iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%59+14.3Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty91−0.9Momentum penalty47−5.3Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 32 pet nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 26%
4.8★★★★★272 Google reviews · 24 photos
90%five-star reviews
4.43★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate South Point Pet Hospital 4.8 out of 5 based on 272 reviews, with the owner responding to 94% of feedback. Clients frequently praise the staff for their compassion, thorough communication, and clean facilities during routine checkups and urgent care. However, several low-star reviews cite billing discrepancies, aggressive pricing increases following corporate acquisition, and instances of poor customer service or procedural errors during critical situations.
Google rating: 4.8 out of 5 from 272 reviews (90% five-star).
Reviews on this page: 272 Google reviews (196 with written comments, 17 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 5, 2026.
Service: Pet Nutritionist serving Belmont, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other pet nutritionists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
South Point Pet HospitalPet Nutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.South Point Pet Hospital: 72/100 on this factor. Category median: 83.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.South Point Pet Hospital: 59/100 on this factor. Category median: 77.C
59
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.South Point Pet Hospital: 91/100 on this factor. Category median: 90.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.South Point Pet Hospital: 96/100 on this factor. Category median: 88.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.South Point Pet Hospital: 47/100 on this factor. Category median: 100.C
47
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.South Point Pet Hospital: 100/100 on this factor. Category median: 58.A
100
Bar = this company · dark tick = category median.
Star ratings
272 Google reviews we collected
4.8of 5
5 stars24690%
4 stars114%
3 stars21%
2 stars41%
1 star93%
Praise vs complaints
Phrases our text analysis found in 196 written reviews
95%praise
Praise24895%
Complaints135%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price212%
Reasonable1588%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12347%
Would recommend3313%
Quality & results2610%
Honesty & trust2610%
Speed & response2510%
Communication166%
Price & value125%
What customers talk about
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sarah Taylor was genuinely very kind and compassionate.”
“I would highly recommend South Point Animal Hospital.”
“Final conclusion, I do not recommend this "pet hospital".”
“Ball was great to work with because she was thorough when explaining our cat's condition and options.”
“We had a couple experiences with Vicki at the front that were terrible experiences.”
“…lways appreciated their exceptional customer service, expertise, and genuine care for my little dude.…”
“Using the word “hospital” in their name is misleading, because they don’t offer hospital services at all!”
“Their app is very convenient for non-emergency questions with timely responses.”
“Her knowledge and communication always make me feel heard whenever I have concerns, and I leave confident that my dog is receiving excellent care with…”
“Finally a reasonable, intelligent, patient and caring veterinarian.”
“Be aware over charges on your bill.”
People customers mention
Jenkins19 reviews
Taylor17 reviews
Vet10 reviews
Sarah9 reviews
Dobies5 reviews
Ball4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired South Point Pet Hospital for 1 kind of job. Pick one to see what they paid and said.
Daisy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
We had a couple experiences with Vicki at the front that were terrible experiences. She spoke to us poorly when trying to figure out a sensitive, urgent matter in regards to our elderly pet. Had no empathy or sympathy. Told us to think of our animal like it’s our family…. Exactly what we were doing… she spoke poorly…
Service not listed
Alice2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Had to take one cat to get his rabies and yearly check-up and the staff were very good with him.....
Reasonable price
MarkLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have been going to South Point Pet Hospital for a little over a year. Dr. Sarah Taylor was genuinely very kind and compassionate. She did an assessment of our senior dog a few months ago and prepared us for the inevitable (our pooch had a lot of pain from arteritis). I will also say that the entire staff were…
Gina8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Be aware over charges on your bill. I was charged with services that were not performed. That was the last time I was a customer there.
JulieLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Ball was great to work with because she was thorough when explaining our cat's condition and options. The reception staff is always friendly.
Cherry5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Staff is always friendly and loving. They welcome my kitten with open arms, rubbing and loving on him. The doctors are so very nice and knowledgeable. The facility is very clean. I would highly recommend South Point Animal Hospital.
