Window installation service · Hopatcong, NJ · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty88−1.2Momentum penalty86−1.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 31 exterior door installersiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★265 Google reviews · 24 photos
95%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate RWC Windows, Doors, Kitchens, & Baths 4.9 out of 5 based on 265 reviews. Customers frequently praise the company for punctual installations, professional communication, and transparent pricing for services including window, door, and bathroom renovations. However, several low-star reviews highlight a recurring issue where customers waited weeks for promised estimates or failed to receive accurate products, leading to frustration over follow-up responsiveness.
Google rating: 4.9 out of 5 from 265 reviews (95% five-star).
Reviews on this page: 265 Google reviews (248 with written comments, 23 with photos).
Owner responses: the business replied to 16% of reviews.
Most recent review: October 8, 2026.
Service: Exterior Door Installer serving Hopatcong, New Jersey.
Data from Google, last updated October 26, 2026.
Score profile vs other exterior door installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
This companyExterior Door Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RWC Windows, Doors, Kitchens, & Baths: 83/100 on this factor. Category median: 85.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RWC Windows, Doors, Kitchens, & Baths: 77/100 on this factor. Category median: 83.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RWC Windows, Doors, Kitchens, & Baths: 88/100 on this factor. Category median: 94.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RWC Windows, Doors, Kitchens, & Baths: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RWC Windows, Doors, Kitchens, & Baths: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RWC Windows, Doors, Kitchens, & Baths: 29/100 on this factor. Category median: 58.D
29
Bar = this company · dark tick = category median.
Star ratings
265 Google reviews we collected
4.9of 5
5 stars25395%
4 stars21%
3 stars10%
2 stars10%
1 star83%
Praise vs complaints
Phrases our text analysis found in 248 written reviews
97%praise
Praise56797%
Complaints153%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price660%
Reasonable330%
Overpriced110%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14425%
Quality & results11119%
Would recommend11119%
Speed & response8214%
Price & value5910%
Communication509%
Honesty & trust254%
What customers talk about
We read 248 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Eric was a pleasure to work with and was extremely helpful in getting new screens for my home.”
“I had a great experience working with RWC Windows, Doors, Kitchens, & Baths!”
“We are thrilled with our new front door and highly recommend Joe and his entire team!”
“I will not recommend this business to anyone.”
“He was very punctual, courteous, and knew his stuff about installing doors.”
“…ly professional from day 1 (suggesting the right windows and doors at competitive prices) all the way through to completion.…”
“After many overpriced proposals from the 3 big window companies, I found RWC.”
“Communication regarding worker arrival times and daily schedules was clear and proactive.”
“1 week later, my wife called the number on his business card, but he didn't answer, and didn't return the call.”
“It's always refreshing to work with someone who genuinely cares about their customers.”
People customers mention
Eric39 reviews
Ashley31 reviews
Anthony26 reviews
Joe23 reviews
Giampapa14 reviews
Pete11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RWC Windows, Doors, Kitchens, & Baths for 8 kinds of job. Pick one to see what they paid and said.
AnthonyLocal Guide · 85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience working with RWC Windows, Doors, Kitchens, & Baths! Eric was a pleasure to work with and was extremely helpful in getting new screens for my home. He made the entire process easy and straightforward, and I really appreciated his professionalism, responsiveness, and willingness to help. It's…
Great price
RyanLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience with Eric of RWC. I contacted them regarding an issue with My door. He kindly took the time to refer me to a colleague who handles what work I needed. He went out of his way and did not have to. I would reccomend them to anyone in need of new door or window installation
JLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We used RWC for a new front door and new back french door going onto our deck. Joe was our sales person and was great to work with. Ard was the person who installed both doors and was amazing. He was very punctual, courteous, and knew his stuff about installing doors. Definitely an asset to the company , just an…
Reasonable priceInstallation
nancy13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’m so happy with our new sliding glass doors! They are well made and expertly installed. Thank you Eric and your team for taking wonderful care of us!!
Custom windows
Louis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Replaced our patio slider with a ProVia. Great door, precise and professional installation. Addressed every concern.
Reasonable priceInstallation
MelissaLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My husband and I were searching for a new front door and took the time to research and compare several options. After meeting with Joe Giampapa, we immediately felt confident that he and his team were the right choice. Joe was transparent, knowledgeable, and incredibly easy to work with throughout the entire…
I had a great experience working with RWC Windows, Doors, Kitchens, & Baths! Eric was a pleasure to work with and was extremely helpful in getting new screens for my home. He made the entire process easy and straightforward, and I really appreciated his professionalism, responsiveness, and willingness to help. It's always refreshing to work with someone who genuinely cares about their customers. I highly recommend Eric and the team at RWC!
Price assessment: Great price
Response from the owner · 2 weeks ago
Hi Anthony! Thank you for your 5 star review! If we can be of any assistance in the future please let us know!
Ryan HayesLocal Guide · 61 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Great experience with Eric of RWC. I contacted them regarding an issue with My door. He kindly took the time to refer me to a colleague who handles what work I needed. He went out of his way and did not have to. I would reccomend them to anyone in need of new door or window installation
Response from the owner · 2 weeks ago
Thank you for your review and the kind words Ryan!
Russell Horowitz2 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
We hired RWC for an extensive upstairs renovation—including a full gut renovation of our master bathroom, kids’ bathroom, and master walk-in closet, as well as updates to the master bedroom and upstairs doors. From start to finish, the entire process was seamless and professional.
