Carpet cleaning service · Richton Park, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★1,328 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$221typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
SN Cleaning - Carpet & Upholstery Cleaning at a glance
Google reviewers for this Richton Park service report a 5/5 rating based on 1328 reviews, with the owner responding to 98% of them. Customers frequently praise punctual arrivals, clear communication, fair pricing, and effective results for carpets, upholstery, and rugs. However, some lower-rated reviews criticize missed appointments, unresponsive text or email inquiries, and instances where specific cleaning methods or stain removal did not meet expectations.
Google rating: 5.0 out of 5 from 1,328 reviews (98% five-star).
Reviews on this page: 1,328 Google reviews (1,162 with written comments, 46 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 28, 2026.
Service: Steam Cleaning Service serving Richton Park, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SN Cleaning - Carpet & Upholstery Cleaning: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SN Cleaning - Carpet & Upholstery Cleaning: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SN Cleaning - Carpet & Upholstery Cleaning: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SN Cleaning - Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SN Cleaning - Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SN Cleaning - Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
1,328 Google reviews we collected
5.0of 5
5 stars1,29998%
4 stars191%
3 stars20%
2 stars10%
1 star71%
Praise vs complaints
Phrases our text analysis found in 1,162 written reviews
100%praise
Praise2,688100%
Complaints110%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price10346%
Reasonable12154%
Overpriced00%
Not sure10%
$221-26% vs typical steam cleaning services
Middle half of what 186 customers paid ($164–$303) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results64524%
Speed & response57421%
Staff & attitude55421%
Would recommend42116%
Price & value26110%
Communication1937%
Honesty & trust512%
What customers talk about
We read 1,162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience with this upholstery cleaning service!”
“Our carpet looked terrible yesterday but now it’s like new 😊”
“Communication was great throughout, they arrived right on time, and they were very accommodating with my schedule.”
“The service was professional, easy, and overall a great experience.”
“I would definitely recommend them and use them again!”
“We have had our carpeted basement cleaned 3 times by SN Cleaning and they always do an impeccable job, I cannot recommend them enough.”
“their prices are very fair too and they offer different packages so if one is too pricey for you, you can get a cheaper one.”
“Good reliable business that doesn’t have any hidden fees”
“He explained step by step what he was doing and when he left my rugs were like brand new… I highly recommend this company”
“I would absolutely use them again and highly recommend them to anyone looking for a reliable carpet cleaning company.”
People customers mention
Oliver20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SN Cleaning - Carpet & Upholstery Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Ssamantha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★
I had a great experience with this upholstery cleaning service! They did an amazing job cleaning my white couch, and the entire process was seamless from start to finish. Communication was great throughout, they arrived right on time, and they were very accommodating with my schedule. The service was professional,…
Paid $250–300Reasonable priceUpholstery cleaning
JJoanne13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
On time and very pleasant staff. The couch and rugs look great. Highly recommend.
RRichard2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Good results. Courteous technician. Fair pricing. Dependable service. Nice lady answering telephone and booking the job.
GGizelle10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I was extremely pleased with the services provided. I appreciate the attention to detail and constant communication throughout. A great company, and will certainly be using them again.
SSarah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I Rate SN Cleaning A Five Star
Why Because I Had A Problem And The
Manager Alex And The Office Manager
Iliana Took Care Of It The Same Day
They like to keep their customers and
will make sure they are happy and I
was because they made my day
I will never replace them
Thanks Again ❤️
CCarmilleLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Couldn’t recommend SN enough! Last year they cleaned 2 rugs and my mattress - they were my last resort before tossing the rugs due to dog messes. They used an enzyme cleaner and deodorizer to address the messes but I was wowed by how good my rugs looked! One of the rugs is white and sparkled afterwards! I am a…
I had a great experience with this upholstery cleaning service! They did an amazing job cleaning my white couch, and the entire process was seamless from start to finish. Communication was great throughout, they arrived right on time, and they were very accommodating with my schedule. The service was professional, easy, and overall a great experience. I would definitely recommend them and use them again!
Price assessment: Reasonable price
Price: $250–300
Services: Upholstery cleaning
J
Joanne Hopkins13 reviewsiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Nino was an amazing tech. He took the time before starting to have me point out problem areas. He explained step by step what he was doing and when he left my rugs were like brand new… I highly recommend this company
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Thank you so much, Judy! We're so happy your rugs look brand new again! It's wonderful to hear that Nino took the time to explain everything and address your concerns. We'll be sure to share your kind words with him. We really appreciate your recommendation!
