Faith Cho15 reviewsTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLovely experience!! Tatyanna made me feel so comfortable :)
Shaped AF Body & Skin Lounge San Francisco
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%69+16.7Value 14%76+10.7Replies to reviews 7%97+6.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 18 cryotherapy clinicsPosition by Experts Score among all companies we track in this category. · better than 35%
4.8 ★★★★★ 270 Google reviews · 24 photos
95%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review
Shaped AF Body & Skin Lounge San Francisco at a glance
Google reviewers rate the spa 4.8 out of 5 based on 270 reviews, with the owner responding to only 4% of feedback. Clients frequently praise lymphatic drainage, facial sculpting, and buccal treatments for reducing bloating and improving skin texture, noting the calm atmosphere and staff attentiveness. However, some low-star reviews cite inconsistent service quality, aggressive massage pressure causing swelling, and misleading booking or cancellation policies that resulted in unexpected charges.
- Google rating: 4.8 out of 5 from 270 reviews (95% five-star).
- Reviews on this page: 270 Google reviews (240 with written comments, 35 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 19, 2026.
- Service: Cryotherapy Clinic serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Score profile vs other cryotherapy clinics
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shaped AF Body & Skin Lounge San Francisco: 82/100 on this factor. Category median: 85.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shaped AF Body & Skin Lounge San Francisco: 69/100 on this factor. Category median: 80.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shaped AF Body & Skin Lounge San Francisco: 76/100 on this factor. Category median: 85.B
76
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shaped AF Body & Skin Lounge San Francisco: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shaped AF Body & Skin Lounge San Francisco: 97/100 on this factor. Category median: 52.A
97
Bar = this company · dark tick = category median.
Star ratings
270 Google reviews we collected
- 5 stars25695%
- 4 stars21%
- 3 stars00%
- 2 stars41%
- 1 star83%
Praise vs complaints
Phrases our text analysis found in 240 written reviews
- Praise31696%
- Complaints124%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1034%
- Reasonable1655%
- Overpriced27%
- Not sure13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10833%
- Would recommend7423%
- Quality & results5818%
- Communication3812%
- Speed & response206%
- Honesty & trust165%
- Price & value144%
What customers talk about
We read 240 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Consistency matters with this kind of work, and Shaped AF makes it easy to stay consistent.”
“Shaped AF is my go-to for lymphatic drainage, face and body.”
“Can't recommend Shaped AF enough if you're looking for a body-positive, natural, empowering space with a staff that truly cares.”
“Jordan gives thorough, knowledgeable explanations of each technique and is one of the best at explaining what's happening and why.”
“…I did not feel like the treatment was too rough for my fine, easily damaged hair.…”
“Ashley was awesome and walked me through every step”
“The entire team does their best to make you feel comfortable right away, and every massage therapist I’ve seen has been amazing.”
“I’ve been a regular client at ShapedAF for a while now and genuinely LOVE coming here.”
“i was excited to try shaped af but the booking process ended up being really misleading.”
“Even though it’s a bit of a drive for me, it was totally worth it.”
“The service was fine but overpriced for what I received and I won’t return.”
People customers mention
- Kyle 25 reviews
- Dani 24 reviews
- Richard 8 reviews
- Colombian 7 reviews
- Sculpt 6 reviews
- Vika 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Shaped AF Body & Skin Lounge San Francisco for 5 kinds of job. Pick one to see what they paid and said.
Recent reviews
Margaret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love the buccal treatment. As someone who tenses my jaw, I love the relief I get and ky face looks slimmer and less puffy afterwards.
Great priceFacial
SadasiaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Shaped AF is my go-to for lymphatic drainage, face and body. I've been coming for a while now, and Tatyanna is amazing. She takes the time to understand what my body needs and tailors every session to it. I can see real improvement from one visit to the next, and it keeps me coming back. Consistency matters with…
Spa packagesMassage therapy
Sylvia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Marta was great!she explained everything as she went along. Staff is very pleasant and accommodating.
Reasonable priceFacial
Wendy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
First time trying them out and I had the Face Sculpt. Left feeling amazing, I could even feel more airflow through my nasal passages afterward! The staff was so welcoming and genuinely nice. The space is bright, spacious, and very inviting. I’ll definitely be coming back to try another service!
Facial
Joanna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Emma O. is the BEST at facials & buccal massage. She has healing hands- just the right amount of pressure and relaxation. I always feel so much better after a buccal with her.
erin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
LITERALLY, the BEST! I love shaped AF! I have been a member here for almost 2 years and have 0 regrets! I love the variety of services and that they are always bringing on new services. My favorite is the snatches and revived facial, which includes the buccal massage. If you clench or grind your teeth the buccal…
Reasonable priceSkin treatmentsFacialMassage therapy
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Facial | 25 | — |
| Massage therapy | 16 | — |
| Massage | 16 | — |
| Skin treatments | 13 | — |
| Spa packages | 8 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 270 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Margaret Rose Keehan1 reviewTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love the buccal treatment. As someone who tenses my jaw, I love the relief I get and ky face looks slimmer and less puffy afterwards.
