I found Kay from a previous review . I told her that I wanted a one-hour massage. She explained that she only accepts clients by appointment and does not allow walk-ins. I asked how to make a booking, and she told me that appointments could only be made directly through her. I booked a one-hour full-service session for $220, and she requested payment through Chime. I was a little nervous at first, but I made the payment anyway. A few minutes later, she sent me a receipt and invoice showing all the details of my service, along with an approval code. I asked her how the code worked, and she explained everything to me. When I arrived at the spa, I understood the importance of the code. I saw another customer who did not have an approval code and was not allowed inside. I felt bad for him and asked what happened. He said he didn’t know appointments were required and thought he could simply walk in. He was disappointed because he had to go back home and book an appointment first. I then provided my approval code and was allowed in. Kay had already prepared the room and was waiting for me. Everything was very professional, and I had a great experience. I will definitely visit again.
Smile Massage & Spa
Smile Massage & Spa at a glance
Google reviewers report high satisfaction with massage quality, noting effective tension relief and friendly service. Common themes include easy booking via ClassPass or direct contact, though some mention limited parking and apartment-based locations. A recurring criticism involves pressure to purchase add-ons like cupping or Chinese medicine, requests for cash or Venmo payments, and instances of being forced to leave positive reviews before leaving the premises.
- Google rating: 4.9 out of 5 from 1,572 reviews (97% five-star).
- Reviews on this page: 1,572 Google reviews (1,499 with written comments, 26 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: November 10, 2026.
- Service: Spa serving Honolulu, Hawaii.
Data from Google, last updated November 10, 2026.
Score profile vs other spas
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
1,572 Google reviews we collected
- 5 stars1,52497%
- 4 stars201%
- 3 stars50%
- 2 stars101%
- 1 star131%
Praise vs complaints
Phrases our text analysis found in 1,499 written reviews
- Praise1,09597%
- Complaints313%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price14370%
- Reasonable5829%
- Overpriced10%
- Not sure10%
Topic share
How often each topic comes up in the written reviews
- Would recommend35832%
- Staff & attitude34631%
- Quality & results24422%
- Price & value969%
- Speed & response393%
- Communication222%
- Honesty & trust212%
What customers talk about
We read 1,499 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend to anyone looking for an exceptional massage experience.”
“Could never in good conscience recommend this place for a professional massage.”
“Everything was very professional, and I had a great experience.”
“Cici did not give an impressive massage and could not have been more unprofessional with comments and coverage.”
“Cici did such a great job and it was the best deep tissue massage I’ve gotten!”
“…y honest opinion I paid $150 for 90 minutes and it was absolutely the worst massage I’ve ever had in my life!…”
“Highly recommend this place, very affordable and Lily was phenomenal !”
“I left feeling like the add-on was overpriced for what was provided.”
“She was so welcoming, funny, and made me feel comfortable right away.”
“She explained that she only accepts clients by appointment and does not allow walk-ins.”
“It’s a simple 15-minute walk from the hotels area, the price is fair, and the massage is genuinely great.”
“This place is a scam and not a spa.”
People customers mention
- Lily 114 reviews
- Lin 78 reviews
- Cici 69 reviews
- Christie 33 reviews
- Amy 27 reviews
- Waikiki 23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Smile Massage & Spa for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
Lily was amazing! After a full day of walking around and doing activities on the island this was just what we needed. We will be back! Lin also gave us some great recommendations to try some local spots on our trip. :)
Thanks Lily! I went with a lot of neck pain And she really managed to smooth out all the knots in my muscles
Lily was very friendly and her service was amazing! Soft strong hands, it was a very relaxing experience to say the least and clean beautiful rooms.
Sami did amazing job!! I really felt like I was relaxing while getting all the tension removed from my body. I liked all the stretching and the pressure. Perfect massage!
I got the 60 minute massage and Lin made me feel brand new! It was very relaxing and really helped my sore muscles from running. Don’t forget to bring cash.
Amazing massage from Lin! She was able to see me right when I called about availability! My shoulders were so horrible and now I feel amazing! Definitely coming back for more!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 27 | $80–$154 |
| Manicure | 2 | $45–$71 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,572 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Lin was amazing. I will come back again.
- Price assessment: Not sure
Book Kay she is available
Lily was amazing! After a full day of walking around and doing activities on the island this was just what we needed. We will be back! Lin also gave us some great recommendations to try some local spots on our trip. :)
- Price assessment: Reasonable price
- Services: Service not listed
- Payment method: Cash
Thank you for your kind feedback. It was wonderful having you here. We appreciate your trust and look forward to making your next visit just as enjoyable.
Linn did amazing job highly recommend cbd oil
- Price assessment: Great price
- Services: Service not listed
- Payment method: Debit card
Thank you for your five-star review! We're thrilled that you had such a positive experience. Your support means a great deal to us, and we can't wait to welcome you back.
Anna was an excellent massager. Thank you!
We truly appreciate your five-star review. Knowing that you had a relaxing experience makes us incredibly happy. Thank you again, and we look forward to your next visit.
Anna and Linn, very sweet and good!
- Price assessment: Great price
- Payment method: Credit card
We're so happy to know that your visit was enjoyable. Thank you for your generous feedback. We hope to continue being your favorite place to relax and recharge.
Anna was amazing! Loved it!
Thank you for taking the time to leave such a thoughtful review. We truly appreciate your support and are happy to know your visit was enjoyable. See you again soon!
Eva was very good. She provided a relaxing massage
We're grateful for your wonderful feedback. It means so much that you enjoyed your visit.
Very good massage!
- Price assessment: Great price
We're honored by your five-star review. Thank you for your trust and for choosing us. Your satisfaction encourages us to keep providing a welcoming and relaxing experience.
Business details
- Address: 465 Kapahulu Ave APT 2D, Honolulu, HI 96815
- Phone: (808) 688-8828
- Website: smilemassagespa.wixsite.com
- Service area: Honolulu, HI