Veterinarian · Las Vegas, NV · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%87+12.3Replies to reviews 7%41+2.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 87 veterinariansiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★485 Google reviews · 23 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Sahara Pines Animal Hospital praise the facility for its calm atmosphere, thorough examinations, and compassionate communication with long-term clients. Many clients highlight the staff's friendliness and the clinic's transparency regarding treatment plans and pricing. However, some lower-rated reviews criticize the practice for not accepting new patients or handling emergencies without appointments, as well as complaints about high costs for routine services like nail trimming.
Google rating: 4.9 out of 5 from 485 reviews (95% five-star).
Reviews on this page: 485 Google reviews (355 with written comments, 59 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 31, 2026.
Service: Veterinarian serving Las Vegas, Nevada.
Data from Google, last updated November 1, 2026.
Score profile vs other veterinarians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Sahara Pines Animal HospitalVeterinarians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sahara Pines Animal Hospital: 93/100 on this factor. Category median: 80.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sahara Pines Animal Hospital: 91/100 on this factor. Category median: 74.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sahara Pines Animal Hospital: 100/100 on this factor. Category median: 93.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sahara Pines Animal Hospital: 87/100 on this factor. Category median: 85.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sahara Pines Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sahara Pines Animal Hospital: 41/100 on this factor. Category median: 44.C
41
Bar = this company · dark tick = category median.
Star ratings
485 Google reviews we collected
4.9of 5
5 stars46095%
4 stars112%
3 stars41%
2 stars31%
1 star71%
Praise vs complaints
Phrases our text analysis found in 355 written reviews
97%praise
Praise37997%
Complaints113%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2620%
Reasonable8969%
Overpriced32%
Not sure119%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18547%
Quality & results4512%
Would recommend4311%
Honesty & trust4111%
Price & value277%
Speed & response267%
Communication236%
What customers talk about
We read 355 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We love all the people at the office so nice and friendly.”
“Hung up on us twice when inquiring about appointment.”
“As usual Dr Smith was very thorough and friendly and was able to help us.”
“I definitely won’t recommend anybody bringing their animals here Terrible staff terrible employees not a good place to call if you’re worried about your pet.”
“We highly recommend them for your future pet needs.”
“(I was so delighted that I recommended him to numerous colleagues at my high school because he listened and seemed to have Mulan’s well-being in his b…”
“I knew she meant business and I also trusted her instinct.”
“They take great care of our animals, give honest recommendations, and are very reasonable.”
“Smith see my red heeler (Ruby) and I immediately adored her sweet personality with utmost professionalism, so we kept coming for our routine visits a…”
“I always feel listened to and heard, which is not a common thing in veterinary offices.”
People customers mention
Smith28 reviews
Ziegler20 reviews
Ulitchny16 reviews
Vet10 reviews
Goodman9 reviews
Kristine8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sahara Pines Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
Mmartha8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
The vibe in the office is calm and caring. Both my dog and I love it and feel relaxed. I have a healthy pet but like most of our fur family, she gets nervous going to the vet. The staff and docs are knowledgeable, caring and helpful. .😇
Reasonable price
BBob7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We love all the people at the office so nice and friendly. Our dogs like all the doctors and staff.
Reasonable priceLarge animals
RRuth11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
They have been my vet for years. Couldn't find any better🐾💓🐾
It feels good to know you are there for all of my kids. I find it comforting to know you and how you care for them. Thank you 😊
Not sureLarge animals
RRandall9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We return time and time again with the three of our pets. We trust all of the employees at Sahara Pines. From friendly greetings to compassionate care of our pets. Everyone treats our pets just like the family they are to us.i appreciate the way they call them kids!
Reasonable priceService not listed
KKekau8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We took our labradoodle in for a check up as we though she may have a UTI.. As usual Dr Smith was very thorough and friendly and was able to help us. Coco is recovering well. We have used this veterinary practice for many years. They have always been competent and friendly
Reasonable priceService not listed
IIvanLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Amazing people here. Helped me with getting my prescriptions for my dog Odie and just an overall pleasant experience!
