iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★598 Google reviews · 24 photos
98%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$986typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite rapid response times, clear communication, and professional conduct for services including leak repairs, water heater replacements, and drain clearing. Recurring themes highlight punctuality and transparent pricing, with many noting the company's ability to diagnose complex issues efficiently. However, some low-star reviews describe significant cost overruns, aggressive upselling of additional repairs, and instances where smaller jobs were declined or deferred to other providers.
Google rating: 5.0 out of 5 from 598 reviews (98% five-star).
Reviews on this page: 598 Google reviews (533 with written comments, 41 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 31, 2026.
Service: Drain Cleaning Service serving Eastvale, California.
Data from Google, last updated November 2, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Scott Cole PlumbingDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott Cole Plumbing: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott Cole Plumbing: 92/100 on this factor. Category median: 92.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott Cole Plumbing: 97/100 on this factor. Category median: 96.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott Cole Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott Cole Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott Cole Plumbing: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
598 Google reviews we collected
5.0of 5
5 stars58698%
4 stars51%
3 stars10%
2 stars31%
1 star31%
Praise vs complaints
Phrases our text analysis found in 533 written reviews
99%praise
Praise1,42799%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4844%
Reasonable5248%
Overpriced22%
Not sure66%
$986+96% vs typical drain cleaning services
Middle half of what 83 customers paid ($292–$2.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32022%
Speed & response32022%
Would recommend23016%
Quality & results22115%
Price & value13710%
Communication1128%
Honesty & trust997%
What customers talk about
We read 533 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend Frank at Scott Cole Plumbing for his professionalism and excellent service.”
“Frank was punctual, communicated clearly throughout the entire process, and always kept me informed.”
“I would highly recommend this company and thank you Phillip.”
“Since I was asking him how to avoid this issue in the future, he gave a couple great recommendations and after doing some research, we decided to move…”
“Had a great experience with Frank from Scott Cole Plumbing!”
“Anthony came out right away and had the leak diagnosed and repaired before anything was damaged.”
“It is rare to find a business this honest and fair, especially when handling an urgent issue on a major holiday.”
“There was no hidden charges added or süpr use extras.”
“Frank was very professional and and kept me informed every step of the way.”
“It’s a pleasure to work with someone who is reliable, responsive, and takes pride in what they do.”
People customers mention
Anthony40 reviews
Jose28 reviews
Ruben23 reviews
Joe20 reviews
Phil19 reviews
Chris13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Scott Cole Plumbing for 8 kinds of job. Pick one to see what they paid and said.
MMikey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Fast response to a leaking pipe, very transparent and respectful, high quality work. Highly recommend!
SStarsLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a leak in our heater and they were able to find the problem and replace the part . Honest and reliable. We recommend to our family member who also used them !
DDebra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★
My experience wasn't as great as some of these posts. Yes they are friendly. Yes the are readily available. I had them out to snake my bathroom and kitchen line for $350. They then told me I needed a kitchen clean out, which cost me $2400. After that they told me I needed either a new kitchen line or epoxy lining…
Paid $2,000+OverpricedService not listed
RRay1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a Halo 5 filtration system installed by Scott Cole Plumbing. Installers Anthony and Matt were very professional and knowledgeable about the system. They found a solution to an unexpected problem to complete the installation. Looking forward to nice clean water! We've used Scott Cole Plumbing before and will continue to do so in the future!
Paid $2,000+Reasonable priceService not listed
VVicki2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We started out to just replace an old toilet, but it turned into a plumbing project as our 70 year-old house had decayed plumbing where the toilet retainer needed to sit and would be quite an expensive job. We had called a well-known company, and was quoted over $5,000. We knew from experience that this was more of…
Paid $2,000+Reasonable priceToilet repair
CChristina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Frank from Scott Cole Plumbing did a great taking care of the master bath sinks flowing again after clearing the stoppers and checking the water pressure. He explained, was very nice and professional. I recommend their services. Thank you so much for taking the time!!!
I highly recommend Frank at Scott Cole Plumbing for his professionalism and excellent service. Frank was punctual, communicated clearly throughout the entire process, and always kept me informed. He showed up when he said he would and did quality work. It’s a pleasure to work with someone who is reliable, responsive, and takes pride in what they do. I highly recommend Frank and Scott Cole Plumbing to anyone looking for dependable, quality plumbing service!
