iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 84 spasiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★132 Google reviews · 22 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Soteria Salon and Spa 4.9 out of 5 based on 132 reviews, with the owner responding to 98% of them. Clients frequently praise the calming atmosphere, attentive communication, and skilled execution of services including haircuts, massages, facials, and nail treatments. Recurring themes highlight staff professionalism and personalized attention during appointments. However, isolated criticisms mention a cancellation policy dispute and a painful dermaplaning experience, though these do not reflect the overall positive sentiment.
Google rating: 4.9 out of 5 from 132 reviews (95% five-star).
Reviews on this page: 132 Google reviews (99 with written comments, 3 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 26, 2026.
Service: Spa serving Kannapolis, North Carolina.
Data from Google, last updated November 8, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Soteria Salon and SpaSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Soteria Salon and Spa: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Soteria Salon and Spa: 93/100 on this factor. Category median: 93.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Soteria Salon and Spa: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Soteria Salon and Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Soteria Salon and Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Soteria Salon and Spa: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
132 Google reviews we collected
4.9of 5
5 stars12695%
4 stars32%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 99 written reviews
99%praise
Praise8699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price667%
Reasonable333%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4451%
Would recommend1821%
Quality & results1618%
Communication33%
Honesty & trust33%
Speed & response22%
Price & value11%
What customers talk about
We read 99 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex was so kind and welcoming and made me feel comfortable and relaxed.”
“I will book with Alex again and would recommend him to anyone looking for a massage.”
“She did a fantastic job, and I will absolutely be coming back from here on out!”
“She allowed me the space to voice my opinions to her on how I liked my nails and listened to me.”
“Highly recommend Angie to anyone looking for a talented and reliable hairstylist!”
“Today, as soon as I walked for the first time, I immediately noticed the spa-like aromas dancing through the air.”
“I got a manicure with “gel” (although she said she actually was using Shellac, which was better than the “gel” polish; same price though) and BOY was she right!”
People customers mention
Tina8 reviews
Casey6 reviews
Alex5 reviews
Hanna5 reviews
Thanya5 reviews
Angie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Soteria Salon and Spa for 2 kinds of job. Pick one to see what they paid and said.
KKassieLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was gifted a gift certificate to the Spa and decided to use it on a massage. I wanted to use it for my birthday and that day there was only one appointment available and with Alex. I have only gotten a massage one other time that was 15+ years ago. I was hesitant about a male masseuse and wasn't sure if it would…
Reasonable priceService not listed
FFrances7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had a facial with Patience and it was wonderful! My face has never been so glowy. She really took time to care for my skin. Highly recommend!
Skin treatments
BBaseball9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have had 2 haircuts and shave done by Brittany at this establishment and it has been wonderful! The location is easy to find, and the atmosphere is very welcoming right when you come in! Brittany took her time working with me to figure out what my new style would be, and kept at it until we found something that…
Great priceHairstyling
SSarahLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We saw Brittany L. She cut my son and husband’s hair and trimmed mine. She was very patient and professional with my indecisive boys. I’m very grateful she left them looking and feeling handsome! We will
Return!
Great priceHairstyling
DDeepa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I’ve been seeing Angie for about a year and half now, and I can confidently say she’s one of the best stylists I’ve ever had. Every appointment feels effortless—she listens to what I want, offers helpful suggestions, and always delivers results that look amazing.
Angie is professional, and truly passionate about…
Reasonable priceHairstyling
CColleen15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Soteria Salon and Spa is my new favorite place !!! Today, as soon as I walked for the first time, I immediately noticed the spa-like aromas dancing through the air. I also felt visually very impressed with all the unique and upscale design of the entire salon/spa. I followed my favorite Master Colorist/Stylist to…
I was gifted a gift certificate to the Spa and decided to use it on a massage. I wanted to use it for my birthday and that day there was only one appointment available and with Alex. I have only gotten a massage one other time that was 15+ years ago. I was hesitant about a male masseuse and wasn't sure if it would be weird. It was not. Alex was so kind and welcoming and made me feel comfortable and relaxed. I had a 60 minute Swedish massage and left feeling refreshed and relaxed. I will book with Alex again and would recommend him to anyone looking for a massage. If you were worried about it being weird - it wasn't! :)
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you so much for your business and kind words! We are lucky to have Alex..
F
Frances Johnson7 reviewsiTotal number of Google reviews Frances has written across all businesses on Google Maps, not just this one.
I have had 2 haircuts and shave done by Brittany at this establishment and it has been wonderful! The location is easy to find, and the atmosphere is very welcoming right when you come in! Brittany took her time working with me to figure out what my new style would be, and kept at it until we found something that really suited me. She did a fantastic job, and I will absolutely be coming back from here on out!
Price assessment: Great price
Services: Hairstyling
Response from the owner · 6 months ago
Thank you! Brittany is very talented
S
Sarah EngelskirchenLocal Guide · 22 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
We saw Brittany L. She cut my son and husband’s hair and trimmed mine. She was very patient and professional with my indecisive boys. I’m very grateful she left them looking and feeling handsome! We will
Return!
Price assessment: Great price
Services: Hairstyling
Response from the owner · 6 months ago
Thank you
A
Allison HermansLocal Guide · 11 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
I’ve been seeing Angie for about a year and half now, and I can confidently say she’s one of the best stylists I’ve ever had. Every appointment feels effortless—she listens to what I want, offers helpful suggestions, and always delivers results that look amazing.
Angie is professional, and truly passionate about her work. Whether it’s a trim, color, or a complete refresh, she consistently nails it. I always leave her chair feeling confident and taken care of.
Highly recommend Angie to anyone looking for a talented and reliable hairstylist!
Price assessment: Reasonable price
Services: Hairstyling
Response from the owner · 10 months ago
Thank You ! We Love Angie
C
Colleen Mccandless15 reviewsiTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Soteria Salon and Spa is my new favorite place !!! Today, as soon as I walked for the first time, I immediately noticed the spa-like aromas dancing through the air. I also felt visually very impressed with all the unique and upscale design of the entire salon/spa. I followed my favorite Master Colorist/Stylist to this location . I highly recommend you book an appointment with Ms Angie N.
Price assessment: Great price
Services: Hair coloring
Response from the owner · 11 months ago
Thank you! We love Angie.
R
Ron BarusLocal Guide · 11 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
I've known Angie Nelson for many years. She is highly skilled and knowledgeable and her services never disappoint, but that's just the surface. She's a caring and personable professional who never lets you feel you weren't the center of her day. This new salon? Top marks. It's obvious that the entire group is working hard to provide an oasis where you can get the services you need. From massage services to manicures and hair, the staff have a solution for you. Check out this out of the way gem for yourself. You will be pleasantly surprised.
Price assessment: Great price
Services: Hairstyling
Response from the owner · 11 months ago
Thank you!!
E
Ellissa Brooks Nelson1 reviewiTotal number of Google reviews Ellissa has written across all businesses on Google Maps, not just this one.
I had the best experience! After seeing several stylist at various salons around Concord and none of them did my hair how I wanted (I am very picky), I found Angie. The first thing she did was sit down and ask me several questions about my hair type and products/tools I currently use on my hair, how I wanted it to look, and how I style it normally. First time I've ever felt truly listened to. I have very long hair and wanted layers that didn't look choppy or obvious but that blended with my hair and gave it movement- that's exactly what Angie did. I LOVE my hair - how it looks and feels. I would give Angie a million stars if I could - go see her! I promise you won't be disappointed.
