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Sonny Adams Pest Control

Pest control service · Springfield, IL · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%95+13.4Replies to reviews 7%87+6.2Craft & service penalty21−7.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#94 of 109 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 14%
4.7 ★★★★★ 223 Google reviews · 3 photos
91%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$89typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Sonny Adams Pest Control at a glance

Google reviewers rate Sonny Adams Pest Control 4.7 out of 5 based on 223 reviews, noting the owner responds to 89 percent of feedback. Customers frequently praise punctual appointments, thorough interior and exterior treatments for ants, spiders, and termites, and clear communication regarding processes and pricing. Recurring themes include friendly, knowledgeable technicians and free follow-up visits for existing clients. However, low-star reviews criticize inconsistent communication regarding arrival times, limited return visit policies for persistent infestations, and difficulties obtaining invoices or resolving billing disputes.

  • Google rating: 4.7 out of 5 from 223 reviews (91% five-star).
  • Reviews on this page: 223 Google reviews (174 with written comments, 1 with photos).
  • Owner responses: the business replied to 89% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Flea Exterminator serving Springfield, Illinois.

Data from Google, last updated November 3, 2026.

Score profile vs other flea exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

Satisfaction88Reliability83Craft & service21Value95Momentum100Replies to reviews87Satisfaction: 88 (median 94)Reliability: 83 (median 92)Craft & service: 21 (median 97)Value: 95 (median 100)Momentum: 100 (median 100)Replies to reviews: 87 (median 95)
Sonny Adams Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sonny Adams Pest Control: 88/100 on this factor. Category median: 94.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sonny Adams Pest Control: 83/100 on this factor. Category median: 92.A
83
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sonny Adams Pest Control: 21/100 on this factor. Category median: 97.D
21
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sonny Adams Pest Control: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sonny Adams Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sonny Adams Pest Control: 87/100 on this factor. Category median: 95.A
87

Bar = this company · dark tick = category median.

Star ratings

223 Google reviews we collected

  • 5 stars20491%
  • 4 stars63%
  • 3 stars00%
  • 2 stars21%
  • 1 star115%

Praise vs complaints

Phrases our text analysis found in 174 written reviews

  • Praise29596%
  • Complaints134%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price5440%
  • Reasonable8059%
  • Overpriced11%
  • Not sure11%
$89-14% vs typical flea exterminators

Middle half of what 100 customers paid ($70–$154) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude10735%
  • Quality & results5919%
  • Speed & response5518%
  • Would recommend4013%
  • Communication227%
  • Price & value176%
  • Honesty & trust83%

What customers talk about

We read 174 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Was professional and did an efficient job of treating interior and exterior of our home.”
    “I will say that over the years WHEN the tech showed up they did on OK job, but the gal on the phone is clueless, unreasonable, unapologetic, rude.”
  • “We have been customers for years and have always received top notch service.”
  • “They always answer any questions and concerns quickly and efficiently.”
  • “We would highly recommend Adams Pest Control to anyone in need of this service!”
    “I would NOT recommend this company for the lack of professionalism and poor customer service.”
  • “He explained what he was going to do and he sprayed inside baseboards, window sills and he did a heavy spray outside.”
    “They just told me that they tried calling (one time) last year and I did not respond, so they did not come.”
  • “We chose Adams over all the big national brands because they’re knowledgeable, honest, fair, and never tried to oversell us like everyone else did.”
    “Initially the service was okay, and I felt they were reasonable, especially the price.”
  • “They are always honest, timely and very knowledgeable!”

People customers mention

  • Alex 4 reviews
  • Michael 3 reviews
  • Chuck 3 reviews
  • Ken 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Sonny Adams Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

DaleLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Aaron was on time,explained his process throughly. Was professional and did an efficient job of treating interior and exterior of our home. Thanks

Paid $200+Reasonable priceGeneral pest inspection
Matt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

We’ve had most all of their technicians (including Sonny the owner) and they all have been great to work with. Great communication and friendly service! They always answer any questions and concerns quickly and efficiently.

Paid $80–100Great priceTermite exterminationGeneral pest inspection
CharlotteLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Aaron was friendly, efficient and knows his job. We've had Adam's for years and will continue with their service.

