Carpet cleaning service · Richton Park, IL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★934 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$274typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
SN Cleaning Inc - carpet & upholstery cleaning at a glance
Google reviewers rate SN Cleaning Inc five stars based on 934 reviews, noting the owner responds to 97% of feedback. Customers frequently highlight punctuality, easy scheduling, reasonable pricing, and effective cleaning for carpets, upholstery, and rugs. Recurring themes include friendly communication, quick turnaround, and thorough stain removal. One criticism mentions a service minimum charge that prevented cleaning a single room, though most feedback remains positive regarding overall performance and value.
Google rating: 5.0 out of 5 from 934 reviews (99% five-star).
Reviews on this page: 934 Google reviews (812 with written comments, 27 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 19, 2026.
Service: Steam Cleaning Service serving Richton Park, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SN Cleaning Inc - carpet & upholstery cleaning: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SN Cleaning Inc - carpet & upholstery cleaning: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SN Cleaning Inc - carpet & upholstery cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SN Cleaning Inc - carpet & upholstery cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SN Cleaning Inc - carpet & upholstery cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SN Cleaning Inc - carpet & upholstery cleaning: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
934 Google reviews we collected
5.0of 5
5 stars92099%
4 stars101%
3 stars20%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 812 written reviews
100%praise
Praise1,877100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2254%
Reasonable1946%
Overpriced00%
Not sure00%
$274-8% vs typical steam cleaning services
Middle half of what 23 customers paid ($214–$404) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results44324%
Speed & response40522%
Staff & attitude40221%
Would recommend30616%
Price & value18410%
Communication1066%
Honesty & trust342%
What customers talk about
We read 812 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an excellent job and we will certainly use them again!”
“My sick cat urinated blood on it and the smell and stain were terrible.”
“We received the quote within minutes and they came out the very next morning.”
“The team is so friendly and makes this process quick and easy.”
“Highly recommend for carpeted areas and a good couch cleaning!”
“finally after so many years have a carpet cleaner service that's worth every penny”
“First time using SN Cleaning, They are extremely easy to work with.”
“The technician, Gorah, is fantastic -very trustworthy, reliable and thorough, I highly recommend!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SN Cleaning Inc - carpet & upholstery cleaning for 6 kinds of job. Pick one to see what they paid and said.
DDunbar8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I hired them to do my carpet and couch. They did a great job. If you need either service I would recommend them.
Paid $500+Reasonable price
AAdriana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My experience with SN Cleaning has been great. I've used them more than once, and the second time around I got my couch, an area rug, my hallway carpet, and also the tile in my kitchen cleaned. Everything turned out great. My white couch is significantly brighter than before. The team is so friendly and makes this process quick and easy.
Paid $300–350Reasonable price
JJaniceLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Easy scheduling process and good communication. Carpets looked great and smelled clean!
Paid $150–200Reasonable price
JJennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
SN Cleaning did an absolute fantastic job with our Crate and Barrel couch. We have small children and 2 dogs for context, so you can imagine there were a lot of stains to remove. I’ve already shared their info. with a family member as I am so happy with how the service turned out. I plan to get my carpets cleaned as well!
Paid $300–350Great price
IillreggLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great work attention to detail for my sofa and my rug looks like i just brought it all over again.... finally after so many years have a carpet cleaner service that's worth every penny
Paid $1–50Great price
KKatie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Easy to schedule, arrived on time and did a great job cleaning my couch and upholstered chairs. Would highly recommend!
I hired them to do my carpet and couch. They did a great job. If you need either service I would recommend them.
Price assessment: Reasonable price
Price: $500+
Response from the owner · a week ago
Thank you so much! We're so happy you were pleased with your carpet and couch cleaning. We really appreciate your recommendation and hope to help you again!
Best Regards,
SN Cleaning Inc.
J
Joe Sakevich14 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I HIGHLY recommend SN. Our condo building needed the carpets cleaned and we reached out for quote. We received the quote within minutes and they came out the very next morning. They did an excellent job and we will certainly use them again!
Response from the owner · 2 weeks ago
Thank you so much, Joe! We're so glad we could get your condo building's carpets cleaned so quickly and that you're happy with the results. We really appreciate your recommendation and look forward to working with you again!
Best Regards,
SN Cleaning Inc.
A
Ali2 reviewsiTotal number of Google reviews Ali has written across all businesses on Google Maps, not just this one.
Amazing service! Very communicative and did such a great job!
Price assessment: Great price
Price: $200–250
Response from the owner · a month ago
Thank you for the positive review, George!
We really appreciate you taking the time to share your experience with us.
Thank you for choosing SN Cleaning Inc!
A
Adriana Tatuch1 reviewiTotal number of Google reviews Adriana has written across all businesses on Google Maps, not just this one.
My experience with SN Cleaning has been great. I've used them more than once, and the second time around I got my couch, an area rug, my hallway carpet, and also the tile in my kitchen cleaned. Everything turned out great. My white couch is significantly brighter than before. The team is so friendly and makes this process quick and easy.
Price assessment: Reasonable price
Price: $300–350
Response from the owner · a month ago
Thank you so much for your kind words.
We really appreciate you taking the time out of your day to share your experience with us.
We look forward to serving you again soon!
A
Alan Evans3 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Easy scheduling process and good communication. Carpets looked great and smelled clean!
Price assessment: Reasonable price
Price: $150–200
Response from the owner · a month ago
Thank you so much, Janice! We're glad you found the scheduling process easy and appreciated our communication. We truly appreciate your support!
Best Regards,
SN Cleaning Inc.
J
Jennifer Dixon2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
SN Cleaning did an absolute fantastic job with our Crate and Barrel couch. We have small children and 2 dogs for context, so you can imagine there were a lot of stains to remove. I’ve already shared their info. with a family member as I am so happy with how the service turned out. I plan to get my carpets cleaned as well!
Price assessment: Great price
Price: $300–350
I
illregg nelLocal Guide · 22 reviewsiTotal number of Google reviews illregg has written across all businesses on Google Maps, not just this one.
Great work attention to detail for my sofa and my rug looks like i just brought it all over again.... finally after so many years have a carpet cleaner service that's worth every penny
Price assessment: Great price
Price: $1–50
Response from the owner · a month ago
Thank you so much! We're thrilled to hear that your sofa and rug look like new again. We look forward to serving you again!
Best Regards,
SN Cleaning Inc.
K
Kathryn Birch3 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Easy to schedule and the cleaning was done quickly and very well! Will use their services again.
Response from the owner · a month ago
Thank you so much, Kathryn! We're glad the scheduling process was easy and that you were happy with the quality and efficiency of the cleaning. We truly appreciate your support and look forward to serving you again!
Best Regards,
SN Cleaning Inc.
J
Judy Singer7 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
My carpet was filthy and now it looks brand new! Very happy with the results.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · a month ago
Thank you so much, Judy! We're thrilled to hear your carpet looks brand new and that you're very happy with the results. We really appreciate your support!
Best Regards,
SN Cleaning Inc.