The vibe in the office is calm and caring. Both my dog and I love it and feel relaxed. I have a healthy pet but like most of our fur family, she gets nervous going to the vet. The staff and docs are knowledgeable, caring and helpful. .😇
Price assessment: Reasonable price
Response from the owner · 2 years ago
Thank you so much for your heartfelt review! We're thrilled to hear that both you and your dog feel relaxed and cared for at Sahara Pines Animal Hospital. Our team takes great pride in creating a calm and welcoming environment for all our furry patients and their families. Dr. Pennell and the entire staff are dedicated to providing knowledgeable and compassionate care, and it’s wonderful to know that you feel confident in the healthcare your pets receive. We're here for you and your pets through every stage of life. Thank you for trusting us with their care ad for that adorable photo!! 😇🐾
B
Bob May7 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
We love all the people at the office so nice and friendly. Our dogs like all the doctors and staff.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 4 days ago
Hearing that your dogs enjoy their visits and that our team is friendly and welcoming means a lot to us, Bob. We love having your furry family members here at Sahara Pines Animal Hospital. Thank you for sharing your experience!
R
Ruth Anne11 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
They have been my vet for years. Couldn't find any better🐾💓🐾
It feels good to know you are there for all of my kids. I find it comforting to know you and how you care for them. Thank you 😊
Price assessment: Not sure
Services: Large animals
R
Randall Miller9 reviewsiTotal number of Google reviews Randall has written across all businesses on Google Maps, not just this one.
We return time and time again with the three of our pets. We trust all of the employees at Sahara Pines. From friendly greetings to compassionate care of our pets. Everyone treats our pets just like the family they are to us.i appreciate the way they call them kids!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 years ago
We're thrilled to hear that Dr. Goodman made such a positive impression on you from the start. Providing compassionate and attentive care is at the core of what we do, and it's wonderful to know that you felt supported and heard during your visits. Your trust means a great deal to us, and we look forward to continuing to provide excellent care for your furry loved ones. If you ever have any questions or concerns, please don't hesitate to reach out.
K
Kekau Rosehill8 reviewsiTotal number of Google reviews Kekau has written across all businesses on Google Maps, not just this one.
We took our labradoodle in for a check up as we though she may have a UTI.. As usual Dr Smith was very thorough and friendly and was able to help us. Coco is recovering well. We have used this veterinary practice for many years. They have always been competent and friendly
Price assessment: Reasonable price
Services: Service not listed
I
Ivan IsupovLocal Guide · 25 reviewsiTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Amazing people here. Helped me with getting my prescriptions for my dog Odie and just an overall pleasant experience!
Response from the owner · 2 weeks ago
Odie was such a pleasure to have in, Ivan. We're delighted to hear that getting prescriptions was a smooth process and that you had a pleasant experience with us. Thank you for sharing your kind words!
S
Sonny Garcia11 reviewsiTotal number of Google reviews Sonny has written across all businesses on Google Maps, not just this one.
Best bet around. They really helped us out and great pricing. I highly suggest this location for all of your animals health needs. They really take the time to examine if anything is wrong and they care a lot. I’m just upset I didn’t go here sooner. I went to other vets in the past and this place is 100X better
Response from the owner · 2 weeks ago
Feeling like Sahara Pines is 100X better than your past experiences is exactly what we strive for, Sonny. We're glad we could help and that our pricing met your expectations. Thank you for trusting us with your pets' health needs!
R
Ryan Nishihara1 reviewiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Always the best care from Dr. Ziegler and her staff
Price assessment: Great price
Services: Large animals
Response from the owner · 3 weeks ago
Our team is delighted to hear that you always receive the best care from our doctor and staff. Your trust in us means a lot, Ryan. We look forward to continuing to care for your pets.
N
Nikki & Larry Plese5 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Max, my Persian cat, had a bad upper respiratory infection. As a result, my other cats required examination & meds to prevent any further spread in my household. From appointment call to treatment, these folks moved swiftly to get Max & buddies the proper treatment. Thank you all so much for supporting me and my animal family. We love you all!
Price assessment: Great price
Services: Service not listed
Response from the owner · a year ago
Thank you for sharing your review (and that sweet photo)! We’re honored to care for Eli and look forward to keeping every visit as pawsitive as possible. 🐾
M
Mary Converse7 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
This vet. hospital goes above and beyond to ensure your pet is completely cared for. Follow up
Is also above and beyond. Best choice we ever made to take our fur babies here. Love all the drs here!!!
Price assessment: Reasonable price
Services: Large animals, Service not listed
Response from the owner · 7 months ago
Thanks, Mary, for your valuable feedback! We appreciate the opportunity to care for your pets and will always strive to make your visits to Sahara Pines as smooth and pawsitive as possible.
