Physical therapy clinic · Galveston, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%86+24.3Replies to reviews 8%80+6.6Momentum penalty70−3Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#111 of 141 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 21%
5.0★★★★★122 Google reviews · 24 photos
98%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers describe a welcoming atmosphere with friendly, knowledgeable staff who provide clear explanations and adjust treatment to individual needs. Patients frequently note punctual appointments, personalized attention, and effective post-surgical rehabilitation for conditions like hip, shoulder, and knee issues. The primary criticism involves billing difficulties, specifically delayed credit processing and inconsistent communication from the administrative department.
Google rating: 5.0 out of 5 from 122 reviews (98% five-star).
Reviews on this page: 122 Google reviews (70 with written comments, 2 with photos).
Owner responses: the business replied to 70% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Select Physical Therapy - Texas City: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Select Physical Therapy - Texas City: 86/100 on this factor. Category median: 96.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Select Physical Therapy - Texas City: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Select Physical Therapy - Texas City: 80/100 on this factor. Category median: 82.A
80
Bar = this company · dark tick = category median.
Star ratings
122 Google reviews we collected
5.0of 5
5 stars11998%
4 stars11%
3 stars11%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
99%praise
Praise8099%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4556%
Would recommend1316%
Speed & response810%
Communication810%
Quality & results67%
Price & value11%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the friendly desk staff to the therapists, I enjoy my experiences here.”
“I would recommend this group to anyone with physical therapy needs.”
“Im one of the people that get called up immediately for my appointments since my status with this company is on the platinum level.”
“Everything he does is explained and he’s patient if I struggle with something”
“Katy is pleasant and thoroughly cares about patients.”
“Very efficient front desk at scheduling and insurance billing.”
People customers mention
Katy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RobinLocal Guide · 95 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My physical therapy is doing well. My Select Therapy Representative Robina is excellent at what she does. She is strengthening me in ways I did not even imagine. I need this so bad after my complete hip replacement. But I came here, 3 months after my hip replacement I was very weak and one leg longer than the other.…
CLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This place is great! I've never had physical therapy before so I didn't know what to expect. But this place eased my nerves instantly. From the friendly desk staff to the therapists, I enjoy my experiences here. Everyone is great, and Marki has helped me the most, as she usually does my appointments. She is very…
JacobLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This place is awesome. Im one of the people that get called up immediately for my appointments since my status with this company is on the platinum level. Marki is super nice and always eager to help. Ethan runs that place like a well oiled machine. Katy is pleasant and thoroughly cares about patients. I have been…
JeanneLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Very good experience at this facility. Front desk representative was friendly and efficient. My therapist, Ethan, spent a lot of time gathering information and performing diagnostic tests to determine the proper course of therapy for my condition. Highly recommend.
bnwzmomma2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ethan at select in Texas City is wonderful. Everything he does is explained and he’s patient if I struggle with something
Mary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Select physical therapy is a very friendly and enjoyable atmosphere. My physical therapist Katy is knowledgeable and very helpful.
My physical therapy is doing well. My Select Therapy Representative Robina is excellent at what she does. She is strengthening me in ways I did not even imagine. I need this so bad after my complete hip replacement. But I came here, 3 months after my hip replacement I was very weak and one leg longer than the other. We have our work cut out for us looking forward to doing it all with her as my instructor
Response from the owner · a month ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
C CLocal Guide · 25 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
This place is great! I've never had physical therapy before so I didn't know what to expect. But this place eased my nerves instantly. From the friendly desk staff to the therapists, I enjoy my experiences here. Everyone is great, and Marki has helped me the most, as she usually does my appointments. She is very gentle in how she helps rehabilitate me. I appreciate having a place like this to go to for recovery 👍
Response from the owner · 6 months ago
It's always exciting to read such wonderful feedback. We love to hear that we are upholding our commitment to excellence. Thank you for entrusting us with your care, and remember, we're always here for you.
Jacob WolfeLocal Guide · 22 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
This place is awesome. Im one of the people that get called up immediately for my appointments since my status with this company is on the platinum level. Marki is super nice and always eager to help. Ethan runs that place like a well oiled machine. Katy is pleasant and thoroughly cares about patients. I have been treated at this facility for my shoulder 3 times, ankle, knee, back, and soon my wrists. Everyone here needs a raise low key including Konstance.
Response from the owner · 6 months ago
Professional attitudes, compassion, trust and clinical expertise - that's what we promise to deliver. We're glad to hear that our staff's dedication to providing exceptional care and customer service managed to make your time in recovery that much easier. Thank you for your fantastic review.
Jeanne BergerLocal Guide · 13 reviewsiTotal number of Google reviews Jeanne has written across all businesses on Google Maps, not just this one.
Very good experience at this facility. Front desk representative was friendly and efficient. My therapist, Ethan, spent a lot of time gathering information and performing diagnostic tests to determine the proper course of therapy for my condition. Highly recommend.
Response from the owner · 9 months ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Timothy8 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
We are happy to hear about your positive experience while in the care of our excellent therapy team. We'll make sure they are recognized for their great work in your healing process. Thank you for your review.
Kenneth Grimes4 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Have not been a patient long, they are very pleasant atmosphere there
Response from the owner · a year ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
bnwzmomma2 reviewsiTotal number of Google reviews bnwzmomma has written across all businesses on Google Maps, not just this one.
Ethan at select in Texas City is wonderful. Everything he does is explained and he’s patient if I struggle with something
Response from the owner · a year ago
Thank you for your great feedback. Our goal is to use our clinical knowledge and expertise to guide you on your path to recovery. We're glad to hear that you're satisfied with our service and appreciate you entrusting us with your care.
Codi EasterLocal Guide · 19 reviewsiTotal number of Google reviews Codi has written across all businesses on Google Maps, not just this one.
This is just what we like to hear! Our staff is dedicated to providing the best outcomes for our patients. Thank you for your review and entrusting us with your care.
Art AndersonLocal Guide · 13 reviewsiTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
Thank you for your glowing review and entrusting us with your care. Our team is committed to improving the quality of life of our patients. They will love to hear your wonderful feedback!
Tammy Richards7 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Thank you for telling us about your experience. We're always happy to hear about our team's excellent clinical care and customer service. We wish you all the best during your recovery journey!