We had a couple experiences with Vicki at the front that were terrible experiences. She spoke to us poorly when trying to figure out a sensitive, urgent matter in regards to our elderly pet. Had no empathy or sympathy. Told us to think of our animal like it’s our family…. Exactly what we were doing… she spoke poorly about the Vet’s and even made a comment like “she wouldn’t know that” when speaking about a Vet. I emailed the office manager and it’s been a few weeks now with no response….
Services: Service not listed
Response from the owner · 2 weeks ago
We're very sorry to hear about this experience, especially when you were dealing with something so important for your pet. We'd like to hear more and make sure your concerns are addressed, so please give us a call at the hospital.
Alice Malary2 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Had to take one cat to get his rabies and yearly check-up and the staff were very good with him.....
Price assessment: Reasonable price
Response from the owner · 2 years ago
Thank you! All of us strive to provide excellent experiences for our clients and their pets, and we're glad that shows to you. Thanks for coming to see us!
Mark MaynardLocal Guide · 16 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
We have been going to South Point Pet Hospital for a little over a year. Dr. Sarah Taylor was genuinely very kind and compassionate. She did an assessment of our senior dog a few months ago and prepared us for the inevitable (our pooch had a lot of pain from arteritis). I will also say that the entire staff were very caring (especially Gerry, the receptionist). We recently had to let our furry family member go a few weeks ago and we recently received a card (with our pooch's paw, nose, and ear prints) from the entire staff. I would highly recommend this clinic to anyone.
Response from the owner · a month ago
Thank you so much for sharing your heartfelt experience with us. We're sorry for your loss and are grateful that Dr. Sarah Taylor and our team could provide support and care during such a difficult time. It's touching to know that our gesture brought some comfort. We truly appreciate your kind words and recommendation.
Gina O8 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Be aware over charges on your bill. I was charged with services that were not performed. That was the last time I was a customer there.
Response from the owner · a month ago
We're sorry to hear you had a negative experience. We weren't able to locate your information in our system, so we'd love for you to give us a call directly so we can look into your concerns and speak with you personally. Thank you!
jessica rojas6 reviewsiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
1 star. Just learned South Point Pet Hospital is owned by a private equity group that keeps the local name so it doesn’t look corporate. Two experiences explain why that matters.
Our 6 month old kitten had a partial prolapse. They scheduled surgery without ever examining her first. As new pet owners we trusted them. The $2,000 surgery failed within hours and they only refunded $600 after we pushed back. She still has the prolapse today.
Later they recommended a dental cleaning and told us to wait for their “dental month” discount in February. At checkout, the discounted price was higher than the original estimate. Only got it honored after arguing.
Skip the exam, push the expensive option, inflate the “discount.” Feels like a PE playbook, not a vet clinic. Go local instead.
Edit: This review is for South Point Pet Hospital and the veterinarian’s name was Soniya Sinha, D.V.M. She performed the surgery on our cat, Delilah.
Response from the owner · a month ago
We appreciate you sharing your feedback, though we are unable to locate you in our system and do not have any record of the experiences you've described. We believe this review may have been intended for a different location. Please don't hesitate to reach out to us directly so we can help clarify.
Julie FreyLocal Guide · 15 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Dr. Ball was great to work with because she was thorough when explaining our cat's condition and options. The reception staff is always friendly.
Response from the owner · a month ago
Thank you for sharing your experience! We’re happy you felt informed and supported when discussing your cat’s care and options. We truly appreciate your kind words about our team and your trust in us!
Cherry Howe5 reviewsiTotal number of Google reviews Cherry has written across all businesses on Google Maps, not just this one.
Staff is always friendly and loving. They welcome my kitten with open arms, rubbing and loving on him. The doctors are so very nice and knowledgeable. The facility is very clean. I would highly recommend South Point Animal Hospital.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thank you for the wonderful recommendation! We’re happy your kitten feels welcomed and cared for by our team at every visit.
Chayanne ScandrettLocal Guide · 19 reviewsiTotal number of Google reviews Chayanne has written across all businesses on Google Maps, not just this one.
Always wonderful to see our friends at South Point. They have taken great care of all of our pets and got us through a very hard time with our Storm.
Response from the owner · 3 months ago
Thank you so much for your kind words! We are so grateful to have been there for you and Storm during such a difficult time. Being part of your family's journey truly means the world to us, and we look forward to continuing to care for all of your pets for years to come.