Paid $80–100Reasonable priceGeneral pest inspection
MaryAnn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We have been customers for years and have always received top notch service. Everyone is extremely friendly and they answer all our questions and concerns quickly and professionally.

Paid $80–100Reasonable priceGeneral pest inspection
NeilLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

They do good work for a fair price. Used their services (quarterly) for many years and have been a happy customer.

Paid $60–80Reasonable price
Ruth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We have been a customer for years!! Today was out quarterly spraying, Alex the technician, he fantastic!! Alex is very knowledgeable, personable, always does an excellent job every time.Highly recommend him!! Thankyou, Alex

Paid $40–60Great price

Photos

Customer reviews

4.7 ★★★★★ 223 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jennifer WalkerLocal Guide · 15 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They came out in a couple days after I noticed a lot of ant activity.

  • Price: $200+
Response from the owner · 6 days ago

Thank you Jennifer !

Dale WorkmanLocal Guide · 79 reviewsTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aaron was on time,explained his process throughly. Was professional and did an efficient job of treating interior and exterior of our home. Thanks

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: General pest inspection
  • Pest type: Ants, Cockroaches, Spiders
Response from the owner · 2 weeks ago

Thanks so much Dale!

ahoelscher451 reviewTotal number of Google reviews ahoelscher45 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aaron was polite and efficient

Response from the owner · 3 weeks ago

Thank you !

Megan Beiermann2 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Adam’s Pest Control is the best!!

  • Price assessment: Great price
  • Services: Rodent extermination, Termite inspection
Response from the owner · 3 weeks ago

Thank you Megan!

Matt Broch6 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve had most all of their technicians (including Sonny the owner) and they all have been great to work with. Great communication and friendly service! They always answer any questions and concerns quickly and efficiently.

  • Price assessment: Great price
  • Price: $80–100
  • Services: Termite extermination, General pest inspection
  • Pest type: Ants, Termites, Other
Response from the owner · 7 months ago

Thanks so much Matt!!! Sonny

Stacey Bishop5 reviewsTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We receive quarterly pest control treatments with Adams Pest Control. We were not due for our quarterly spray just yet, but since we were having some issues with ants, they sent a technician to come back out and do an additional touch-up treatment, which was free of charge. The technician today was Aaron and we really appreciate his excellent customer service, kindness, and willingness to go above and beyond to help us resolve this issue. It’s great to work with a company that truly cares about its customers. We would highly recommend Adams Pest Control to anyone in need of this service!

  • Price assessment: Great price
  • Services: General pest inspection, Ant extermination
  • Pest type: Ants, Spiders
Response from the owner · 3 weeks ago

Stacey, you have been an awesome customer for as long as I can remember Thank you so much !!!

Jennifer Jenkins2 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aaron was on time and very efficient and friendly.

  • Price assessment: Great price
  • Price: $60–80
  • Services: Spider extermination, General pest inspection
  • Pest type: Ants, Cockroaches, Spiders
Response from the owner · 3 weeks ago

Thank you Jennifer !

Charlotte MorganLocal Guide · 21 reviewsTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aaron was friendly, efficient and knows his job. We've had Adam's for years and will continue with their service.

  • Price assessment: Reasonable price
  • Price: $80–100
  • Services: General pest inspection
Response from the owner · 4 months ago

Thank you Charlotte!!

MaryAnn Schroeder2 reviewsTotal number of Google reviews MaryAnn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been customers for years and have always received top notch service. Everyone is extremely friendly and they answer all our questions and concerns quickly and professionally.

  • Price assessment: Reasonable price
  • Price: $80–100
  • Services: General pest inspection
Response from the owner · 3 weeks ago

Thank you MaryAnn for being such a great longtime customer!

Neil GlessnerLocal Guide · 16 reviewsTotal number of Google reviews Neil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do good work for a fair price. Used their services (quarterly) for many years and have been a happy customer.

  • Price assessment: Reasonable price
  • Price: $60–80
  • Pest type: Other
Response from the owner · 3 weeks ago

Thank you Neil for your continued patronage of our company, it’s greatly appreciated!

Sonny Adams Pest Control on Google Maps →

Business details