General contractor · Prescott Valley, AZ · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%76+23.4Momentum penalty60−4Experts Score= 78Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 30 home remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 17%
4.9★★★★★21 Google reviews · 22 photos
95%five-star reviews
4.25★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers generally praise San Felice Building Group for quality craftsmanship, attention to detail, and professional communication during projects like tile installation, fireplace renovations, and exterior updates. Many reviewers highlight the company's reliability, reasonable pricing, and willingness to accommodate specific requests. However, a minority of reviews criticize the handling of concerns, describing communication as stressful due to lengthy explanations regarding additional charges and disputes over installer fault.
Google rating: 4.9 out of 5 from 21 reviews (95% five-star).
Reviews on this page: 21 Google reviews (16 with written comments, 4 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: July 23, 2026.
Service: Home Remodeling Contractor serving Prescott Valley, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other home remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyHome Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.San Felice Building Group, LLC: 84/100 on this factor. Category median: 97.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.San Felice Building Group, LLC: 76/100 on this factor. Category median: 96.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.San Felice Building Group, LLC: 60/100 on this factor. Category median: 100.B
60
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
21 Google reviews we collected
4.9of 5
5 stars2095%
4 stars00%
3 stars00%
2 stars15%
1 star00%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
93%praise
Praise2893%
Complaints27%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results930%
Staff & attitude517%
Price & value517%
Would recommend413%
Communication310%
Speed & response27%
Honesty & trust27%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“San Felice Building Group and the employees they work with are top notch.”
“Communication was great and everyone was professional and courteous.”
“Work was done quickly and price was reasonable for the quality of work that was done.”
“Would recommend to anyone looking to get work done.”
“I'm happy with their work, communication, speed, etc.”
“Excellent work, affordable pricing, clean, courteous and on time.”
“They are very reliable and deliver on their promises.”
People customers mention
Tony3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RhondaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
San Felice Building Group and the employees they work with are top notch. They did a phenomenal job helping us transform our home from "meh" to "WOW!" with this fireplace makover.
Gary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Great to work with, excellent attention to detail, meticulous work & excellent results. They also go the extra mile to accomodate customer requests.
CK5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We hired San Felice Building Group sight unseen, as we were moving here from out of state. Tony showed up and handled everything we needed and oversaw everything that was done. We have called him again for other smaller projects and he is still willing to come by and take care of things for us. He has become a good friend. We are so happy we found him!
Chris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I've enjoyed the privilege of knowing Tony for a long time and I've always been impressed with his work ethic and determination as well as a commitment to quality and willingness to roll his sleeves up and problem solve when needed. I've always believed that construction is not for the faint of heart. If you have…
Dylan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The San Felice’s are awesome. I’ve known and worked with them for a few years on different projects. They are very reliable and deliver on their promises.
Steven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great people and great work. Would recommend to anyone looking to get work done.
Unfortunately, we did not have a good experience. The most stressful part of our project was dealing with Tony. Instead of addressing concerns directly, every conversation became a lengthy explanation of why additional charges were justified or why issues weren't the installer's fault. Communication was absolutely exhausting.
Despite spending considerable time discussing installation details, those instructions were never passed on to the tile subcontractor. He even confirmed that Tony had never communicated them, which resulted in one shower being installed differently than we had agreed. The "mitered" edges have 1/8 joint gaps...kind of defeats the purpose of mitering. We also asked for 1/16 grout joints. We got a variety of sizes. He blames it on my tile selection but we've installed the same tile in other projects and never had that issue. The real issue was that our installation instructions were never communicated to the sub.
I was also charged extra for flooring. According to Tony, he didn't know we had wood subfloors. He thought we were on a slab. This should have been part of his due diligence before bidding. A licensed general contractor should have identified the subfloor during the bidding process, not after the work had begun. It was a bogus change order.