Price assessment: Reasonable price
Services: Water heater repair, Service not listed
Response from the owner · a day ago
Thank you for taking the time to give Frank a huge shoutout for his keeping you included and informed on the entire process of your plumbing repairs
C
Chantale Laurent5 reviewsiTotal number of Google reviews Chantale has written across all businesses on Google Maps, not just this one.
Great service from Phillip Bleau. He did a great job, was on time, and answered all pertinent questions. I would highly recommend this company and thank you Phillip.
Maria R.
Response from the owner · a day ago
Love it! Thank you for taking the time to share your experience with Phil and our company. We truly value your feedback
Y
Yarib Dheming1 reviewiTotal number of Google reviews Yarib has written across all businesses on Google Maps, not just this one.
Had a great experience with Frank from Scott Cole Plumbing! He showed up on time, was super friendly, and really helpful throughout the whole process. You can tell he cares about his work and making sure his customers are taken care of. I really appreciate the great service and will definitely be reaching out to Frank again for future projects. Highly recommend!
Price assessment: Great price
Services: Plumbing leak detection, Faucet repair
Response from the owner · a day ago
Thank you for your very kind words regarding my our company and in particular… Frank himself. We truly value your feedback and Frank is really a value team member who is an example of our values
M
Mikey B1 reviewiTotal number of Google reviews Mikey has written across all businesses on Google Maps, not just this one.
Emergency plumbing issues are our specialty and repairing pipes is what we do! Hahaha. Thank you for taking the time to leave us a review and for your kind words. We are happy that we got you up and running and back to normal life. Thank you again
E
ELVIN OTERO1 reviewiTotal number of Google reviews ELVIN has written across all businesses on Google Maps, not just this one.
My water main was leaking and after attempting to repair it myself and failing miserably I called Scott Cole plumbing and they were able to get someone out within the hour. Frank was very professional and and kept me informed every step of the way. I could not ask for a better experience.
Services: Plumbing pipe repair, Outdoor plumbing system repair
Response from the owner · a week ago
Thank you for taking the time to leave us a review. We are more than happy to assist with completing the repair you had started and we are always here for people who maybe get a little stuck and need a helping hand.
S
Stars Above Balloons Inc.Local Guide · 36 reviewsiTotal number of Google reviews Stars has written across all businesses on Google Maps, not just this one.
We had a leak in our heater and they were able to find the problem and replace the part . Honest and reliable. We recommend to our family member who also used them !
Price assessment: Reasonable price
Price: $800–1,000
Services: Water heater installation, Plumbing leak detection
Response from the owner · a week ago
Thank you for taking the time to leave us a review regarding your water heater issues. I am thankful we have great customers like yourself who are willing to share their experience and always having kind words to say. We hope you have a great rest of your week and thank you for choosing Scott Cole Plumbing
M
Marlen Monzon1 reviewiTotal number of Google reviews Marlen has written across all businesses on Google Maps, not just this one.
Scott Cole Plumbing is absolutely the best. They helped me very last minute with a water regulator that broke. We had no water pressure in our home. We called them at 8pm and they showed up the very next morning. And that’s because I insisted they didn’t have to send someone out at night. We also had a garabage disposal that they installed for us without us having to make a separate appointment for.
They are amazing. Don’t even think of anyone else.
Price assessment: Great price
Services: Plumbing pipe repair
Response from the owner · a week ago
Wow! I can’t say thank you enough for your amazing and super kind words! I am thankful that you share basically your testimony of your experience with our company. We are blessed to have amazing technicians that are all great hearted men thank you again
D
D Shack5 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
I have been using Scott Cole plumbing for a while. I have Scott’s cell phone saved my contacts and anytime I need something, I text him and he responds to me the same second. Follow-through is excellent attention to detail is excellent. Never have to use another plumber again.
Response from the owner · 2 weeks ago
Thank you for your repeat business. We are aware that immediate response and service in less then a hour is important to our customers and something you have been able to rely on since 1999. Thank you for taking the time to leave us a review
E
emma garcia1 reviewiTotal number of Google reviews emma has written across all businesses on Google Maps, not just this one.
Had a toilet flush valve go out. Called up Scott Cole plumbing and they came out within 30 mins same day. Got the job Joe was great!
Price assessment: Reasonable price
Services: Toilet repair
Response from the owner · 2 weeks ago
Love it. We are proud to offer quick service and usually under a hour. We know that your time is valuable and you just want to continue your normal life without plumbing hassles. We have been here doing minor plumbing repairs as well as larger scale projects since 1999