Best Regards,
SN Cleaning Inc.
G
Gregory Hedges3 reviewsiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
SOFA SUCCESS, SPEEDY SERVICE!
Five stars for SN Cleaning! With a gathering at our Forest Park home coming up, I needed a sofa and two large upholstered chairs cleaned on short notice. I put ChatGPT to work finding a good local company, and it found SN Cleaning and submitted an inquiry on my behalf.
Almost immediately, my phone rang. It said “Potential Spam”—fortunately, I answered. Best “spam” call I’ve had in years! It was SN Cleaning, ready to arrange service for the very next day.
They showed up on time, did a beautiful job, and left our sofa and chairs looking practically brand new. The sofa’s color looks refreshed, and the light fabric on the chairs looks terrific. The photos speak for themselves.
Technology helped me find them, but the people at this small, family-owned business earned the five stars. Fast response, easy scheduling, punctual arrival and excellent results. I’d happily hire them again!
Price assessment: Reasonable price
Services: Upholstery cleaning
Response from the owner · 3 days ago
Thank you so much, Gregory! We're so glad you found us and that we could help get your sofa and chairs ready for your gathering on short notice! It means a lot to hear such kind words about our family-owned business. We really appreciate your support and would love to help you again!
Best Regards,
SN Cleaning Inc.
R
Richard Vicek2 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Good results. Courteous technician. Fair pricing. Dependable service. Nice lady answering telephone and booking the job.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Thank you so much, Richard! We're happy you were pleased with the results, fair pricing, and friendly service from our team. We really appreciate your kind words and hope to help you again!
Best Regards,
SN Cleaning Inc.
G
Gizelle Serna10 reviewsiTotal number of Google reviews Gizelle has written across all businesses on Google Maps, not just this one.
I was extremely pleased with the services provided. I appreciate the attention to detail and constant communication throughout. A great company, and will certainly be using them again.
Price assessment: Reasonable price
Price: $300–350
Services: Upholstery cleaning, Pet stain & odor removal
Response from the owner · 3 days ago
Thank you so much, Gizelle! We're so happy you had a great experience and appreciated our attention to detail and communication. Your kind words mean a lot to us, and we look forward to helping you again!
Best Regards,
SN Cleaning Inc.
S
Sarah Hawkins2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I Rate SN Cleaning A Five Star
Why Because I Had A Problem And The
Manager Alex And The Office Manager
Iliana Took Care Of It The Same Day
They like to keep their customers and
will make sure they are happy and I
was because they made my day
I will never replace them
Thanks Again ❤️
Couldn’t recommend SN enough! Last year they cleaned 2 rugs and my mattress - they were my last resort before tossing the rugs due to dog messes. They used an enzyme cleaner and deodorizer to address the messes but I was wowed by how good my rugs looked! One of the rugs is white and sparkled afterwards! I am a repeat customer now, just got my mattress and bed frame cleaned this year! BOOK!
Price assessment: Reasonable price
Price: $250–300
Services: Pet stain & odor removal, Area rug cleaning, Mattress cleaning
Response from the owner · a week ago
Thank you so much, Carmille! We're so happy we could save your rugs and get them looking beautiful again! It means a lot that you came back to us for your mattress and bed frame cleaning. We really appreciate your trust and wonderful recommendation!
Best Regards,
SN Cleaning Inc.
S
Sharita P5 reviewsiTotal number of Google reviews Sharita has written across all businesses on Google Maps, not just this one.
I’ve used SN cleaning service in the past and just like before they delivered on great customer service, professionalism and quality work ! We are very pleased with our results.
Price assessment: Great price
Price: $200–250
Services: Upholstery cleaning
Response from the owner · a week ago
Thank you so much, Sharita! We're so happy you chose us again and had another great experience. It means a lot to know you're pleased with our service and the results. We truly appreciate your continued trust!
Best Regards,
SN Cleaning Inc.
Q
Qiana Wright1 reviewiTotal number of Google reviews Qiana has written across all businesses on Google Maps, not just this one.
The cleaner arrived within the window at the top of the time slot so I didn’t wait all day. He was very pleasant and professional. I have big dogs I had to gate so he could work and he handled the situation very calmly and friendly. Even my dogs liked him. My furniture was very fresh and very clean considering the amount of use it gets from my pets. My area rug looked brand new. My house smells amazing now. I highly recommend this business and thank them again for their great service!
Price assessment: Great price
Price: $250–300
Services: Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a week ago
Thank you so much, Qiana! We really appreciate your kind words and recommendation!
Best Regards,
SN Cleaning Inc.