A major part of the infrastructure work was fully gutting both bathrooms and removing all old galvanized steel piping down to the basement. Throughout every phase, the craftsmanship and attention to detail were top-tier:
Master Bathroom: Moved a load-bearing wall to expand the room by two feet, working off plans and approvals from an architect recommended by RWC. The extra space allowed for an expansive walk-in shower with a rain head and multi-function hand shower, plus a beautiful double-sink vanity. They installed smart finishes seamlessly, including backlit mirrors tied into Lutron lighting control, a bidet toilet, an automatic bathroom fan, and in-ceiling audio.
Kids' Bathroom: Fully updated with a new toilet, a double-sink vanity, modern shower and tub, vacancy sensor lighting, an automatic fan, and an in-ceiling speaker connected to Alexa.
Master Closet & Bedroom: The closet was completely gutted and rebuilt into a custom organizer setup featuring his-and-hers shoe shelving, tiered hanging rods (including dedicated space for long dresses), and ample bulk storage shelves. In the bedroom, they installed a ceiling fan and Sonos speakers, followed by full-room paint.
Finishing Touches: They replaced all upstairs doors and closet doors to match seamlessly throughout the second floor.
Beyond the exceptional quality of the finished spaces, what truly stood out was RWC’s project management. The office handled all town permits and kept us constantly updated. Communication regarding worker arrival times and daily schedules was clear and proactive. Every contractor who came into our home was polite, courteous, and respectful of our space.
If you are looking for a trustworthy contractor who can handle complex structural work, modern smart home integrations, and high-end finishes, we cannot recommend RWC highly enough.
Price assessment: Reasonable price
Services: General construction, Tile work installation, Install flooring, Fan installation, Installation, Custom windows, Remodeling, Drywall installation
J Riverso (Jacqueline R)Local Guide · 14 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
We used RWC for a new front door and new back french door going onto our deck. Joe was our sales person and was great to work with. Ard was the person who installed both doors and was amazing. He was very punctual, courteous, and knew his stuff about installing doors. Definitely an asset to the company , just an all around nice man. Thank you RWC. We love our doors!
Price assessment: Reasonable price
Services: Installation
Response from the owner · a month ago
Hi Jacqueline. So glad you love the new doors! We're extremely grateful for your review and thank you for joining the RWC Family of Customers!
nancy lopus13 reviewsiTotal number of Google reviews nancy has written across all businesses on Google Maps, not just this one.
I’m so happy with our new sliding glass doors! They are well made and expertly installed. Thank you Eric and your team for taking wonderful care of us!!
Services: Custom windows
Response from the owner · 2 months ago
We appreciate you taking the time to share this, Nancy! Taking good care of our customers is what Eric and our team do best. Thank you for trusting RWC — enjoy those beautiful new sliding glass doors!
Louis Yandoli1 reviewiTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Replaced our patio slider with a ProVia. Great door, precise and professional installation. Addressed every concern.
Price assessment: Reasonable price
Services: Installation
Response from the owner · 2 months ago
We appreciate the kind words, Louis! Glad the ProVia slider is a great fit and that the installation went the way it should. Thank you for trusting RWC with your project.
Melissa RothLocal Guide · 40 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
My husband and I were searching for a new front door and took the time to research and compare several options. After meeting with Joe Giampapa, we immediately felt confident that he and his team were the right choice. Joe was transparent, knowledgeable, and incredibly easy to work with throughout the entire process.
Installation day was just as seamless. The team arrived on time and was professional, clean, and efficient. We are thrilled with our new front door and highly recommend Joe and his entire team!
Response from the owner · 2 months ago
Melissa, thank you for such a thoughtful review! Joe and the installation crew take real pride in being upfront during the process and clean and efficient on site, so it's great to hear that came through on your project. Enjoy your beautiful new front door, and thank you for choosing RWC!
Rob LoManto8 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
RWC is amazing. Great value and superb service. I contacted them with my issue, they responded, came out for an estimate in a day. I had my beautiful new doors and windows completed when they said they would. No one comes close when it comes to quality, professionalism and customer service. The best in the business. Period.
Price assessment: Great price
Services: Installation
Response from the owner · 2 months ago
Rob, this made our day - thank you! Quality workmanship and great customer service are what we strive for on every project, so it's rewarding to hear our team hit the mark. Enjoy your new doors and windows, and thank you for trusting RWC!
Richard Kintzing11 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
RWC is amazing! Recently did a full renovation of a bathroom in my home and the result was a full transformation. Major lifestyle upgrade. Can’t recommend this company enough!!!
Price assessment: Great price
Services: General construction, Tile work installation, Installation, Paint indoors, Remodeling, Drywall installation, Plumbing fixture installation
Response from the owner · 3 months ago
Thank you for your review, Richard, that really meant a lot! It was a pleasure working with you on this project. We genuinely appreciate the opportunity and we look forward to working with you again.
Jeffrey Dickash3 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
RWC is awesome!!! Their startup process was quick, their customer service was on point and the installers were efficient, knowledgeable, and respectful of the space. I had all 9 windows done on the first floor of my house and I’ll be scheduling again soon!
Price assessment: Great price
Services: Custom windows
Response from the owner · 3 months ago
Thank you Jeff—this really means a lot to our whole team! It was a pleasure working with you. We'll be ready for phase 2 whenever you are. Enjoy those new views!
