iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty67−3.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 92 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★281 Google reviews · 24 photos
95%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$468typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Sebastian Moving 4.9 out of 5 based on 281 reviews, with the owner responding to 99% of feedback. Customers frequently praise the company for its punctuality, clear communication, fair pricing, and the professional care crews take with belongings during local and long-distance moves. However, some low-star reviews cite issues with online booking responsiveness, missed appointments, and insufficient loading techniques that left items improperly secured in trucks.
Google rating: 4.9 out of 5 from 281 reviews (95% five-star).
Reviews on this page: 281 Google reviews (216 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 31, 2026.
Service: Packing Service serving O'Fallon, Missouri.
Data from Google, last updated November 6, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Sebastian Moving St LouisPacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sebastian Moving St Louis: 87/100 on this factor. Category median: 89.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sebastian Moving St Louis: 79/100 on this factor. Category median: 82.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sebastian Moving St Louis: 67/100 on this factor. Category median: 86.B
67
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sebastian Moving St Louis: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sebastian Moving St Louis: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sebastian Moving St Louis: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
281 Google reviews we collected
4.9of 5
5 stars26895%
4 stars31%
3 stars31%
2 stars21%
1 star52%
Praise vs complaints
Phrases our text analysis found in 216 written reviews
97%praise
Praise46597%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price754%
Reasonable538%
Overpriced00%
Not sure18%
$468-51% vs typical packing services
Middle half of what 8 customers paid ($124–$692) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12827%
Speed & response10923%
Would recommend9420%
Quality & results7516%
Price & value327%
Communication296%
Honesty & trust102%
What customers talk about
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only was this group of men courteous, they were also very professional.”
“They were strong, efficient and focused while doing everything with a kind and friendly attitude.”
“You all did an outstanding job, and I would definitely recommend your company to anyone looking for a reliable and hardworking moving team.”
“Would not recommend.”
“Great service, super helpful, careful and nice guys!”
“We had a differnt company load our stuff into pods and they were awful, with many of our things broken by their carelessness.”
“Great communicators, friendly, affordable and efficient!”
“Easy to communicate with and sent a great crew to do the work.”
“The crew was friendly, laid-back, and professional in that quiet, competent way that lets you relax and trust the process.”
People customers mention
Adrian9 reviews
Cam5 reviews
Isai3 reviews
Ray3 reviews
Isaac3 reviews
Alex3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sebastian Moving St Louis for 8 kinds of job. Pick one to see what they paid and said.
BBrendaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Not only was this group of men courteous, they were also very professional. I think we're also very friendly and answered any questions that I had.
Paid $500–1,000Great price
SShooLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
My request was for two hours of moving support to unload a storage pod. The two gentlemen that came, are a beautiful representation of the company. They were strong, efficient and focused while doing everything with a kind and friendly attitude. They were very considerate of my walls and flooring.
Paid $1–500Reasonable price
JJerryLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very courteous, took care of our items, answered and listened well to our concerns.
Paid $500–1,000Great price
TTatum2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
10/10 best movers ever! The attention to detail and care can’t be beat. I moved from an apartment to 3rd story walk up. Book them!
Paid $1–500Great price
LLiz6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent moving company! Great communicators, friendly, affordable and efficient!
Paid $1–500Great price
CCraig2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
All three guys that helped with the move were really great. They were all very positive and efficient.
Not only was this group of men courteous, they were also very professional. I think we're also very friendly and answered any questions that I had.
Price assessment: Great price
Price: $500–1,000
Response from the owner · a day ago
Thank you so much, Brenda! We're glad our crew was courteous and professional and took the time to answer your questions along the way. It was a pleasure helping with your move, and we'd be glad to help again anytime. The Sebastian Moving Team
T
Tony M12 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Easy to communicate with and sent a great crew to do the work. They were not able to get everything (4 items) in the truck but I still give credit to the loaders for packing it to the absolute brim. I would use them again.
Price assessment: Great price
Response from the owner · 2 weeks ago
Tony, thank you for the great review and for being so understanding about the full truck. Our crew works hard to make every inch count, and we are glad you noticed how carefully they packed it. We would be happy to help you again on your next move.
The Sebastian Moving Team
T
Teffany Wadley4 reviewsiTotal number of Google reviews Teffany has written across all businesses on Google Maps, not just this one.
A BIG THANK YOU TO THE MOVING CREW! ❤️
I just want to take a moment to express my sincere gratitude to the entire moving crew. You all were absolutely AWESOME! From start to finish, you were professional, respectful, hardworking, and very helpful. You made what could have been a stressful moving experience so much easier for me.
Moving is already an emotional experience, especially with everything life has brought my way, and having a crew like you made such a difference. I truly appreciate the care you took with my belongings, your positive attitudes, and the way you went above and beyond to get the job done.
You all did an outstanding job, and I would definitely recommend your company to anyone looking for a reliable and hardworking moving team.
Thank you all for making my move a great experience! You are truly appreciated, and I pray that God continues to bless each of you and your company with continued success. 🙏🏽❤️
Response from the owner · 2 weeks ago
Teffany, your message truly touched our whole team. We know moving can be an emotional time, and it means so much that our crew's care, respect and positive attitudes helped make yours a little easier. Thank you for your kind words and blessings, and please know we are always here if you ever need us again.
The Sebastian Moving Team
S
Shoo ShooLocal Guide · 16 reviewsiTotal number of Google reviews Shoo has written across all businesses on Google Maps, not just this one.
My request was for two hours of moving support to unload a storage pod. The two gentlemen that came, are a beautiful representation of the company. They were strong, efficient and focused while doing everything with a kind and friendly attitude. They were very considerate of my walls and flooring.
Price assessment: Reasonable price
Price: $1–500
Response from the owner · 3 months ago
Thank you for selecting us to help load your POD! We’re glad Alex and Isaac could put your two hours of moving support to good use.
J
Jerry BranstetterLocal Guide · 20 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Very courteous, took care of our items, answered and listened well to our concerns.
Price assessment: Great price
Price: $500–1,000
Response from the owner · 2 weeks ago
Jerry, thank you for this kind review. Our crew works hard to listen closely and treat every item like their own, so we're glad that came through on your move. We'd be happy to help you again anytime.
The Sebastian Moving Team
T
Tatum Abegg2 reviewsiTotal number of Google reviews Tatum has written across all businesses on Google Maps, not just this one.
10/10 best movers ever! The attention to detail and care can’t be beat. I moved from an apartment to 3rd story walk up. Book them!
Price assessment: Great price
Price: $1–500
Response from the owner · 2 weeks ago
Tatum, a 10/10 from you made our whole crew smile! Carrying everything up to a third story walk up takes real care, and we're thrilled the attention to detail stood out. Thanks for recommending us, and we hope to see you on your next move.
The Sebastian Moving Team
T
Tim Wiggins8 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Fabulous great guys worked very well with you on the move
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Dana, thank you so much! Our guys love working alongside customers to make the day go smoothly, and we're glad you felt that teamwork. Reach out anytime you need a hand in the future.
The Sebastian Moving Team
C
Clay ReevesLocal Guide · 22 reviewsiTotal number of Google reviews Clay has written across all businesses on Google Maps, not just this one.
On time, good crew, nice work is exactly the standard we hold ourselves to, Clay. Thanks for taking a moment to share it. We'd be glad to move you again whenever the time comes.
The Sebastian Moving Team
P
Patricia Emert1 reviewiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
