Plastic surgery clinic · Carbondale, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%77+21.7Replies to reviews 8%43+3.5Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 18 cryotherapy clinicsiPosition by Experts Score among all companies we track in this category. · better than 18%
4.7★★★★★151 Google reviews · 8 photos
90%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SIH Dermatology and Plastic Surgery 4.7 out of 5 based on 151 reviews, with the owner responding to 41 percent of them. Patients frequently cite punctual appointments, thorough explanations, and friendly staff during dermatology treatments, cosmetic procedures, and minor surgeries. However, some low-star reviews criticize brief consultation times, high costs, and administrative issues such as billing errors, rescheduling delays, and perceived rudeness from reception staff.
Google rating: 4.7 out of 5 from 151 reviews (90% five-star).
Reviews on this page: 151 Google reviews (95 with written comments, 1 with photos).
Owner responses: the business replied to 41% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyCryotherapy Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SIH Dermatology and Plastic Surgery: 79/100 on this factor. Category median: 85.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SIH Dermatology and Plastic Surgery: 77/100 on this factor. Category median: 80.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SIH Dermatology and Plastic Surgery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SIH Dermatology and Plastic Surgery: 43/100 on this factor. Category median: 52.C
43
Bar = this company · dark tick = category median.
Star ratings
151 Google reviews we collected
4.7of 5
5 stars13690%
4 stars53%
3 stars11%
2 stars00%
1 star96%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
94%praise
Praise9794%
Complaints66%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3837%
Quality & results2524%
Would recommend2322%
Speed & response99%
Communication66%
Honesty & trust22%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hal Lewis is extremely professional and highly knowledgeable in the field of Dermatology .”
“Will be going somewhere else Receptionist very rude”
“She explained everything thoroughly and answered all questions.”
“Terrible customer service.”
“I highly recommend having your first skin care rejuvenation with her.”
“Dr Webb made me feel at ease within minutes of meeting her at my consult.”
“She took the time to explain every step of the procedure, but more importantly, she took time to get to know me, and that means A LOT.”
“I love how she talks through all options and gives full information up front ☺️”
People customers mention
Webb19 reviews
Lewis14 reviews
Celeste8 reviews
Amy7 reviews
Karamanos4 reviews
Dinga3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDora5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I was seen by the nurse within 5 minutes of my arrival. Jill, NP came in promptly. She explained everything thoroughly and answered all questions. I highly recommend her.
CChristina7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
SIH Dermatology & Plastic Surgery are FANTASTIC!!! Dr. Kelly Webb is a fantastic surgeon.
She has removed a birthmark off my eyelid and you can’t even tell anything was done. There is no scar. She did a panniculectomy on me in January and did a fabulous job!!!
Jill and all her and Kelly’s nurses are absolutely the…
RRosemary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
The doctor, nurses and staff treated me with respect. They were courteous and very kind to me.
Exceptional service.
PPamela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very professional and thorough. I would say they’re a caring and experience team.
NNina8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had several precancerous spots burned off. Procedure went well. Dr. Lewis is wonderful! His nurse was very helpful. Receptionist(s) were very sweet. Very good experience!
AAllen9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
SIH dermatology department is the best I had great service the best doctor done a wonderful job. She was great. I would recommend them any day. I give them five star rating.
I was seen by the nurse within 5 minutes of my arrival. Jill, NP came in promptly. She explained everything thoroughly and answered all questions. I highly recommend her.
Response from the owner · a week ago
Thank you for sharing this! We'll be sure this kind feedback is passed along to our team. We're so glad you had a great experience with us.
C
Christina Franklin7 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
SIH Dermatology & Plastic Surgery are FANTASTIC!!! Dr. Kelly Webb is a fantastic surgeon.
She has removed a birthmark off my eyelid and you can’t even tell anything was done. There is no scar. She did a panniculectomy on me in January and did a fabulous job!!!
Jill and all her and Kelly’s nurses are absolutely the best!!
That whole office is truly amazing!! They go above and beyond for their patients!!
The ladies at the front checking patients in and out are fabulous!! I always do my check in on MyChart and they see me coming through the door. “ Hi Christina, you’re all checked in!!”
SIH needs to do their best to make sure this medical practice never leaves Carbondale!! They have been really good to me!!!
Response from the owner · 3 weeks ago
Thank you so much for sharing this. We're glad to hear your experience with us was a positive one, and we'll pass your kind words along to our team.
J
JADA WRIGHTLocal Guide · 2 reviewsiTotal number of Google reviews JADA has written across all businesses on Google Maps, not just this one.
Thank you for the wonderful review. We're proud of our team and grateful you had a great experience to share. Your kind words are sincerely appreciated.
R
Rosemary Baker6 reviewsiTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
The doctor, nurses and staff treated me with respect. They were courteous and very kind to me.
Exceptional service.
Response from the owner · 3 weeks ago
Thank you for the kind words — we're so glad your experience with us was a positive one. Feedback like this means a lot to our team, and we truly appreciate you taking the time to share it.
P
Pamela Newell1 reviewiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Had several precancerous spots burned off. Procedure went well. Dr. Lewis is wonderful! His nurse was very helpful. Receptionist(s) were very sweet. Very good experience!
Response from the owner · 3 weeks ago
Thank you for sharing this! We'll be sure this kind feedback is passed along to our team. We're so glad you had a great experience with us.
M
Michael Davis2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
SIH dermatology department is the best I had great service the best doctor done a wonderful job. She was great. I would recommend them any day. I give them five star rating.
Response from the owner · a month ago
Thank you for the kind words — we're so glad your experience with us was a positive one. Feedback like this means a lot to our team, and we truly appreciate you taking the time to share it.
P
Patti Kirkpatrick10 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Dr Webb and her staff are awesome! They make you feel at ease, share their knowledge!
Response from the owner · a month ago
Thank you for the wonderful review. We're proud of our team and grateful you had a great experience to share. Your kind words are sincerely appreciated.
