Appliance repair service · Jeffersonville, IN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%97+23.5Value 14%87+12.3Replies to reviews 7%46+3.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 53%
4.9★★★★★168 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
49%reviews answered by the owner
$136typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers praise Skaggs Appliance for punctual arrivals, clear communication, and knowledgeable technicians who explain repairs and costs upfront. Reviews highlight efficient service for washers, dryers, and refrigerators, with some noting same-day scheduling. A recurring criticism involves high travel fees and perceived lack of transparency regarding these charges.
Google rating: 4.9 out of 5 from 168 reviews (95% five-star).
Reviews on this page: 168 Google reviews (121 with written comments, 1 with photos).
Owner responses: the business replied to 49% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Skaggs Appliance LLCAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Skaggs Appliance LLC: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Skaggs Appliance LLC: 97/100 on this factor. Category median: 87.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Skaggs Appliance LLC: 87/100 on this factor. Category median: 97.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Skaggs Appliance LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Skaggs Appliance LLC: 46/100 on this factor. Category median: 99.C
46
Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
4.9of 5
5 stars16095%
4 stars64%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
98%praise
Praise23098%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
$136-50% vs typical appliance repair
Middle half of what 3 customers paid ($118–$210) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8235%
Speed & response4419%
Quality & results4017%
Would recommend2511%
Communication209%
Honesty & trust136%
Price & value104%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were attentive and very professional and helpful.”
“Service tech was very knowledgeable and efficient and went the extra mile to make sure everything was working.”
“Brad from Skaggs did an excellent job repairing our dryer.”
“I now have an appliance repair company that I can trust and 100% recommend to others.”
“I truly appreciate the communication and service received.”
“I feel their service personnel are honest and not trying to upsell any other service.”
“Jeremy was very friendly, thorough and fair in his assessment of the problem.”
“Repairman found problem with dishwasher quickly, but charges were a bit pricey.”
People customers mention
Jeremy10 reviews
Gary5 reviews
Queen4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Skaggs Appliance LLC for 1 kind of job. Pick one to see what they paid and said.
Andy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Skaggs helped my folks repair a clothes washer. They were attentive and very professional and helpful. When you need repairs done right, give them a call!
Paid $200–250Great priceWashing machine repair
Betty9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I have an older dishwasher that was leaking. Called Skaggs Appliance for a service call. The person that I spoke with was very pleasant and helpful. Call was made in a very timely manner.
Arrived on time. Bill made sure that it was level and working. Next time I used it it leaked again. I called back and a…
Skaggs helped my folks repair a clothes washer. They were attentive and very professional and helpful. When you need repairs done right, give them a call!
Price assessment: Great price
Price: $200–250
Services: Washing machine repair
Response from the owner · 3 months ago
Hi Andy,
Thank you for the great review! We're so glad we could help your folks with their washer repair and that our team provided attentive, professional service. We truly appreciate your recommendation and your support. If you ever need us again, we're just a call away!
Barbara Yates4 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Brad from Skaggs did an excellent job repairing our dryer. Came the day I called. Repaired quickly, Works great now. Was so professional and extremely nice man. GREAT JOB.
Services: Dryer repair
Response from the owner · 8 months ago
Hi Barbara,
Thank you for the wonderful review! We’re so glad Brad was able to come out the same day, repair your dryer quickly, and get it working great again.
We truly appreciate your kind words about his professionalism and friendliness. That’s exactly the level of service we strive for at Skaggs Appliance Service. If you ever need us again, we’re just a call away!
Deborah Meehan8 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Excellent service provided by technician David for my daughter and myself. I now have an appliance repair company that I can trust and 100% recommend to others.
Price assessment: Great price
Services: Washing machine repair
Response from the owner · 8 months ago
Hi Deborah,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that David provided excellent service for both you and your daughter and that he earned your trust. Knowing you feel confident recommending Skaggs Appliance Service to others truly means a lot to our team.
We appreciate you choosing Skaggs Appliance Service and look forward to helping you again whenever you need us!
Betty Ritter9 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
I have an older dishwasher that was leaking. Called Skaggs Appliance for a service call. The person that I spoke with was very pleasant and helpful. Call was made in a very timely manner.
Arrived on time. Bill made sure that it was level and working. Next time I used it it leaked again. I called back and a service call was within a few days. This time we talked about loading after he checked it out.
I have run it twice since with no leaking.
I would definitely recommend Skaggs Appliance and will most certainly use them again if needed.
Price assessment: Reasonable price
Price: $100–150
Services: Dishwasher repair
Response from the owner · 9 months ago
Hi Betty,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We truly appreciate you sharing your experience.
We’re glad to hear that from your first call, our team was pleasant, helpful, and timely, and that Bill was able to get everything checked over and properly leveled. We also appreciate you reaching back out when the dishwasher leaked again—taking the time to return, recheck the unit, and talk through proper loading is exactly the kind of thorough service we aim to provide, especially with older appliances. It’s great to hear that it’s been running without leaks since then.
Thank you for recommending Skaggs Appliance and for trusting us with your repairs. We’ll be happy to help anytime you need us again.
Mark3 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I truly appreciate the communication and service received. I feel their service personnel are honest and not trying to upsell any other service. Thank you for getting my dishwasher functioning again.
Nathan Fike1 reviewiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
It's a pleasure to have someone who knows what they are doing in your home, recommend these people to anyone. Highest quality work nice people willing to do what it takes to get the job done right.
Kelly Hostutler14 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
