mariah daniels6 reviewsTotal number of Google reviews mariah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and quick
Shiloh Auto Repair & Tires
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%23+1.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 49 tire repair shopsPosition by Experts Score among all companies we track in this category. · better than 83%
4.9 ★★★★★ 603 Google reviews · 21 photos
97%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Shiloh Auto Repair & Tires at a glance
Google reviewers rate Shiloh Auto Repair & Tires 4.9/5 based on 603 reviews, highlighting efficient service, fair pricing, and clear communication for repairs like engine work, AC systems, and state inspections. However, a small number of low-star reviews describe unresolved mechanical issues, unexpected diagnostic fees, and perceived rudeness during vehicle pickup. The owner has not replied to any customer reviews.
- Google rating: 4.9 out of 5 from 603 reviews (97% five-star).
- Reviews on this page: 603 Google reviews (521 with written comments, 16 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 30, 2026.
- Service: Tire Repair Shop serving Garland, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shiloh Auto Repair & Tires: 93/100 on this factor. Category median: 82.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shiloh Auto Repair & Tires: 90/100 on this factor. Category median: 74.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shiloh Auto Repair & Tires: 100/100 on this factor. Category median: 97.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shiloh Auto Repair & Tires: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shiloh Auto Repair & Tires: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shiloh Auto Repair & Tires: 23/100 on this factor. Category median: 62.D
23
Bar = this company · dark tick = category median.
Star ratings
603 Google reviews we collected
- 5 stars58797%
- 4 stars61%
- 3 stars10%
- 2 stars10%
- 1 star81%
Praise vs complaints
Phrases our text analysis found in 521 written reviews
- Praise80098%
- Complaints142%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4373%
- Reasonable1424%
- Overpriced12%
- Not sure12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude17622%
- Speed & response16721%
- Quality & results15419%
- Would recommend11314%
- Price & value9912%
- Honesty & trust759%
- Communication304%
What customers talk about
We read 521 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick and very helpful service and talk to Zaid he very understanding”
“The customer service is terrible, the attitudes are unprofessional, and the mechanic acts like he doesn’t even want to do his job.”
“Zaid was very helpful it was in and out very efficient!”
“Zaid at Shiloh Auto Repair is so wonderful and helped when i was in a big bind he’s honest and does a great job on cars… im so grateful and appreciative!”
“THE WORST EXPERIENCE EVER!”
“Definitely would recommend coming here reasonable price and very nice and swift.”
“I would NEVER buy another car from this dealership, and I would not recommend them to anyone.”
“Affordable prices, and he took great care of my car.”
“…start learning at least basic information cause you can easily get ripped off or worse your car sabotaged.…”
“Customer service is Amazing and they are trust worthy.”
“They are very dishonest and if you don't know what's going on with your car or are you a woman they will take advantage of you I do not recommend anyo…”
“Payed for the repairs , and the car was out in a week the owner was sweet and kept me updated from start to finish!”
People customers mention
- Zaid 56 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Shiloh Auto Repair & Tires for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Quionna13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My sister talked about this shop and the owner soooo much I had to come and check them out. Customer service is Amazing and they are trust worthy. Please come check them out the next time you need any auto repair.
Great priceService not listed
kisha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Zaid at Shiloh Auto Repair is so wonderful and helped when i was in a big bind he’s honest and does a great job on cars… im so grateful and appreciative!!!!! Please give him a chance great person!!!!
Great price
ShashankLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Good work by Zaid. I highly recommend him! Affordable prices, and he took great care of my car.
Reasonable price
Nate2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a engine problem was told from a different mechanic it would cost me 7k to replace I lost all hope on my car getting fixed 2 months just sitting at my home until I was told to come visit this place ! Payed for the repairs , and the car was out in a week the owner was sweet and kept me updated from start to finish!
Great priceTransmission
Christian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They helped get shattered glass from my trunk door that was left over from previous owner. Also helped get the cap on my oil filter off after it was hard stuck. Great customer service
General repairs & maintenanceOil change
Nakailyus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Customer service is second to none, great shop and the mechanics did a wonderful job and are very polite. 10 stars!!!
Great priceAuto engine tuning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 29 | — |
| Oil change | 26 | — |
| Auto engine diagnostic | 16 | — |
| Electrical repair | 15 | — |
| Transmission | 15 | — |
| Tires | 14 | — |
| Engine repair | 13 | — |
| Steering & suspension repair | 11 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 603 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Deon Hudson5 reviewsTotal number of Google reviews Deon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and considerate
Quionna Brooks13 reviewsTotal number of Google reviews Quionna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy sister talked about this shop and the owner soooo much I had to come and check them out. Customer service is Amazing and they are trust worthy. Please come check them out the next time you need any auto repair.
- Price assessment: Great price
- Services: Service not listed
James Matsks1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTHE WORST EXPERIENCE EVER! I’m 20 years old, and this has been nothing but a headache. The SAME DAY I got my car, something was already wrong with it. I took it back to the mechanic, and he claimed he fixed the problem, but my car was STILL having issues. It hasn’t even been a WEEK, and I’ve already had to worry about paying for parts on a car I just bought! I put $1,600 DOWN on this car, and this is how I’m being treated? This is my transportation to work. How am I supposed to get to work, make my payments, and keep up with bills when the car I JUST purchased isn’t working properly? The customer service is terrible, the attitudes are unprofessional, and the mechanic acts like he doesn’t even want to do his job. It feels like they care more about getting their money than making sure their customers leave with a reliable vehicle. I’m 20, trying to handle my responsibilities, and this experience has made everything harder than it needs to be. I would NEVER buy another car from this dealership, and I would not recommend them to anyone. Save yourself the headache!
- Price assessment: Overpriced
Terry Meneweather2 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick and very helpful service and talk to Zaid he very understanding
kisha Benjamin6 reviewsTotal number of Google reviews kisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZaid at Shiloh Auto Repair is so wonderful and helped when i was in a big bind he’s honest and does a great job on cars… im so grateful and appreciative!!!!! Please give him a chance great person!!!!
- Price assessment: Great price
Jamika Scott1 reviewTotal number of Google reviews Jamika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service very fast and too the point. No run around straight business
- Price assessment: Great price
- Services: Electrical repair
Olivia Fairfield4 reviewsTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service
ShashankLocal Guide · 13 reviewsTotal number of Google reviews Shashank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood work by Zaid. I highly recommend him! Affordable prices, and he took great care of my car.
- Price assessment: Reasonable price
Gracious Amaechi2 reviewsTotal number of Google reviews Gracious has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest reworks in the city
- Price assessment: Reasonable price
- Services: Electrical repair
Business details
- Phone: (469) 782-0069
- Service area: Garland, TX