page: 112 Google reviews (73 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: July 30, 2026.
Service: Real Estate Developer serving Lorain, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Russell Real Estate Services - Westlake Office: 72/100 on this factor. Category median: 98.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Russell Real Estate Services - Westlake Office: 45/100 on this factor. Category median: 97.C
45
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Russell Real Estate Services - Westlake Office: 82/100 on this factor. Category median: 99.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Russell Real Estate Services - Westlake Office: 88/100 on this factor. Category median: 97.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Russell Real Estate Services - Westlake Office: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Russell Real Estate Services - Westlake Office: 7/100 on this factor. Category median: 27.F
7
Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
4.8of 5
5 stars10493%
4 stars22%
3 stars00%
2 stars11%
1 star54%
Praise vs complaints
Phrases our text analysis found in 73 written reviews
92%praise
Praise9392%
Complaints88%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2929%
Would recommend2525%
Speed & response1212%
Communication1212%
Quality & results1111%
Price & value66%
Honesty & trust66%
What customers talk about
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Moving from another state seemed like an a impossible task but Angela's professional, flawless communication, and commitment to us as clients made it possible.”
“We will recommend Angela and Russell Real Estate over and over again.”
“I would highly recommend not using Sue Kenney as your real estate agent.”
“He was professional, responsive, and extremely knowledgeable throughout the entire process.”
“He listens to your needs, respects your decisions but if you don’t understand the real estate language he will explain it in a simpler way.”
“We had a great experience working with Christian while buying our home.”
“She is attentive, reassuring, reasonable, honest, and kind.”
“But not to worry—pest control fees still made it to the monthly statements.”
“If you're looking for a home and can't decide who to trust with the process, trust her.”
People customers mention
Smith4 reviews
Kidd3 reviews
Cain3 reviews
Terri3 reviews
Cleveland3 reviews
Lewis3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Charlene9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had the privilege of working with Angela throughput our home buying experience and could not have asked for a better agent. Moving from another state seemed like an a impossible task but Angela's professional, flawless communication, and commitment to us as clients made it possible. We will recommend Angela and Russell Real Estate over and over again.
Jackson4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Hands down great a great realtor and company to work with if you’re looking for a new home. As a sight unseen out of state buyer Incouldnt have asked for a better buying experience.
AngelLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Had a very good experience with realtor Margarita Medina from Russell Real Estate. She was referred to me by someone and I will definitely refer her to someone else.
David3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We had a great experience working with Christian while buying our home. He was professional, responsive, and extremely knowledgeable throughout the entire process. Every question we had was answered clearly and promptly, and we always felt informed and confident in our decisions. His attention to detail and…
chrisLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Irene Cordiak is a top notch agent. She is extremely knowledgeable, thorough and consistently goes above and beyond for her clients. I would highly recommend her.
Abigail5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★
BEWARE. Please take your time reading this review.
DO NOT, I REPEAT DO NOT hire Fabian Candelario. EVER
We had the privilege of working with Angela throughput our home buying experience and could not have asked for a better agent. Moving from another state seemed like an a impossible task but Angela's professional, flawless communication, and commitment to us as clients made it possible. We will recommend Angela and Russell Real Estate over and over again.
Grace Strodtbeck13 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Pat Pellerite has been a nightmare to work with. He has overstepped professional boundaries time and time again. He is the agent for the seller of a house that I entered into a contract with. My lender made a mistake in pre-approving me and my loan fell apart at underwriting. Per our contract, our agreement is null and void if financing cannot be obtained. Instead of going our separate ways and the seller signing the release, we have spent a month at a stalemate. Rather than accepting that my loan was denied and I cannot buy this house, he has requested my personal information from my lender. He is demanding to know exactly why I was denied, rather than accepting the generic denial letter he was provided. From what my lender has said, Pat has refused to speak to them in writing, demanding that they speak on the phone so they “don’t have time to prepare answers.” He even went as far as reaching out to my workplace (AFTER he was sent the release), inquiring whether I was still employed. Completely shady and overstepping. Even if it is the seller calling the shots and refusing to sign the release, that level of unprofessionalism is absolutely ridiculous. My earnest money is just sitting in escrow and I just have to sit here and wait for him and the seller to be professionals and accept that I cannot buy a house without a loan.
Jackson4 reviewsiTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
Hands down great a great realtor and company to work with if you’re looking for a new home. As a sight unseen out of state buyer Incouldnt have asked for a better buying experience.
AngelLocal Guide · 20 reviewsiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Had a very good experience with realtor Margarita Medina from Russell Real Estate. She was referred to me by someone and I will definitely refer her to someone else.
David Parr3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We had a great experience working with Christian while buying our home. He was professional, responsive, and extremely knowledgeable throughout the entire process. Every question we had was answered clearly and promptly, and we always felt informed and confident in our decisions. His attention to detail and willingness to go the extra mile truly set him apart. We would highly recommend Christian to anyone looking to buy a home.
chris hammondLocal Guide · 15 reviewsiTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
Irene Cordiak is a top notch agent. She is extremely knowledgeable, thorough and consistently goes above and beyond for her clients. I would highly recommend her.
Abigail Perez5 reviewsiTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Mark L. was great to work with from start to finish. He was always professional and assisted me with any questions or concerns. While it was very emotional time selling our parents home, it was still a pleasure working with Mark as he was very understanding and empathetic to our situation. The process went very smooth. Thank you Mark!
Allison3 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