- Price assessment: Great price
- Services: Facial
Sadasia McCutchenLocal Guide · 26 reviewsTotal number of Google reviews Sadasia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShaped AF is my go-to for lymphatic drainage, face and body. I've been coming for a while now, and Tatyanna is amazing. She takes the time to understand what my body needs and tailors every session to it. I can see real improvement from one visit to the next, and it keeps me coming back. Consistency matters with this kind of work, and Shaped AF makes it easy to stay consistent. The space is calm and beautiful, the whole team is warm and professional, and the results feel personal to you. If you've been curious about lymphatic drainage, this is the place to start. Ask for Tatyanna!
- Services: Spa packages, Massage therapy
Sylvia Recinos4 reviewsTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMarta was great!she explained everything as she went along. Staff is very pleasant and accommodating.
- Price assessment: Reasonable price
- Services: Facial
Wendy4 reviewsTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time trying them out and I had the Face Sculpt. Left feeling amazing, I could even feel more airflow through my nasal passages afterward! The staff was so welcoming and genuinely nice. The space is bright, spacious, and very inviting. I’ll definitely be coming back to try another service!
- Services: Facial
Josephine HashemiLocal Guide · 15 reviewsTotal number of Google reviews Josephine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShaped AF is such a special find. I've been a client since 2022, and it has changed my body. With consistency the results feel natural and your body responds. Results, results, results each time! The founder is a visionary for SF. I've watched her build something incredibly effective and special. Huge thank you to her for creating this space, which was pioneering when it opened five years ago. Lesly has incredible hands and such genuine care. Her attention to form and technique makes every session effective and tailored. This bodyoddyoddy thanks you! Jordan is so passionate each face, and it shows. Jordan gives thorough, knowledgeable explanations of each technique and is one of the best at explaining what's happening and why. She teaches you too for the long run. Can't recommend Shaped AF enough if you're looking for a body-positive, natural, empowering space with a staff that truly cares. Grateful for this team and what their future holds!
- Services: Spa packages, Facial, Massage therapy
Elisa Eastabrooks1 reviewTotal number of Google reviews Elisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been a regular client at ShapedAF for a while now and genuinely LOVE coming here. I always leave feeling lighter, less bloated, healthier, and noticeably more sculpted. I can see and feel a difference after even one session, but with consistency the results are especially noticeable. I’ve tried several of their different techniques and treatments, and they have all been amazing and effective. Add in their skincare lines and it’s truly the whole package. Emma knows SO much about skincare and always has the best recommendations. And Vika, the owner, is phenomenal. She genuinely cares about her clients, knows her stuff, and has created such a great space. I’m obviously biased because I adore her, but I also keep coming back because the treatments WORK. You’re not only investing in yourself, you’re also supporting a small, local, female-owned business, which makes it even more special. Cannot recommend ShapedAF enough!
- Price assessment: Great price
- Services: Skin treatments, Facial, Massage, Service not listed
Marcela Bini1 reviewTotal number of Google reviews Marcela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe head/scalp spa is great! Definitely will be back.
- Price assessment: Overpriced
- Services: Service not listed
Gena Rosati4 reviewsTotal number of Google reviews Gena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAshley performed my facial. She is awesome as is the entire staff.
- Services: Skin treatments, Facial
Darian Ubogagu10 reviewsTotal number of Google reviews Darian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been going to Shape since they opened almost two years ago, and over the past year, I’ve been working closely with my aesthetician, Emma. Having struggled with acne, hyperpigmentation, and texture my entire life—even as a kid—working with Emma has done absolute wonders for my skin. I get monthly facials here, and she truly takes the time to listen to my skin needs and concerns, providing recommendations and product routines that directly address what I am focused on. She just makes me feel so seen as a client. I also just really love going to Shape overall. I’ve gotten other treatments here too, such as lymphatic drainage massages before big trips or events. Everyone who works there is incredible—special shout-outs to Vika (who will even special order products for me if they aren't available!) and Katrina as well. I’m even a member now because I go so frequently and consistently, but it is 100 times over worth the investment and you can genuinely see the return. You literally cannot go wrong with them!
- Services: Skin treatments
Business details
- Address: 956 Valencia St, San Francisco, CA 94110
- Phone: (415) 360-5219
- Website: shapedaf.com
- Service area: San Francisco, CA