My advice is to get multiple bids, document everything in writing, review installation details directly with the installers yourself, and carefully question every change order. After this experience, we hired other local contractors to finish our remaining projects. They were significantly more reasonably priced, communicated clearly, and completed the work professionally without all the unnecessary drama.
Price assessment: Overpriced
Services: Remodeling
Response from the owner · 2 months ago
Thank you for sharing your feedback. We are disappointed that your final impression of the project differs from the satisfaction you expressed during the work and from the additional projects you asked us to quote throughout the process.
We would like to provide some important context. Each installer received a written assignment detailing the selected tile, orientation, grout-joint size, edge treatment, niche locations, and other installation details. When certain layout preferences changed after installation, we removed and reinstalled portions of two showers at no additional charge, and we understood at that time that the revised work was satisfactory. We did not perceive any feelings of dissatisfaction until after we had to more aggressively pursue payments that were severely delinquent.
The tile was installed using spacers no larger than 1/16 inch. However, the beveled edges and dimensional variation in the selected tile can create the visual appearance of wider or inconsistent grout joints. Some individual 4-inch tiles varied in size by more than 1/16 inch, which also affected alignment and the finished appearance.
The home’s subfloor construction could not be confirmed before demolition because there was no visible crawlspace and the house was surrounded by poured concrete. Once the wood subfloor was exposed, cement board was required for the flooring installation. This additional work was approved before proceeding, and we charged only a discounted portion of the material cost while covering the labor.
We also completed more than $2,000 in additional repairs and accommodations without billing for them. Although we respectfully disagree with several statements in this review, we take the concerns seriously. We are reviewing our communication, documentation, and pricing procedures to ensure that expectations remain clear and that every client feels heard throughout the project.
Rhonda JacobsonLocal Guide · 26 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
San Felice Building Group and the employees they work with are top notch. They did a phenomenal job helping us transform our home from "meh" to "WOW!" with this fireplace makover.
Janese Coleman Blanchard10 reviewsiTotal number of Google reviews Janese has written across all businesses on Google Maps, not just this one.
Great to work with, excellent attention to detail, meticulous work & excellent results. They also go the extra mile to accomodate customer requests.
Response from the owner · 11 months ago
Hi Gary, Thank you so much for the review and thank you for the additional work. We take pride in our work and appreciate you recognizing our work ethic.
CK Horness Sripraphai5 reviewsiTotal number of Google reviews CK has written across all businesses on Google Maps, not just this one.
We hired San Felice Building Group sight unseen, as we were moving here from out of state. Tony showed up and handled everything we needed and oversaw everything that was done. We have called him again for other smaller projects and he is still willing to come by and take care of things for us. He has become a good friend. We are so happy we found him!
Response from the owner · a year ago
Thank you CK. We loved working with you on this project!
Chris Harrison4 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I've enjoyed the privilege of knowing Tony for a long time and I've always been impressed with his work ethic and determination as well as a commitment to quality and willingness to roll his sleeves up and problem solve when needed. I've always believed that construction is not for the faint of heart. If you have to go through it, you're best served to hire a contractor who will relieve those burdens and deliver a great product and smooth process.
Patrick TaylorLocal Guide · 17 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Amazing work from a crew that cares about delivering a quality result!
Response from the owner · a year ago
Thank you Patrick. We really are obsessed with the details and we love what we do. It's so encouraging when our clients recognize the passion that our team has to be the best in Arizona
Dylan Perreira1 reviewiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
The San Felice’s are awesome. I’ve known and worked with them for a few years on different projects. They are very reliable and deliver on their promises.
Response from the owner · a year ago
Thank you Dylan! We stand ready to connect again on the next project
Steven Carrizoza2 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
San Felice Group did a great job updating my house doors, trim, and baseboards. They do quality work and pay attention to details. Work was done quickly and price was reasonable for the quality of work that was done. I'll have them back to do other projects in the future. I'm happy with their work, communication, speed, etc.
