Pet groomer · Springfield, MO · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%35+8.5Value 14%47+6.6Replies to reviews 7%24+1.7Momentum penalty69−3.1Experts Score= 45Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#229 of 240 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 5%
4.6★★★★★60 Google reviews · 7 photos
85%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the staff for their patience, friendliness, and ability to handle difficult or shy dogs, noting that pets often return relaxed and well-groomed. Pricing is generally described as reasonable, though one review cites a discrepancy between the quoted and final cost. Recurring criticisms include rude phone interactions and difficulty securing appointments in a timely manner, with one reviewer also mentioning the shop's appearance and cleanliness.
Google rating: 4.6 out of 5 from 60 reviews (85% five-star).
Reviews on this page: 60 Google reviews (45 with written comments, 6 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: September 11, 2026.
Service: Mobile Dog Groomer serving Springfield, Missouri.
Data from Google, last updated November 3, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Sassy's SpaMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sassy's Spa: 57/100 on this factor. Category median: 86.C
57
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sassy's Spa: 35/100 on this factor. Category median: 82.D
35
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sassy's Spa: 47/100 on this factor. Category median: 96.C
47
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sassy's Spa: 69/100 on this factor. Category median: 100.B
69
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sassy's Spa: 24/100 on this factor. Category median: 53.D
24
Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.6of 5
5 stars5185%
4 stars47%
3 stars00%
2 stars00%
1 star58%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
96%praise
Praise4496%
Complaints24%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
75%fair
Great price125%
Reasonable250%
Overpriced125%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1839%
Quality & results1124%
Price & value613%
Would recommend613%
Speed & response37%
Communication12%
Honesty & trust12%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly and educated staff with reasonable pricing.”
“I have taken my dogs here for years and they always do an amazing job not only with the groom but with my dogs they can be a handful and they handle t…”
“Nice folks, very reasonable prices, and groomer seems to know her stuff.”
“Would recommend this place for anyone needing a great groomer”
“They were super nice and very efficient.”
“Great guys that were easy to work with.”
“Honestly, it was beautiful to watch them both show so much care for every single dog while I was there, each with their own intricacies!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sassy's Spa for 5 kinds of job. Pick one to see what they paid and said.
NoLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Friendly and educated staff with reasonable pricing. They take their time with your pet as per their needs. Definitely reccomend their services.
Great priceDog ear cleaningDog groomingDog flea and tick treatment
TifanieLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Ashley and her husband run an excellent business and I’m grateful that I get to take my dog to them! Ashley showed great care with our goldendoodle and trimmed her up perfectly. Honestly, it was beautiful to watch them both show so much care for every single dog while I was there, each with their own intricacies!…
Dog groomingDog bathing and blow dryDog full service grooming
Keith6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
If not for all of the comments and reviews by looking at this building I would never believed it was actually for pets
AlecLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★
Was told $75 but when I picked up my dog it was $85, hope they enjoy that ten bucks because it’s the last
Overpriced
HollyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love this place! My dogs are excited to go. Owners are great and very patient i wouldn't take my dogs anywhere else!
MadisonLocal Guide · 71 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sassy's SPA is a wonderful place to have your dog groomed. We've been using them for several years and recommended them highly.
Friendly and educated staff with reasonable pricing. They take their time with your pet as per their needs. Definitely reccomend their services.
Price assessment: Great price
Services: Dog ear cleaning, Dog grooming, Dog flea and tick treatment, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Tifanie BlommeLocal Guide · 47 reviewsiTotal number of Google reviews Tifanie has written across all businesses on Google Maps, not just this one.
Ashley and her husband run an excellent business and I’m grateful that I get to take my dog to them! Ashley showed great care with our goldendoodle and trimmed her up perfectly. Honestly, it was beautiful to watch them both show so much care for every single dog while I was there, each with their own intricacies! We’ve already rebooked and can’t wait to see their work again in eight weeks!
Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Keith Wilkerson6 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
I have taken my dogs here for years and they always do an amazing job not only with the groom but with my dogs they can be a handful and they handle them awesome my dogs love going there only place I will take them.
Kristi7 reviewsiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
