iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 9 sewer servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★478 Google reviews · 24 photos
95%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
$593typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Skooters Plumbing for punctual arrivals, clear communication, and thorough explanations of repairs, including water heater installations and drain cleaning. However, several reviews criticize the company for high pricing that exceeds competitor quotes, a lack of itemized invoices, and unexpected fees for estimates or additional parts.
Google rating: 4.9 out of 5 from 478 reviews (95% five-star).
Reviews on this page: 478 Google reviews (404 with written comments, 4 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: October 22, 2026.
Service: Sewer Service serving Fargo, North Dakota.
Data from Google, last updated October 25, 2026.
Score profile vs other sewer services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companySewer Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Skooters Plumbing & Drain Cleaning: 85/100 on this factor. Category median: 84.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Skooters Plumbing & Drain Cleaning: 75/100 on this factor. Category median: 75.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Skooters Plumbing & Drain Cleaning: 100/100 on this factor. Category median: 94.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Skooters Plumbing & Drain Cleaning: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Skooters Plumbing & Drain Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Skooters Plumbing & Drain Cleaning: 31/100 on this factor. Category median: 40.D
31
Bar = this company · dark tick = category median.
Star ratings
478 Google reviews we collected
4.9of 5
5 stars45395%
4 stars71%
3 stars20%
2 stars51%
1 star112%
Praise vs complaints
Phrases our text analysis found in 404 written reviews
98%praise
Praise87798%
Complaints212%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3138%
Reasonable4151%
Overpriced22%
Not sure79%
$593+55% vs typical sewer services
Middle half of what 63 customers paid ($379–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response22125%
Staff & attitude20923%
Quality & results14816%
Would recommend14816%
Price & value708%
Communication657%
Honesty & trust374%
What customers talk about
We read 404 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have had them twice for two different issues and were very timely and very knowledgeable in what they do.”
“The service was outstanding and everyone was so kind.”
“Skooters Plumbing is EXTREAMLY rude and poor customer service!”
“Cody and Colby did a great job cleaning the floor drain and repairs They were polite and explained everything”
“Today we had water leakage in water heater not working properly.”
“Honestly very reliable company, both the Kolbys treated me with great respect i would definitely recommend them.”
“I do not recommend them to work on anything, way over priced.”
“The pricing was fair and transparent, with no surprise charges.”
“Wasn’t overpriced compared to other companies.”
“I appreciate them taking the time to explain everything and the price points.”
“Skooters Plumbing would never answer our calls, voicemails or text messages and did not come out to fix their issue.”
“They explain the process, gave upfront pricing, and didn’t try to upsell anything unnecessary.”
People customers mention
Scooter17 reviews
Brent14 reviews
Scooters12 reviews
Johnny12 reviews
Kolby8 reviews
Cody8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Skooters Plumbing & Drain Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Sandy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Very good company to work for. I have had them twice for two different issues and were very timely and very knowledgeable in what they do. Very reasonably priced. They came exactly when they said they would be here, at my convenience.
JeffLocal Guide · 3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Called Skooters for problems at different buildings two nights in s row. Skooter did us a solid getting us up and running again!
EthanLocal Guide · 83 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Suprised by something that hasn't he opened in a long time, something was overlooked and they came back and just made it right! Super grateful and impressed! It was great, I actually got a price range on the project before they came out and visited. They were done in about 30 minutes, much quicker than I expected. Definitely recommend!
Paid $200–400Reasonable pricePlumbing leak repair
steve2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kolby replaced an outside faucet that had burst. Was professional, friendly and cleaned up after he was done. Was in a tough spot, inside a corner cabinet.
David11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Harley is a high quality technician. Knew exactly what was wrong and quickly replaced the damaged faucet.
Harley walked me through every step and Insured I understood.
I would definitely recommend Harley and Skooters Plumbing
GREAT WORK
HAPPY CUSTOMER 😊
Paid $200–400Great price
Simi11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Awesome and quick service! Needed a water filtration system installed for our restaurant business, and Cody did an awesome job. Definitely recommend!
Very good company to work for. I have had them twice for two different issues and were very timely and very knowledgeable in what they do. Very reasonably priced. They came exactly when they said they would be here, at my convenience.
Price assessment: Not sure
Price: $400–600
Services: Drain cleaning, Plumbing pipe repair
Response from the owner · 6 years ago
Thank you for the review and your business. We really appreciate it.
Sarah GackleLocal Guide · 26 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Skooter's did an amazing job for me. They spent a long time at my house and never rushed a thing. They worked with me on the price and set up a payment plan I could actually handle. The service was outstanding and everyone was so kind. I am really grateful for how they treated me. Highly recommend.
Cody and Brent did a fantastic job. I appreciate them taking the time to explain everything and the price points. We have used Skooters in the past and they also did an amazing job!! Excellent service and prices.
Services: Drain cleaning
Response from the owner · 3 weeks ago
Hi, Jessica. Thanks for taking the time to share your positive experience. We truly appreciate it!
Ethan ZaunLocal Guide · 83 reviewsiTotal number of Google reviews Ethan has written across all businesses on Google Maps, not just this one.
Suprised by something that hasn't he opened in a long time, something was overlooked and they came back and just made it right! Super grateful and impressed! It was great, I actually got a price range on the project before they came out and visited. They were done in about 30 minutes, much quicker than I expected. Definitely recommend!
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing leak repair
Response from the owner · 3 weeks ago
Hi, Ethan. We appreciate the kind words and are glad we could provide you with a positive experience!
Ginny Ellenson5 reviewsiTotal number of Google reviews Ginny has written across all businesses on Google Maps, not just this one.
Kolby replaced an outside faucet that had burst. Was professional, friendly and cleaned up after he was done. Was in a tough spot, inside a corner cabinet.
Price assessment: Not sure
Price: $400–600
Services: Plumbing pipe repair, Faucet repair
Response from the owner · 3 weeks ago
Hi, Steve. We are thrilled to learn that you had a positive experience with us!
Brigette Boutain3 reviewsiTotal number of Google reviews Brigette has written across all businesses on Google Maps, not just this one.
Skooter’s Plumbing sent Kolby and Kolby to install our new water heater. What a terrific job they did….efficient, neat, polite, professional, and knowledgeable. It was fun watching them work and great getting to know them. Skooter’s plumbing has two good workers there, and the price was the lowest in all the quotes we received!
Sharon
Price assessment: Great price
Services: Water heater installation
Response from the owner · a month ago
Hi, Susan. We appreciate the kind words and are glad we could provide you with a positive experience!
