Dry cleaner · Sacramento, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★676 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Rytina for fast turnaround times, professional staff, and effective handling of delicate or stained garments. The business offers convenient pickup and delivery services, which many reviewers find helpful for their schedules. However, several low-star reviews highlight concerns about high pricing that exceeds advertised rates and inconsistent quality control, including issues with pressing and item damage.
Google rating: 4.9 out of 5 from 676 reviews (95% five-star).
Reviews on this page: 675 Google reviews (503 with written comments, 11 with photos).
Owner responses: the business replied to 84% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Rytina Fine CleanersRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rytina Fine Cleaners: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rytina Fine Cleaners: 87/100 on this factor. Category median: 94.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rytina Fine Cleaners: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rytina Fine Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rytina Fine Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rytina Fine Cleaners: 100/100 on this factor. Category median: 80.A
100
Bar = this company · dark tick = category median.
Star ratings
675 Google reviews we collected
4.9of 5
5 stars63995%
4 stars162%
3 stars61%
2 stars51%
1 star91%
Praise vs complaints
Phrases our text analysis found in 503 written reviews
98%praise
Praise59198%
Complaints132%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19632%
Quality & results14624%
Speed & response9115%
Would recommend6110%
Price & value559%
Honesty & trust386%
Communication173%
What customers talk about
We read 503 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were friendly, pleasant and all around professional.”
“Rytina does excellent work and delivers unparalleled customer service!”
“They could have put the sticker anywhere else and maybe it would have been fine, but they chose the worst possible spot.”
“Great place, convenient to my house, quick turn around!”
“For any special clothes, this will be my go-to place!”
“I do NOT recommend paying their premium prices with substandard service”
“Prices are fair, and the overall experience was smooth and reliable.”
“To sum up, the charges are very expensive.”
“I brought my wedding dress here to have it cleaned and boxed as I saw they specialized in this on their website, and I’m so glad I trusted Rytina!”
“One of my items had a stain I had not been aware of and they treated it and communicated this.”
People customers mention
Danny8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rytina Fine Cleaners for 8 kinds of job. Pick one to see what they paid and said.
craig8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★
There's nothing to say except
If you want quality and care of your cleaning needs please come see the people at Rytina
victoria3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Exceptional cleaners!! When you want a quality dry cleaners- Rytina is the one!! The only dry cleaners I trust with everything!!!!
Joseph3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My experience was great! They were friendly, pleasant and all around professional. I really enjoy doing business with them.
BLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Superior service and work! Had a pair of teen jeans that needed to be shortened. Took them in on a Friday morning, in hopes they could have them finished by Monday morning. Manager shared seamstress doesn't work weekends or Monday so probably can't make Monday morning. I left them anyway with pick-up on Tuesday.…
Hope9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very good service, I got my garments very clean and refreshed. Recommend this please!!!!!!
BriannaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
First time trying Rytina and I am so impressed! I wear a lot of natural fabrics and I have a ton of silk and lately. I just needed to make sure they were extra clean. Fast, easy and my silk looks brand new! super happy and impressed!
There's nothing to say except
If you want quality and care of your cleaning needs please come see the people at Rytina
Response from the owner · 8 hours ago
Craig- Thank you for the wonderful recommendation. What sets Rytina apart is the combination of expert garment care, personal attention, and the trust we work hard to earn with every item entrusted to us. We sincerely appreciate your confidence in our team and look forward to seeing you again soon.
victoria presnell3 reviewsiTotal number of Google reviews victoria has written across all businesses on Google Maps, not just this one.
Exceptional cleaners!! When you want a quality dry cleaners- Rytina is the one!! The only dry cleaners I trust with everything!!!!
Response from the owner · 10 hours ago
Victoria, thank you for such a strong recommendation. At Rytina, we believe the most important thing we earn from our clients is their trust, and it is especially meaningful when that comes through so clearly in a review. We appreciate having earned your confidence and look forward to seeing you again soon!
Anne Sandoval12 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Thank you, Gary! We greatly appreciate you taking the time to share kind words. At Rytina, we strive for perfection in fine cleaning, and are so happy to receive feedback that acknowledges our efforts. Thank you!
Zack Morgan7 reviewsiTotal number of Google reviews Zack has written across all businesses on Google Maps, not just this one.
Zack, thank you for the kind review. We’re pleased to hear that you had a great experience with our team and sincerely appreciate you taking the time to share it.
Laura Lee5 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Great place, convenient to my house, quick turn around! Very fast service
Response from the owner · a year ago
Thank you, Laura, for the five star review! We greatly appreciate you taking the time to share and look forward to helping you with all your future dry cleaning needs.
Joseph Pooleon3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
My experience was great! They were friendly, pleasant and all around professional. I really enjoy doing business with them.
Response from the owner · 11 hours ago
Joseph, thank you for the kind review. We’re pleased to hear that our team made an impression and that you enjoyed our service. We appreciate your passing along your experience and look forward to continuing to do business. See you soon!
B NSLocal Guide · 23 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Superior service and work! Had a pair of teen jeans that needed to be shortened. Took them in on a Friday morning, in hopes they could have them finished by Monday morning. Manager shared seamstress doesn't work weekends or Monday so probably can't make Monday morning. I left them anyway with pick-up on Tuesday. I received a text saying they were ready to pick-up on Friday afternoon! My granddaughter is going to be so excited!!! Thank you so much for the fast turn around:-)
Response from the owner · a month ago
Thank you for sharing this. We’re so glad we could get the jeans finished sooner than expected, and we hope your granddaughter loves them. We truly appreciate your kind words and the opportunity to help.
Celeste Carter11 reviewsiTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Very friendly, polite, professional staff. Best service in all Sacramento.
Response from the owner · a year ago
Celeste - Thank you so much for your kind words! We’re thrilled to hear that our team has made such a positive impression. Providing friendly, professional service (alongside quality garment care, of course) is what we love to do, and we’re honored to be your choice in Sacramento!
Hope Stromko9 reviewsiTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
Very good service, I got my garments very clean and refreshed. Recommend this please!!!!!!
Response from the owner · 11 hours ago
Hope, thank you for the kind review and recommendation. We’re so glad your garments came back looking clean and refreshed. We truly appreciate your support and look forward to caring for you again.
