Service: Rhinelander Toyota

Oil change service · Rhinelander, WI · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%93+28.6Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 110 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 35 Google reviews · 3 photos
100%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Sep 2025latest review

Service: Rhinelander Toyota at a glance

Google reviewers rate Rhinelander Toyota five stars based on thirty-five reviews, noting that the owner responds to all feedback. Customers frequently praise the staff's friendliness, knowledge, and efficiency during oil changes and other services. Recurring themes include clear communication regarding repairs, helpful diagnostics, and amenities like a courtesy van or waiting area. No significant criticisms appear in the provided excerpts, as all listed reviews are positive.

  • Google rating: 5.0 out of 5 from 35 reviews (100% five-star).
  • Reviews on this page: 35 Google reviews (19 with written comments).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: September 13, 2025.
  • Service: Oil Change Service serving Rhinelander, Wisconsin.

Data from Google, last updated November 2, 2026.

Star ratings

35 Google reviews we collected

  • 5 stars35100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 19 written reviews

  • Praise24100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1042%
  • Quality & results625%
  • Speed & response313%
  • Honesty & trust313%
  • Communication14%
  • Would recommend14%

What customers talk about

We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Glenn and the team are kind, honest, and efficient.”
  • “Thanks for the great service Glenn and the entire Toyota team!”
  • “Fast forward an hour and a half (ish) later, we were driving out the door with new tires and a sense of safety and confidence on the road.”
  • “…alk through of the inspection provided a new level of confidence and trust, that dispels any doubt associated with the stereotypical notion that car…”
  • “Knowledgeable and pleasant staff, explains service necessary, and a great vehicle”
  • “Would highly recommend it!”

People customers mention

  • Dan 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Couldn't be happier with the service I received at Rhinelander Toyota. Glenn and the team are kind, honest, and efficient. The waiting area with kids playroom is a nice bonus.

Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just spoke with Melissa in service regarding an unusual issue. So helpful. Much appreciate her willingness to listen and offer to diagnose further.

BrandyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Always on point! As long as I live in the Northwoods, I'll never take my 4runner anywhere else

Jacki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent experience. Dan was extremely helpful and personable@ Definitely a 5 star organization! Would highly recommend it!!

Battery+ Professionalism
William14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great customer service from Glenn, Tyler, Dan, Josh, Rhodes, Tony and Chad including all the Techs

ChrisLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service is great and Dan in the service center is so very very nice. Thank you for a great service.

Photos

Customer reviews

5.0 ★★★★★ 35 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sarah Willborn4 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Couldn't be happier with the service I received at Rhinelander Toyota. Glenn and the team are kind, honest, and efficient. The waiting area with kids playroom is a nice bonus.

Response from the owner · a year ago

Thanks for the great review of our service team at Rhinelander Toyota, Sarah!

Steve Humblet5 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just spoke with Melissa in service regarding an unusual issue. So helpful. Much appreciate her willingness to listen and offer to diagnose further.

Response from the owner · 5 months ago

Thank you for the kind review! Melissa will be happy to hear your feedback. We’re glad she took the time to listen and help guide you through the issue.

Darrick CousineauLocal Guide · 88 reviewsTotal number of Google reviews Darrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It is Toyota, No other comes even close.

Response from the owner · 2 years ago

Thanks for the kind words, Darrick! We agree ;)

Mike MurphyLocal Guide · 91 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people. Good attitude. Quick service.

Response from the owner · 2 years ago

Thanks Mike!

Brandy RLocal Guide · 24 reviewsTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always on point! As long as I live in the Northwoods, I'll never take my 4runner anywhere else

Response from the owner · 5 months ago

Thanks for the great review, Brandy! We appreciate your loyalty :)

Sandi ReicheltLocal Guide · 31 reviewsTotal number of Google reviews Sandi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Workers are very helpful

Response from the owner · 3 years ago

Thanks for the 5 stars, Sandi!

Robert Sommers10 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and people.

Response from the owner · 4 years ago

Thanks for the 5 star review, Robert!

Jacki Kearney6 reviewsTotal number of Google reviews Jacki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent experience. Dan was extremely helpful and personable@ Definitely a 5 star organization! Would highly recommend it!!

  • Positive: Professionalism
  • Services: Battery
Response from the owner · 5 years ago

Thanks for the 5 star review, Jacki!

William Shober14 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great customer service from Glenn, Tyler, Dan, Josh, Rhodes, Tony and Chad including all the Techs

Response from the owner · 5 years ago

Thanks for the 5 star review, William!

Chris TushoskiLocal Guide · 34 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service is great and Dan in the service center is so very very nice. Thank you for a great service.

Response from the owner · 5 months ago

thanks for the 5 stars, Chris!

Service: Rhinelander Toyota on Google Maps →

Business details