Septic system service · Salem, VA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★138 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$346typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the company five stars based on 138 reviews, with the owner responding to 84 percent of feedback. Customers frequently praise the team for punctuality, rapid emergency response, and clear communication regarding septic pumping, drain cleaning, and system inspections. Pricing is generally described as reasonable, and staff are noted for their professionalism and thoroughness. One low-star review alleges misleading inspection results and inflated costs, though this isolated complaint contrasts with the overwhelmingly positive consensus regarding service reliability and integrity.
Google rating: 5.0 out of 5 from 138 reviews (99% five-star).
Reviews on this page: 138 Google reviews (123 with written comments, 7 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 12, 2026.
Service: Septic Tank Service serving Salem, Virginia.
Data from Google, last updated October 27, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companySeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sink's Septic & Drain Services: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sink's Septic & Drain Services: 95/100 on this factor. Category median: 87.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sink's Septic & Drain Services: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sink's Septic & Drain Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sink's Septic & Drain Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
–
Bar = this company · dark tick = category median.
Star ratings
138 Google reviews we collected
5.0of 5
5 stars13799%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
98%praise
Praise27198%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price450%
Reasonable450%
Overpriced00%
Not sure00%
$346-19% vs typical septic tank services
Middle half of what 4 customers paid ($277–$562) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7126%
Would recommend6122%
Staff & attitude5419%
Price & value3513%
Quality & results2910%
Honesty & trust155%
Communication124%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick response, on time, knowledgeable and professional also nice clean equipment.”
“I highly recommend Sink's Septic and Drain Service.”
“The job was done professionally and Sink's took time to answer all our questions.”
“They were quick, affordable and have great communication.”
“They identified the issue and resolved it fast and did an awesome job.”
“Trust them fully to do the job and do it correctly and with integrity.”
“Very friendly and clear in communication, and did what they said they would for a reasonable price.”
People customers mention
Chad12 reviews
Sinks6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sink's Septic & Drain Services for 5 kinds of job. Pick one to see what they paid and said.
Mistie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Highly recommend!! Chad Sink came out on short notice and helped find our septic to drain it. He was courteous, helpful, understanding and professional!! We will definitely be using this company for future needs!! 🙌
Keith9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Brian & Caleb got my septic running very quickly. They came back later to install a riser. They arrived when they said they would and quickly completed a repair on the septic line and the riser install. I got quick response for initial problem and on time follow up for additional work.
Paid $1,000+Reasonable priceSewer repair
Letisha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Fantastic, professional company. My water was backing up in my basement so I called Sinks to see when they would be available to pump out my septic and he came the very next morning. Estimated time between 0830-0900 and 0845 he got here, pumped the septic, unclogged a pipe and was done by 0912. Super nice guy and highly recommend!
Had an emergency and Chad was here earlier than expected. Pumped the tank and then snaked the line. He worked hard and fast and was very kind. Highly recommend !!!
Price assessment: Great price
Services: Sewer repair
Response from the owner · 2 weeks ago
It was a pleasure working for you and thank you for a 5 star review.
Missy Reed3 reviewsiTotal number of Google reviews Missy has written across all businesses on Google Maps, not just this one.
After reading all the reviews we can say we understand why Sink's five star rating. We had Sink's pump our tank, and come back again to clean out the clogged drain field lines and replace the deteriorating distribution box. The job was done professionally and Sink's took time to answer all our questions. Highly recommend. - Matthew Reed
Services: Drain cleaning, Sewer repair
Whitney Mertens7 reviewsiTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
We woke up yesterday to a "bubbly" toilet, after determining there wasn't a clog, we checked the septic and it was beginning to overflow. After calling a few companies, Sink Septic was the first to answer and be available. They were here bright and early today, a holiday (July 4th). We greatly appreciate the availability, punctuality, and service we were provided! We will definitely use them for our needs in the future! Highly recommend!
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thanks for the 5 stars. Glad we could help you out.
CP MannLocal Guide · 56 reviewsiTotal number of Google reviews CP has written across all businesses on Google Maps, not just this one.
Quick response, on time, knowledgeable and professional also nice clean equipment.
Everything you need from a septic and drain service.
I highly recommend Sink's Septic and Drain Service.
AnnElizabeth Adams4 reviewsiTotal number of Google reviews AnnElizabeth has written across all businesses on Google Maps, not just this one.
I would give them a 10 star review. Rapid response, punctual, knowledgeable, courteous. Excellent service. Would highly recommend them. They went beyond to take care of my situation. Answered every question and gave a great explanation of my septic system.
I love that they are Family owned.
Thank you to my outstanding crew of Brian, Caleb and RJ.
Response from the owner · 4 months ago
Thanks for leaving a review. We appreciate it!
Mistie Montgomery6 reviewsiTotal number of Google reviews Mistie has written across all businesses on Google Maps, not just this one.
Highly recommend!! Chad Sink came out on short notice and helped find our septic to drain it. He was courteous, helpful, understanding and professional!! We will definitely be using this company for future needs!! 🙌
Price assessment: Great price
Price: $300–400
Services: Drain cleaning, Sewer repair
Response from the owner · 5 months ago
Thanks for the five star review.
Susan Payne5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Brian & Caleb got my septic running very quickly. They came back later to install a riser. They arrived when they said they would and quickly completed a repair on the septic line and the riser install. I got quick response for initial problem and on time follow up for additional work.
Price assessment: Reasonable price
Price: $1,000+
Services: Sewer repair
KeenFox Repairs-LLCLocal Guide · 70 reviewsiTotal number of Google reviews KeenFox has written across all businesses on Google Maps, not just this one.
Great group of folks here! They go above and beyond! Honest and fair! They responded promptly to one of our customers who was a single mom. She had a major septic back up in a really awkward location on a hillside property. They identified the issue and resolved it fast and did an awesome job. Really appreciate yall!
Price assessment: Great price
Dorenda Dodge11 reviewsiTotal number of Google reviews Dorenda has written across all businesses on Google Maps, not just this one.
Sink Septic Service just took care of our septic tank and field. They were extremely personable, efficient and professional. I can highly recommend them.